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Customer Service Sales

Location:
Toronto, Ontario, Canada
Posted:
October 19, 2016

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Resume:

BUKKY AWORENI acw48g@r.postjobfree.com

**** **** ***** ****, *** 901, ON M3A 1X8 Cell: 647-***-****

BUSINESS DEVELOPMENT ASSOCIATE

Team Player Customer Service & Relationship Builder Dynamic Negotiator

HIGHLIGHTS OF QUALIFICATIONS

-10+ years of experience business development,client relation building and banking

-Bachelor in Technology(major economics)

-Computer proficiency with MS Office applications (Word, Excel, Outlook and PowerPoint),

-Built external relationships and creating business development opportunities through referrals

-Cross sold of bank products to existing and work-in customers

-Confirmed deposits, verified account numbers, account opening requirement and general banking information.

-Worked with other Brand Management divisions, advertising agencies, media buying and monitoring agencies, developed and implemented a marketing communications strategy for products, services and the Bank as the master brand

-Developed new territories resulting in 15% increase in sales

-Reduced time spent on sending mails by 20% by liaising with internal communication unit to create a rich internet portal for use by customer service help line and sales executives

-Started the participation of Bank in motor fair. Exceeded sales and profit goals up to 10% and 12%, respectively from the first year and in each ensuing year.

-Team received “IDEA Award for Innovation” of the local bank

-Excellent interpersonal and communication skills, both verbal and written

-Customer service oriented and sensitive to the need of clients

-Strong analytical and problem-solving skills

-Work well independently or within a team

-Well-organized; able to multi-task or prioritize

-Attention to details and accuracy

-Demonstrated ability to work efficiently under pressure

EDUCATION

Bachelor’s Degree in Technology (A. Economics) 1998 - 2003

Ladoke Akintola University of Technology, Nigeria

PROFESSIONAL EXPERIENCE

Business Development Associate 2011 - 2016

Jethroliz Limited Lagos, Nigeria

-Conducted research to understand target prospects, set appointments and created networking opportunities

-Managed the existing territory for new prospects by cold calling

-Listened to customer needs and consultatively offering the appropriate products and services

-Generated new business opportunities from internal and external sources, including existing clients and other account managers within the company and our key external partners.

-Facilitated the on-boarding of new customers

BUKKY AWORENI acw48g@r.postjobfree.com cell: 647-***-****

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-Managed a portfolio of customers for a period of 1 year, handling inquiries and enabling customer spend through that period

-Kept up-to-date on products, competition in the financial services space, and relevant developments in target industries (eg, medical, dental, construction, etc)

-Built external relationships and creating business development opportunities through referrals

Business Development Associate 2010

Hazonwa Group Lagos, Nigeria

-Improved small/medium enterprises and associations by providing loans

-Provisioned financial advice to registered groups and cooperative societies

-Mobilized deposits aggressively

-Wrote proposals to Associations, Groups, and Co-operative societies

Business Associate / Team Leader – Relationship Management 2009

United Bank for Africa Plc (UBA), Nigeria

-Identified locations with huge potential for the sales of the bank various products

-Presented these products to different segment of the market/

-Wrote proposal to organizations and blue ship companies/presentation of bank products to different segment of the market

-Identified the need of the customers and advise them accordingly.

-Cross sold of bank products to existing and work-in customers

-Confirmed deposits, verified account numbers, account opening requirement and general banking information.

Business Associate - Retail Credit Products 2006 - 2008

United Bank for Africa Plc (UBA), Nigeria

-Managed Asset finance & Auto loans Products; vendor alliances (executing MOU)

-Delivered Retail Credit Products and rendering services to meet and address customer’s needs

-Assisted clients with loan applications and pertinent documents to support the applications

-Created product awareness and supporting branches in the generation of businesses

-Liaised with corporate communication for group adverts and promotions

-Conducted market intelligence and enhancement to products

-Provided support to all UBA business offices towards increasing Credit Products portfolio

-Enlisted asset finance vendors on FinnOne (CRM application)

-Worked with other Brand Management divisions, advertising agencies, media buying and monitoring agencies, developed and implemented a marketing communications strategy for products, services and the Bank as the master brand

-Delivered UBA’s very dynamic and instructional audio visual ATM screens in collaboration with a Project Manager and web design company

-Worked with other units to create a very rich internet portal for use by customer service, help line and sales officers

-Started the participation of Banks in the Lagos Motor fair following UBA’s outing in 2006 fair

-Developed and rolled out in-branch advertising for a range of consumer products and services

-Consequently developed marketing material for consumer credit products based on the response of focus group



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