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Management Manager

WV7, United Kingdom
October 19, 2016

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An accomplished Senior Manager with extensive Administrative, Financial (non-accountant) and Human Resources experience. Selected for promotion many times within an unblemished career spanning in excess of 30 years. An intelligent and adaptable professional with the ability to organise, lead and motivate others (confirmed under extreme and adverse conditions). Equally comfortable within a team of any size, naturally innovative and a ‘fixer’ who is able to communicate at all levels, both oral and written, with a customer focused ‘Can Do’ attitude that is able to meet deadlines.


Successfully lead a team responsible for the provision of a flexible labour solution for Compass Group UK and Ireland, part of the global market leader for providing food and a range of support services to customers in the workplace, schools and colleges, hospitals at leisure and remote environments

Successfully lead and managed a Resourcing Team for G4S, a FTSE 100 Private Security Company (PSC)

Promoted to the highest non-commissioned rank (Warrant Officer Class 1) in the British Army. Commissioned (Late Entry) in February 2009, in the rank of Captain.

Awarded the Meritorious Service Medal (MSM) in January 2008.

Appointed as the site Equal Opportunities and Diversity Advisor (EOA). Increased awareness of Equal Opportunities within the work place by implementing an Equal Opportunities Action Plan that included a Head of Establishment policy statement, details of further education and training, and established a committee to meet bi-annually to monitor feedback.

Achieved and delivered a 5% saving on a £82K office machinery budget by the introduction of a centralised network printer solution.

Initiated a formal site induction process for new members of staff.

Establishment focus for the introduction of Electronic Working Practices (EWP) into the organisation. A large change project incorporating the better use of resources and compliance with both Public Records Act and Freedom of Information (FoI) Act to improve efficiency.

Devised and implemented an administrative assessment for junior administrators to undertake and complete within 6 months of their arrival in unit. Satisfactory completion resulted in an increase in salary.

Qualified Investors In People (IIP) Assessor. Achieved accreditation for the organisation.


Armed Forces Co-ordinator University of Wolverhamption (UoW)

January 2016 – To Date

Lead on the development and management of this specific business area under the direction of the Head of Work-based Learning.

Implements targeted initiatives involving the development of new business opportunities in relation to both curricular and extra-curricular activities.

Support and advise all internal University staff in relation to current, potential and future work associated with the Armed Forces and associated organisations.

Proactively promote the University offer in relation to Resettlement and CPD activities to the Armed Forces and associated organisations.

Seek to secure funding, advise on and (where appropriate) manage projects that fall within the remit of the role and to monitor and evaluate all activity against targets and provide regular reports to funding bodies and internal networks.

Provide advice and guidance to Schools/ Institutes/Faculties and departments involved in the provision of courses and/or services to the Armed Forces and associated organisations, including those seeking to develop such opportunities.

Work directly with all relevant senior staff including the Deputy Vice Chancellor (Access and Lifelong Learning) who is the Executive lead on relations with the MoD, University Registrar, Secretary, Faculty staff, Director of Business Solutions and in external organisations in relation to the role.

Provide leadership in terms of engaging a diverse body of staff (Deans, Associate Deans, Finance, Principal Lecturers, Senior Lecturers, Visiting Lecturers, administrative staff, Careers and guidance staff etc) in the processes of engaging with the Armed Forces and associated organisations to meet respective needs in achieving the identified outcomes/outputs.

Creation and maintenance of effective relationships with senior representatives of the Armed Forces and associated organisations to identify opportunities for new courses, funding opportunities and to raise awareness of existing opportunities. Proactively building external links with the Armed Forces and professional organisations, leading to the creation of networks and clusters.

The identification of opportunities for the development of new accredited and non-accredited courses as well as the market for alternative models of delivery

The collection of data and monitoring of activities and the provision of reports to the Head of Work-based Learning in relation to activities with the Armed Forces and associated organisations.

Liaison with the University internal marketing department (MaC), and Faculties to deliver appropriate advertising, PR materials and case studies highlighting the courses available, research outputs and learner achievements. Recording, monitoring and evaluation of relevant activities undertaken and the provision of summary reports, on request, including regular updates to the MoD Working Group and Corporate Management Team.

Contribute to the design and development of University systems and processes to ensure that the specific needs of Armed Forces learners are met.

Support and provide advice to the Head of Work-based Learning, Registry, Academic Standards and Quality and Student Support services to co-ordinate University systems and processes to meet this responsibility.

To maintain the University’s MoD web-presence, ensuring that it is relevant to the courses and learners in the Armed Forces.

Organise promotional events both internally and externally (including preparing of and delivering presentations) at a range of venues, aimed at increasing awareness of the University Offer to the Armed Forces with the intention of increasing participant numbers.

Represent the University at events.

Head of Resource Network - Compass Group UK and Ireland

August 2014 – August 2015

•Reporting to Director HR Shared Services for the provision of a flexible workforce solutions which supports all Compass Group UK and Ireland business units across a diverse range of sectors in six key areas: Call Centre, Finance and MI, Frontline Recruitment, Screening and Compliance, Immigration and Compliance, Healthcare Contracts Frontline Staff (NHS hospitals and Private Care Homes)

• Deployment of great people into the business that are trained to deliver a consistent, first-class service

• Provision of a cost effective alternative to agency labour and consequently drive better recruitment decisions

•Responsible for a call centre (10 staff) based near Birmingham which handles over 1200 calls per day, provides in excess of 3000 ‘Man Days’ filled per week; overall labour spend per week of £220k (approx) - £12M annual temporary labour spend. Average of 600 workers placed each and every day. Over 30% of bookings are emergency bookings. UK wide coverage

•Management and deployment of 40 permanent Relief Chef Managers (salaried), positioned across the UK who deploy on a daily within a 50m radius of their home address to business sites (85% useage)

•Deployment of in excess of 38K man hours per week of frontline staff to NHS hospitals, 5K man hours to privately owned care homes UK wide

•Management of a team of 10, based in Northampton that process screening, Security Industry Authority (SIA) Licensing and Criminal Records Background (CRB) requirements for the business as well as over 30 external clients.

•Management of an Immigration and Compliance Department which provides an advisory and monitoring service to the business. Over 1000 counterfeit and forged documents identified via audits, TUPE transfers, checks and pre-employment checks.

•Management of a frontline recruitment team based in Uxbridge responsible for providing staff to the business within the M25/London.

G4S (Specialist Training)

August 2012 to Date – Resourcing Team Consultant (Ad-hoc Requirements)

Delivery of formal presentations to G4S (Specialist Training) Phoenix Course graduates and potential candidates at Briefing days. Detail includes but not limited to: G4S plc, G4S (Risk Management), current international projects and G4S plc screening and vetting procedures.

Interview all Phoenix graduates with a view to assessing for suitability for subsequent deployment to G4S (Risk Management) projects in Hostile Environments. Submission of a written report for each, including a recommendation for use by London Head Office Resourcing Team.

Represent G4S (Specialist Training) at Service Leaver events.


November 2010 to August 2012 – Resourcing Team Manager/Resource Planning Manager/Head of Resourcing (Interim)

Responsible for the building and scaling of a best in class resourcing function, the efficient deployment of resource to projects, managing and forecasting the resource pipeline and devising and implementing innovative short, medium and longer terms resourcing strategies across the Risk Management business.

Assist with the roll out and development of succession planning and talent management in order to improve and maintain the effective delivery of resourcing & career development across the business.

Provide leadership, management & development to the Resourcing team.

Interface with the Sales, Business Development (BD), Bid and Country Management teams in relation to future resource requirements, providing advice, guidance for RFQ, ITT and operational solutions to bids.

Resource planning for both the uplift and down scale of overseas contracts ensuring the most cost effective and efficient resourcing solutions are utilised in support of RM business objectives.

Contribute to the evaluation and development of the business planning process ensuring that resource planning is in place to support the future requirements of RM.

Assist with the roll out and development of work force & succession planning in order to improve and maintain the effective delivery of resourcing across the business.

Responsible for the management of a Resourcing Team (nine staff) charged to provide the end-to-end cost effective delivery of a professional service to managers and candidates, working within best practice.

Provide the interface and support to the delivery of the business support plans and supply suitably experienced, qualified and screened personnel to improve and maintain the effective delivery of resourcing across the Risk Management business.

Deputise for the Head of Resourcing when required.

Provide assistance to the roll out and development of work force planning in order to improve and maintain the effective delivery of resourcing across the business.

Initiation and completion of resourcing related projects including compilation of associated reports and recommendations.

Reporting on SLA metrics to the Head of Resourcing.

Providing support to senior level hires.

Liaison with third parties – Resourcing/Executive Search Agents, job boards etc.


February to April 2010 - Director of Administration and Human Resources on the largest private security contract awarded in Iraq.

Direct control of eight staff (expats and local nationals) within a Headquarters and indirect control of a further nine, located in remote areas.

Project Manpower Establishment and coordination of recruitment.

Responsible for Financial Support including Payroll (time and expense sheets etc) for all contract staff including Ex-Pats, Third Country Nationals and Local Nationals

Maintenance of personnel files and individual contracts.

Control of ‘badging,’ visa’s, arming authority via Iraqi Ministry of Interior (MoI) and US agencies.

Travel and Movement (including leave rotation).

Medical Reporting, medical evacuation, repatriation of remains.

Insurance reporting and claim processing.

Finance (including payroll).



2009 to 2010 - Staff Officer Grade 3 (Personnel and Casualties) Within A Single Service Regional Divisional Headquarters

Discharge of Notifying Authority (NA) responsibilities.

Maintenance of Casualty Databases.

Responsible for Casualty Notifying Officer/Visiting Officer training and the maintenance of a register of trained personnel from senior officers to senior non-commissioned officers.

Staffing of amendments to the key source documents for casualty and compassionate matters.

Liaison with all agencies involved in processing casualty and compassionate matters.

Staffing of casualty – can we cope initiatives and updating of the Div RAMP plan and the provision of specialist advice to subordinate Brigades.

Focal point for all G1 Housing issues, including Substitute Single Service Accommodation (SSSA) and Substitute Service Families Accommodation (SSFA).

Personnel and Welfare casework.

2005 to 2008 - Administration Services Manager Within A Single Service Regional Divisional Headquarters

Accountable to the Chief Executive Officer for the management and delivery of administrative support to a large regional organisation responsible for the conveyance of business to 20 counties and 67,000 customers.

Responsible to the Chief Executive Officer for managing a mix of contract and Civil Service administrative staff totalling 150 personnel, supporting an establishment strength in excess of 300 in total.

Accountable to the Chief Executive Officer for monitoring contract compliance and resolving day to day issues.

Deputised as PA to the Chief Executive Officer (Major General) when required.

Convened, chaired and attended meetings. Duties also included minute taking.

Managed the initiation, monitoring and processing of Military, Civil Service and Contract Staff annual performance appraisals (total 249).

Lead administrative co-ordinator for corporate conferences (200+ attendees) and visitors including VIP and VVIP guests.

Created and delivered presentations using Microsoft Office PowerPoint to target audiences ranging from senior management to general staff.

Custodian and Management of all documents classified TOP SECRET and SECRET.

Site Data Protection Officer following the introduction of the Data Protection Act 1998 (DPA 98). Identified by survey all personal data processed within the organisation and initiated procedures for the timely handling and processing of Subject Access Requests (SARs).

Lead responsibility for the co-ordination and delivery of training requirements for 80 staff.

Key Member of a tender board to review bids for clerical service contract by Private Finance Initiative (PFI).

Assistant Welfare and Security Officer. Appointment required the drafting of policy instructions, staff briefings and the planning and monitoring of welfare, security and fire evacuation exercises.

Assisted in the drafting of a Business Continuity Plan to ensure that in the event of natural or deliberate disruption, or loss of key facilities the organisation’s functions could be restored within a specified timeframe.

2003 to 2005 Human Resources and Administration Services Manager For The Largest United Kingdom Special Forces Organisation

Responsible to the Chief Executive Officer for the management and delivery of human resources and administrative support to a multi-role organisation comprising in excess of 600 personnel.

Single responsibility for training and development, career management and personnel management, including the writing of 6 monthly and annual performance appraisals for 21 administrators.

Managed the initiation, monitoring and processing of officers’ 6 monthly and annual performance appraisals.

Secretary of the Honours and Awards Committee, providing advice on all related issues and subsequent preparation of citations in accordance with current guidelines.

Management/coordination of all VVIP, VIP and guests to the organisation.

Managed the initiation, monitoring and processing of all discipline case files. Included liaison with civil and military police, civil courts, solicitors, witnesses and legal services.

Provided direct administrative technical advice to the Chief Executive Officer regarding Annual Performance Appraisals, Honours and Awards and legal matters.

Maintained personnel documentation, manual and electronic records, data input and retrieval.

Planned and undertook site re-locations of all the organisation’s administrative assets to key overseas locations.

Responsible for Pay, Allowances and Charges for military staff.

Resource Manager for a £250K Stationery and Office Machinery budget.

Provide technical advice to the Unit Welfare Officer and team on a wide range of issues.

Custodian and Management of all documents classified TOP SECRET and below.

Available on a 24 hour pager (365 days per year). Periodically required to be on stand-by to be in place of work within a 30 minute timeframe.

Constantly prepared to work away from home for often long periods of time both within the UK (including Northern Ireland) and abroad.

2001 to 2003 - Human Resources and Administration Co-ordinator For a Large Multi-functional Organisation

Planned and undertook a site re-location of all the organisation’s administrative assets to USA, Northern Ireland, Iraq and Afghanistan.

Unit Welfare Officer during operational deployments both in-theatre and for a large rear party.

Custodian and management of all documents classified SECRET and below.

Managed all transport assets for the organisation.

Managed operational deployment stores. Improved accounting and control procedures by creating inventories of all equipment held.

Assistant Procurement Officer

Standardised and consolidated departments’ file lists to make one master file list. Resulted in improved efficiency with subject matter held centrally and increased staffs’ awareness as to organisation business.

1999 to 2001 - Administration Manager within an International Organisation

Lead member of a team of multi-national (German, Canadian, British, Greek and US) administrators providing administrative support to a team of ‘Rapid Reaction’, strategic level planners, the composition of which was an individual from most countries who are members of the North Atlantic Treaty Organisation (NATO).

Duties included a myriad of unconventional tasks some of which were of both a testing and occasionally arduous nature.

1985 to 1999 - Earlier Career

Working in a variety of locations in the UK and overseas, maintained 650 manual and electronic personnel records. Responsibilities included data input and retrieval, and compilation of statistical information.

Completed various specific and formal administrative trade training. Undertook duties located within the UK (including Northern Ireland) and overseas including the Middle East, Macedonia, Kosovo, Germany, Holland, Belgium and Italy.


City and Guilds Membership Award In Leadership and Management (Level 7 Diploma) - Comparable to a Masters Degree.

Member of the Institute of Administrative Management (IAM).

Currently studying towards the Institute of Administrative Management, International Advanced Diploma in Administrative Management (Level 5). modules successfully completed.

Certificate in Personnel Practice (Merit) and Awarded Associate Membership of the Chartered Institute of Personnel Development (CIPD).

London Chambers of Commerce and Industry National Certificate in Administrative Procedures.

Institute of Leadership and Management (formerly NEBS) Certificate in Management.

National Vocational Qualification (Level 3) in Business Administration.

Trauma Risk Management (TRiM) Foundation Course

NEBOSH Controlling Work Place Hazards Certificate.

Clean LGV, Car and Motor Cycle Licences and Car owner.

Security cleared to the highest level (Developed Vetting (DV)) – review due: Jul 2013.

INTERESTS AND OTHER INFORMATION Passionate about the countryside and conservation, Secretary of the Bourley Fly Fishing Club, dog training, running and hill walking. Enjoys watching and participating in most sports particularly football (Wolves fan!).

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