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Relationship management, Account Management

Location:
Grand Rapids, Michigan, 49501, United States
Posted:
October 19, 2016

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Resume:

OBJECTIVE: To secure a position with a successful growing company where there is room for professional growth

PROFESSIONAL EXPERIENCE

Sprint - Grand Rapids, MI Present

Business Solutions Account Exec.

●Cold calling

●Prospecting

●Account management

●Creating and submitting orders

●Discovering and uncovering business operation pain points

●Appt setting and running

●Data management

●CRM management

●Presentation preparation and presentation

Bring Hope Alive – Founder Present

Event planning and coordinating

Promoting of events

Collection of donations for events

Event set up and tear down

Event scheduling and timeline planning

Event marketing

Coastal Community Church – Worship Director Present

Plan sets for worship services

Coordinate volunteer schedules

Communicate with all volunteers openly

Recruit Volunteers

Teach and guide team through specific principles

Coordinate team for specific traveling to events in other locations

Kingdom Prayer Gathering – Worship Director 09/2012 – 09/2015

Plan sets for worship services

Coordinate volunteer schedules

Communicate with all volunteers openly

Recruit Volunteers

Teach and guide team through specific principles

Coordinate team for specific traveling to events in other locations

Sprint – Basic PCS, Grand Haven, MI 03/2014 – 03/2015

Store Manager

Event Planning and coordinating (in addition to Sprint responsibilities below)

Sprint Nextel, Holland/Muskegon, MI 05/2008 – 04/2013

Lead Communications Sales Consultant/.

Customer Service/Supervisor

Sprint – The PCS Center, Jacksonville, NC 03/2008 – 05/2008

Retail Sales/Keyholder/Customer Service

Sprint – IPCS Center, Norton Shores, MI 11/2007 – 02/2008

Communications Sales Consultant/Customer Service

●Skillfully recommended new products based on the cost, availability, and requested specifications.

●Maintained the client’s profitability profiles, and supervised the standard sales procedures accordingly.

●Handled opening and closing procedures including all associated paperwork.

●Efficiently checked the availability of the requested products, and handle programming, troubleshooting issues.

●Responsible for setting up plan-o-gram displays and receiving and transferring inventory.

●Communicated with the management/purchasing, and looked into the unexpected rise or fall in demand of certain products.

●Conflict management of employees

●Interviewing, hiring, training and disciplinary action for staff

Cumulus Media, Grand Rapids, MI 08/2015 – 01/2016

Account Executive

●Prepare sales proposals

●Prospecting

●Writing and assisting with production of radio commercials

●Organizing

Lincare Holdings, Holland, MI 12/2013 – 03/2014

Territory Medical Sales Representative

●Review reports to find opportunity to expand business and find leads.

●Contact potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to sell medical products and equipment, which includes oxygen, oxygen delivery systems, and respiratory medications.

●Gathers, analyzes and delivers information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market

●Build and maintain relationships with medical offices and staff.

●Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone

●Maintain reports for review.

●Maintain patient records and documents.

●Supervise respiratory therapist to ensure timely turnaround on assessments.

Surplus Lab Muskegon,

04/2005 - 11/2007

Operations Manager

●Responsible for all customer service duties including answering incoming calls from customers.

●Manage bank accounts using Quick Books Pro., A/P, A/R, invoicing, creating spreadsheets, preparing of financial statements, writing sales agreements and other documents as required.

●Coordinate domestic and international order shipments with logistic companies, purchase office supplies, and handle all clerical duties needed for the company owner and CEO.

●Handled data entry, including the entering of new customer’s accounts into the database.

●Manage HR files and all paperwork completion

EDUCATION AND TRAINING

Baker College Muskegon, MI - Business Administration/Management

Ross Medical Muskegon, MI - Medical office management - Graduated 1997

Quickbooks training – Local CPA office

Several leadership seminars



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