Credit Manager Collections Manager Accounts Receivable Manager
Resume:
Robert T. Triol
**** ***** ******, ******, ** ***04
********@*******.***
SUMMARY OF QUALIFICATIONS
Sustained achievement and promotion in commercial accounts receivable
Proven leader in reducing DSO, delinquency and bad debts.
Experienced in receivable software conversions, including Quickbooks, Oracle, SAP, SIEBEL and GetPAID.
Skilled negotiator.
Expert in managing high volume / major customers.
Creative, team oriented problem solver.
EXPERIENCE
CREDIT MANAGER – LIZZY LIFT, INC. (JANUARY 2014-Present)
Collected time sensitive client documents for account setup, including Experian reporting and insurance certificate maintenance.
Maintained bad debt write off at less than one half of one percent of total receivable.
Recognized for superior phone skills and improved client contact relationships with company.
Reduced delinquency in 30,60 and 90+ columns year over year.
Promoted to file and pay all sales and use taxes monthly and quarterly.
Promoted to manage vendor payables for three of our largest billers (over 200 invoices a month).
Promoted to handle company after hours shift work.
SELF EMPLOYED (2013)
CREDIT MANAGER - LAFARGE AGGREGATES (MAY 2007-OCTOBER 2012)
Received highest annual review score of all area credit managers for three consecutive years.
Managed $65MM portfolio covering three geographical markets.
Reduced DSO by 27% and legal fee spending by 90% (2011).
Completed lien waivers, new account setup, credit card payments and account adjustments.
Ensured no necessary bad debt accruals for all of 2011 and finished year with 500K surplus.
Collected $1.8MM of over $3MM aged over three years past due (2010).
Evaluated new and existing credit lines.
Upheld reserve surplus of over 250K throughout 2009.
Prevented any write-offs exceeding 25K for all of 2009.
Cut 60 day delinquency from 20% to 4% of total receivable.
Identified error that prevented 112K bad debt through acquisition audit.
Collected over 100K in finance charges.
Negotiated successfully completed promissory notes, averting over 300K in write-offs.
Achieved all working capital targets and received Free Cash Flow Award for 2009.
Created new reporting to communicate credit holds and NSF notification.
Updated over 900 credit applications and limits.
Improved customer relations with major customers.
Led conversion database cleanup for erroneous tax billing, & clearing of 1,700 line items in three months.
Performed research that resulted in reduction of 525K in unapplied cash.
COLLECTIONS MANAGER - GE EQUIPMENT SERVICES (2005-2007)
Instrumental in reducing overall 180+ old invoice count by over 1,000 (Q4 ‘06).
Tested IT script to convert all Oracle A/R invoice history to SIEBEL.
Mentored India based collection team and established learning templates.
Received Management Awards (Q3 ‘05) (Q2 ‘06).
Helped reduce overall 30+ day old delinquencies 18% to 3%.
Led Customer Dispute Resolution team in driving average closure time from 68 to 31 days.
CORPORATE ACCOUNTS RECEIVABLE MANAGER - INTERNATIONAL PAPER (2000-2005)
Led staff of 15, including credit, collections, cash applications and all credit support functions.
Managed 25 million dollar receivable portfolio for 125+ store locations.
Improved Bad Debt accrual process to align with Sarbanes Oxley requirements.
Reduced Percent Over 60 days past due from 27% in 2000 to 11% in 2003.
Improved DSO and exceeded budget expectation four consecutive years.
Represented Accounts Receivable in all database conversions (SAP).
Converted 22 locations from satellite A/R systems to SAP in 2004.
Created improvements for auditing and updating customer credit limits.
Created incentive program for collections team.
Point of contact for all default related matters such as arbitration, settlements and litigation.
Passed certification for Omega’s Financial Lenders credit management program.
Collected all accounts for 16 locations in addition to managing department.
Reconciled COD account balance down from $336,000 to $88,000 in 12 months.
Managed call center queue to ensure quality call activity and customer satisfaction.
Key contact for all National Account receivable issues.
ACCOUNTS RECEIVABLE MANAGER - IKON OFFICE SOLUTIONS (1993-1999)
Managed staff totaling 13.
Managed portfolio for 15 geographical marketplaces (Net A/R = $20 million).
Set companywide A/R goals.
Implemented database addition devoted to tracking call volume and follow up.
Achieved 100% of A/R goals for 27 consecutive months.
Created position for high volume account handling.
Managed largest accounts, including Nike ($10 million/year and US Bank ($35 million/year).
Reduced Bad Debt Reserve for major accounts from $137,000 (1997) to $22,000 (1998).
Reduced National Account DSO from 75 days (1997) to 32 days (1999).
EDUCATION
Portland State University - Portland, Oregon
Bachelor of Science 1998 - Psychology
Speech Communication Minor
Additional Coursework - Spanish, Accounting, Business Economics
Contact this candidate