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Administrative Assistant Customer Service

Location:
Mississauga, Ontario, Canada
Posted:
October 19, 2016

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Kavita Ferreira

**** ******* ****, ***********, *******, L5A 2X4

Phone 905-***-**** Cell 416-***-**** email acw45p@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATONS

Several years of experience providing Administrative and Customer service support

Good communications skills, both written and verbal

Professional and confident with an excellent telephone manner

Work well independently as well as in a team

Detail oriented with good time management skills

Able to work flexible hours

Quick learner and able to work well under pressure in a fast-paced environment and manage multiple tasks accurately

Work well in a culturally diverse environment

PROFESSIONAL EXPERIENCE

ACCOUNTIVITY (VENTURESTEEL) Mississauga

Office Clerk Feb 2016 – Mar 2016

Responsible for daily invoicing

Sourcing for suppliers (vendors) and submitting invoices

Perform clerical duties printing, posting, posting mailing and filing of invoices

ACCOUNTIVITY (SHRED IT) Mississauga

Accounts Payable Associate Sept 2015 – Nov 2015

Processed invoices in relation to general ledger accounts prior to approval

Matched batched and coded invoices

Split and merged invoices

Check and see if the invoices have been paid

Renamed invoices using special sequences for further sorting

GERDEAU AMERISTEEL Mississauga

Accounting coordinator 2014 - 2014

Compiled transit documentation and lists through a series of processes designed to optimize the flow of payments to vendors through SAP financials

Verified and processed vendor invoices through SAP

Account payable resolution with client and vendors

Compiled and processed payment to prepaid carriers

Kavita Ferreira Page 2

ROACH REMOVER INC. Mississauga

Administrative Assistant 2011 - 2013

Provided administrative support to management and field technicians

Responded promptly and answered/resolved customer inquiries and complaints

Scheduled treatments with new and existing customers on a daily basis

Compiled work orders and worksheets for field technicians

Responsible for accounting including accounts receivable in QuickBooks

Provided sales, marketing and warehouse support

Prepared bank deposits

Reconciled gas statements for 6 personnel monthly

AIR CHINA CARGO Toronto

Administrative Assistant 2010 - 2011

Compiled statistical reports for Senior Manager

Accounts receivable functions

Customer Services support to sales team

EDUCATION AND TRAINING

Advance computers Brain J Fleming Adult Learning Centre

(Advance computing- MS Office 2013 suite) Brian J Fleming Adult Learning Centre

Fundamentals of Accounting (New Version) Brian J Fleming Adult Learning Centre

Information and Communication Technology Brian J Fleming Adult Learning Centre

Office Administration (12 week course) Brian J Fleming Adult Learning Centre

Bachelor of Arts University of Bombay, India

VOLUNTEER WORK

VON – (Victoria Order of Nurses) Mississauga

Administrative Support 2010 – 2011

Data entry, documentation management and retrieval

SALVATION ARMY COMMUNITY & FAMILY SERVICES Mississauga

Support staff Current

Serves as initial front lobby greeter for clients, visitors and potential applicants and ensures that they are directed to appropriate rooms in a timely manner

Provides primary high volume telephone coverage for the company and ensures calls make it to the appropriate person in a timely manner

Maintains front office and lobby appearance

HOBBIES AND INTERESTS

Cooking, Sewing, Reading

REFERENCES

Available upon request



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