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Manager Customer Service

Location:
Charlotte, North Carolina, United States
Salary:
open
Posted:
October 19, 2016

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Over ** years of experience in all aspects of transportation management with demonstrated success in leading safe, efficient, and cost effective operations. A excellent history of Human Resource and Customer Service Management as well as a top leader in Driver Retention.

Areas of Expertise

Operations Management

DOT Regulations

Safety Management

Team Building

Cost Reduction and Efficiency Strategies

Driver Hiring and Training

Experience

Auto, Truck Transport 12/2011 to 7/2016

Assistant Terminal Manager Mount Holly, NC

• Operations Management: Transport and delivery of new freightliner tractors, manufactured at Diamler factory in Mt Holly, NC. In charge of 35 mechanics and drivers, receiving and preparing for delivery throughout the United States and Canada.

Dispatch Management: Planning transportation routing for the most efficient delivery of new tractors. Overseeing the dispatch of over 450 company drivers.

Safety and Driver Retention: Responsible for safety training and head of safety committee. Discuss safety issues and update plans to decrease injuries and accidents.

MILLER TRANSPORT AND RIGGING 4/2010 to 2/2011

Terminal Manager/Logistics Manager - Flatbed Charlotte, NC

Strategic Planning: Development, planning and driver recruitment in order to expand a flatbed market in the Charlotte, NC area.

Rate Negotiation: Negotiated rates with shipping companies in the flatbed market, which included oversize and overweight permitting in Mexico and Canada.

SAIA MOTOR FREIGHT 6/2008 to 10/2009

Terminal Operations Manager Charlotte, NC

Operations Management: Overall operational over sight of a major hub, leading LTL carrier terminal, employing over 225 employees. Managed 3 driver supervisors and 5 warehouse supervisors. Coordinated both Inbound and Outbound operations.

Planning and Productivity: Reconfigured a 110 bay dock, using AS400 software to increase productivity, and meet schedule times.

FEDEX FREIGHT 8/1999 to 6/2008

City Operations Manager Charlotte, NC

Operations Management: Strategic planning, development and goal management for city operations in a 220 door hub facility. Hiring and motivation of 102 city drivers and 3 city dispatch supervisors.

Increased Efficiency: Increased city audit scores from the low 70s to 96% within a 2 year period. Awarded 2002 award for most increased stops per hour at a hub facility.

DOT Regulations and Safety: Responsible to meet DOT, Safety and Haz Mat regulations.

Technical

Transportation Systems

Intermec hand-helds (FedEx Freight), AS400, numerous proprietary transportation systems.

Software

Microsoft Office, Microsoft PowerPoint

Education

AVERETT UNIVERSITY - Danville, VA

BS in Business Management



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