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Customer Service Data Entry

Hyattsville, Maryland, United States
October 19, 2016

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Kemetta Stephenson

**** ******* *****


PHONE: 301-***-****



Seeking a position in customer service where I can apply my reliable skills, dedication, and physical fit. I can offer your company a wide range of quality. In addition, can expand my skills in the best possible way for the fulfillment.


Aug 2015 – Current Prince’s George’s Community College

Major: Early Childhood Education / Pre-k (special education)

May 2008 - May 2012 Dr. Henry A. Wise Jr. HS

Academic Achievements: Honor Roll, 2010-2012


Technical Skills

Microsoft Word, Microsoft Powerpoint, as well as Microsoft Excel

Soft Skills

Excellent ability to anticipate and respond to individual guest needs and preferences.

Superior skills in upholding security practices and preventing unauthorized entries.

Exceptional skills in handling diverse types of guests with courtesy and professionalism.

Strong ability to respond effectively to unusual and emergency situations.

Good oral and written communication skills.


Sep 2015 - Current Bank of America Hillcrest Heights, MD 20748

Bank Teller

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.

Promote and advise on the bank's products and services and some of my major duties are receive and count working cash at beginning of shift,

Identify customers, validate and cash checks

Accept cash and checks for deposit and check accuracy of deposit slips

Process cash withdrawals

Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

Perform services for customers such as ordering bank cards and checks

Receive and verify loan payments, mortgage payments and utility bill payments

Record all transactions promptly, accurately and in compliance with bank procedures

Balance currency, cash and checks in cash drawer at end of each shift

Answer inquiries regarding checking and savings accounts and other bank related products

Attempt to resolve issues and problems with customer's accounts

Initiate and open new accounts

Explain, advice on and promote bank products and services to customers

Identify referral opportunities and make relevant referrals and ensure compliance with all internal controls and established policies and procedures.

Aug 2012 - Sep 2015 Top Line Auto Repair Bladensburg, MD 20710

Front Desk Manager

Answering visitors' inquiries about the company and its products and services

Directing visitors to their destinations

Sorting and mail distribution

Answering incoming calls on a multi-line telephone operating system

Performed the company’s bookkeeping functions, data entry, faxing, emailing and front office reception responsibility to serve coffee or tea to guests

Keep the lobby area tidy

Feb 2014 – Apr 2014 Prince George’s Community College Largo, MD, 20774

Children's Developmental Clinic Volunteer Teacher’s Aid - Clinic Sessions

Assisting the classroom teacher on a daily basis

Staying attentive to the needs of the student population by rendering assistance to the students with their daily development in the areas of motor, language, and social skills.

Oct 2012 - Nov 2012 Jericho Christian Academy Hyattsville, MD 20785 Volunteer Teacher’s Aid


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