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Customer Quality

Farmington, Michigan, United States
October 19, 2016

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***** ********* **, ********** *****, MI 48335 PH: 313-***-**** QUALIFICATIONS

• Graduated with a Master of Science in Industrial Engineering from Wayne State University in May 2015. Currently in H1B Visa status.

• Looking to develop my career path where my engineering, management and supervising skills can be of help to achieve manufacturing and quality goals of the organization and also help me benefit my professional career at large. PROFESSIONAL CERTIFICATIONS:

• Green Belt-Lean Six Sigma Methodology certification by ASQ ( American standards for Quality )

• AIAG certified ISO/TS 16949:2009 Supplier Auditor (This course is designed to meet ISO/TS 16949:2009 requirements and Customer–Specifics for Chrysler, Ford, and General Motors)

• Exemplar Global Certified ISO 9001:2008 Lead Auditor Training with AIAG ISO/TS 16949:2009 Supplier Auditor Certification by AIAG

• AIAG certified Core Tools training.

• Sakthi Automotive certified Internal Lead auditor for Q1, QSB, VDA 6.3 and BIQS. Hands on Experience:

• Steering Knuckles ( Iron / Aluminum ) .

• axels ( Iron).

• Brackets ( Aluminum ).

• Yokes ( Aluminum ).

• Customer Specific Requirements ( Ford / GM ) /

TS 16949 / ISO 14001.

• Customer portals ( Covisint ).

• GD&T


Wayne State University, College of Engineering - Detroit, MI May 2015 Master of Science in Industrial Engineering GPA: 3.5 Anna University, College of Engineering - Chennai, India May 2013 Bachelor of Science, Electrical Engineering. GPA: 3.5 PROFESSIONAL EXPERIENCE

Quality Systems Engineer / Customer Representative, Sakthi Automotive USA [May2015 – Present]

• Oversee the effective implementation of the Quality Management System throughout the company, including any business accreditations.

• Maintain the Quality Manuals and Quality Procedures and ensure contents are appropriate for business .

• Organize and manage the plant internal audit system and the corrective action reporting system Conduct Quality Systems audits and assist in training/providing guidance to other auditors.

• As a lead auditor, trained all the internal auditors based on ISO/TS16949:2009, ISO 14001 standards and customer specific requirement and monitor the internal audit effectiveness.

• Validate all the non-conformances and make sure corrective actions are implemented in a timely manner and monitor its effectiveness.

• To provide / Maintain a system for controlling documents to ensure that relevant versions of applicable documents are available at points of use and for control of obsolete / invalid documents and to specify the method of identifying current revision status of various documents.

• To provide / Maintain a system for effective control of records to ensure that they are adequately stored to prevent loss / damage / deterioration and to ensure ready retrievability.

• To provide procedures for control of customer product, provided for incorporation into the product and its related activities and for reporting loss, damages or unsuitability to customer.

• Maintaining all customer complaints ( PRR, QR ), Warranty Failure and Field Failure Registration and remedial actions.

• Communicated customer concerns to all cross functional Team, initiate sorting at customer end, in-house and transits. Approval of all invoices for sorting and periodic payments to representative. Pro-active visit to customer plant to communicate the corrective actions implemented in-house and verifying methods for effectiveness.

• Conducting the Management review meetings and defining the frequency based on Quality Management process and processes for its effectiveness and for assessing opportunities for improvement and the need for changes to the Quality Management System.

Quality Engineer - Assurance, Sakthi Automotive USA [April 2014 – May 2015]

• Maintained Layer Process Audit (LPA) and customer complaints, conducted meetings to solve the non-conformance, to find the Root Cause (5 Why, Ishikawa and 8D) and to provide a corrective and preventive action.

• Actively participated in product and process changes to verify customer quality requirements are met and required customer approvals (PPAP) are obtained prior to shipping new or modified parts.

• Possess strong working knowledge of APQP methodology and created/modified documents (PFMEA, Control Plan, Process Flow).

• Monitor and verify quality in accordance with (CMM) report and offsets are done on the machine based on the deviations.

• Contributed to the Continuous Improvement Project (CIP) to help drive costs down and improve the overall plant performance.

• Monitored and tracked customer quality ratings.

• Led problem solving and troubleshooting activities in order to achieve timely resolution to internal quality issues. Provided cross-functional support for delivery, efficiency, and scrap issues to help the team achieve performance objectives.

• Created and maintained work instructions and log sheets for quality verification and data acquisition activities in order to meet customer requirements established for products exported to Ford Motor Company and General Motors.

• Suggested and implemented the speeding up of ship time on the axle and immediately placing the root card with the part which resulted in reduced cost, a cleaner work space and rust prevention. PROJECTS

Lean Management- “Optimizing shop floor production using lean methodologies” [December 2014]

• Performed value stream mapping to identify key issues in the process and evaluate the cycle time.

• Implemented 5s methodology to improve the shop floor layout and eliminate non-value added work.

• Conducted Time study analysis and implemented Andon between machines to enhance the operator to follow Standardized Work and report inefficiencies in the process.

• Used visual controls to study the performance characteristics.

• Implemented Cellular manufacturing for continues flow that resulted in throughput increase. Finally developed Future state map.

Supply Chain Management - “Supply Chain Optimization at jai fabrics India Pvt. Ltd. [December 2014]

• Led the optimization of the production facility by developing a linear model-using MS Excel (V-lookup, H-lookup) based on the forecasting. Demand forecasting was generated to maintain the inventory level to satisfy the customer demands and also to increase the organization profit.

• Determining the optimal distribution of products at Jai Fabrics thereby understanding the effect of shadow pricing and other factors over the increase in product quantity of each type by generating sensitivity analysis. Green Belt - Advanced Six Sigma - “Cycle Time Improvement for New Business Accounts” [April 2014]

• Analyzed various methods in improving existing DMAIC procedure to gain maximum process efficiency and throughput.

• Applied lean concepts like 5S, Work Standardization to reduce the waste in the process.

• Performed the root causes analysis and Pareto analysis to identify the problems.

• Proposed solutions in the form of three Kaizen events. Used Statistical analysis tool (FMEA, SPC, DOE) and Minitab to analyze anomalies in data mapping.

Production systems- “MRP DSS Simulation” [April 2014 ]

• Material Requirement Planning model for a Manufacturing firm was simulated to increase the profit using excel solver with additional plugins.

• Back-order, Inventory & Overtime costs were checked at every level for rise in profit.

• MRP was simulated based on Forecasting model, Scheduled receipts, Master production schedule, Capacity requirements planning & Projected on-hand inventory.

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