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Sales Customer Service

Irvine, California, United States
October 19, 2016

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Marcus de Medeiros

***** ***** ******, ******, ** 92705 C 714-***-****


Proficiency with CRM systems


Persuasive negotiator

Chinese, English, Portuguese and Spanish

Dedicated team player

Account development

Client development

Customer service

Highly competitive

Networking skills


Chinese Mandarin: Chinese Studies, 2007

National Taiwan Normal University - Taipei, Taiwan

Coursework includes: Reading, Writing and Speaking.

Bachelor in Business Administration: Finance, Real Estate and Law, 2004

California Polytechnic University Pomona - Pomona, CA

Coursework includes: Accounting, Contract Management, Finance, Fundamentals of Real Estate, Financial Institutions, Corporate Finance Theory.

Associate of Arts: Liberal Arts, 2002

Santa Ana College - Santa Ana, CA

Honor Student Society Academic Achievement Award

Coursework includes: Accounting, Calculus, Computer Programming, Speech and Communication.


Chinese, English, Portuguese and Spanish


Buyer, 07/2016 to Present

Winjet Trading, Inc. – City of Industry, CA

Work with multiple vendors in South America and North America to determine the best deals for my company. Evaluate the many pros and cons of each based on price, quality, speed of delivery and other factors.

Communicate with vendors regarding inventory needs.

Write and expedite purchase orders.

Negotiate an average of 30 prices per day to maintain profit.

Global Account Specialist, 10/2015 to 07/2016

AH Tech Solutions, Inc. – Fountain Valley, CA

Exceeded targeted sales goals by 100%.

Communicated sales promotions to customers to grow average customer account size by 80%.

Completed 50 daily cold calls, with an average customer conversion rate of 80%.

Generated and qualified leads.

Developed and maintained a customer database and made presentations of company products and services to current and potential clients.

Negotiated with clients and developed sales proposals.

Responded to sales inquiries and concerns by phone or electronically to ensure customer service satisfaction and good client relationships.

Recorded prospect’s contact information in ACT CRM and EXCEL.

Channel Marketing Sales, 08/2011 to 09/2015

Shuttle International Inc. – Fremont, CA

Planned and implemented channel marketing programs designed to increase product sales and market share with various channel accounts.

Tracked and managed commitments to customers and supported customers on daily basis.

Resolved technical issues on site with the aid of engineers located in China.

Strived for Shuttle s core values and mission statement to be achieved and ensured high quality and satisfaction work with customers all the time.

Managed and researched products developed by Shuttle throughout the product life cycle, gathering and prioritizing product and customers' requirements, defining the product vision and working closely with the engineering department situated Asia.

Sales Manager, 01/2011 to 08/2011

Tong Sing International LTD – Taipei, Taiwan

Obtained key information in marketing of Chinese and Taiwanese customers such as market segment and value chain of antenna makers.

Created project managements for smartphones and tablets for Foxconn, BYD, Huawei ad Tyco Electronics.

Attended monthly sales meetings and quarterly sales trainings with customers in Taiwan and China to introduce our winning product Xantar LDS Polycarbonate.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Portuguese Teacher, 03/2009 to 01/2011

Ciel Institute of Languages – Taipei, Taiwan

Demonstrated exceptional knowledge and ability to teach Portuguese effectively using Chinese Mandarin, English and Spanish while lecturing classes.

Contributed to the development of students interested in expanding business in Brazil.

Territorial Account Manager, 11/2006 to 02/2009

Avermedia Group, Inc. – Taipei, Taiwan

Increased sales volume by adding 200 accounts in the South American territory.

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Developed competitive comparison tables of TV Tuners pricing, fees, ratings, category and product performance to use for account sales calls.

Negotiated prices, terms of sale and service agreements.

Managed a portfolio of 200 accounts totaling $750.000 in sales.

Territory Account Manager, 05/2005 to 11/2006

Qnap Systems, Inc. – Taipei, Taiwan

Managed a portfolio of 75 accounts totaling $500000 in sales.

Translated company's website to Portuguese and Spanish to help customers to make a better use of storage and surveillance products.

Developed competitive comparison tables of NAS and NVR pricing, fees, ratings, category and product performance to use for account sales calls.

Monitored market activity and quoted pricing to maintain healthy profit margins.

Trainee of Sales Manager, 02/1997 to 05/1998

LDA Systems and Consulting – Rio de Janeiro, Brazil

Coordinated and assisted sales manager to enhance sales by 75% and added value to company's IT products by preparing sales proposals to new customers.

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

Frequently used word processing, spreadsheet, database and presentation software.

Coordinated dealer visitations, company special events and other employee morale functions.

Bank Clerk, 04/1994 to 01/1997

Caxias Econômica Federal – Rio de Janeiro, Brazil

Engaged in activities related to general administrative, financial and customer supported area.

Acquired, engaged and secured new clients to open saving, checking and capitalization accounts.

Increased new bank relationships within the local community by 50% executing quarterly promotions.

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