PROFESSIONAL EXPERIENCE

CREATIVE MICROSYSTEMS, INC.,/CIVICA CMI Englewood, OH 2007-2016

Account MANAGER, CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE

Develop long-term relationships with a portfolio of key accounts, maintaining an open line of communication with client contacts acting as the liaison between clients and cross-functional teams to ensure the timely and successful delivery of products and services according to customer needs.

Analysis: Regularly analyze the changing needs of clients, customizing services and options to meet the needs and requirements of accounts and up-selling to increase profitability.

Client Relations: Communicate with contacts for key accounts, developing a loyal client base and maintaining a strong productive association with client partners.

Solutions: Respond to client inquiries, researching accounts, monitoring product and service distributions, and resolving any conflicts or issues clients may experience in a timely manner, while maintaining company policies and procedures.

Reporting: Gather data to create monthly reporting on the status and progress of clients to be reviewed by management.

Forecasting: Identify growth opportunities within territory and collaborate with sales team to ensure market penetration and increasing profit.

Goals: Consistently met and exceeded sales targets, generating over $500K in both 2013 and 2014 fiscal years.

SELL-THRU SERVICES, Austin, TX (Corporate)/Englewood, OH (Work From Home) 2004-2006

Sales Representative/account manager

Serviced convenience store clients, obtaining orders, establishing new accounts, and monitoring the appearance of sales floor. Focused sales efforts by studying existing and potential volumes and trends.

Product Knowledge: Maintained extensive knowledge of available products to be able to conduct presentations of new and current products and services to increase market share, adjusting presentations by studying sales outlet.

Order Processing: Submitted orders, referring to price lists and product literature to ensure accurate quoting and monitoring orders for client satisfaction.

Goals: Consistently met sales targets in assigned territories.

PROFESSIONAL MARKETING COMMUNICATIONS, INC., Dayton, OH 1983-2003

Account Executive, COPYWRITER, CUSTOMER SERVICE REPRESENTATIVE, DIRECT MAIL Sales and Marketing

Targeted clients by studying potential leads to identify their needs and requirements, performing extensive research, and creating customized campaigns designed to close sales for the client.

Client Interaction: Met with clients at various levels, including executives and Class-C to discuss their needs and requirements in order to customize marketing.

Teamwork: Coordinated efforts with multiple departments in order to meet client requirements.

Negotiating: Presented ideas and costs to clients, negotiating prices and services to close the deal.

Program Management: Monitored campaigns to ensure client satisfaction.

EDUCATION

ASSOCIATES DEGREE (COMMUNICATIONS)

INTERNATIONAL COLLEGE OF BROADCASTING, DAYTON, OH

1983-1986

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