Kemetta Stephenson
UPPER MARLBORO MD
PHONE: 301-***-****
E-MAIL: acw41k@r.postjobfree.com
OBJECTIVE:
Seeking a position in customer service where I can apply my reliable skills, dedication, and physical fit. I can offer your company a wide range of quality. In addition, can expand my skills in the best possible way for the fulfillment.
EDUCATION
Aug 2015 – Current Prince’s George’s Community College
Major: Early Childhood Education / Pre-k (special education)
May 2008 - May 2012 Dr. Henry A. Wise Jr. HS
Academic Achievements: Honor Roll, 2010-2012
SKILL SET
Technical Skills
Microsoft Word, Microsoft Powerpoint, as well as Microsoft Excel
Soft Skills
Excellent ability to anticipate and respond to individual guest needs and preferences.
Superior skills in upholding security practices and preventing unauthorized entries.
Exceptional skills in handling diverse types of guests with courtesy and professionalism.
Strong ability to respond effectively to unusual and emergency situations.
Good oral and written communication skills.
EMPLOYMENT
Sep 2015 - Current Bank of America Hillcrest Heights, MD 20748
Bank Teller
Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.
Promote and advise on the bank's products and services and some of my major duties are receive and count working cash at beginning of shift,
Identify customers, validate and cash checks
Accept cash and checks for deposit and check accuracy of deposit slips
Process cash withdrawals
Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
Perform services for customers such as ordering bank cards and checks
Receive and verify loan payments, mortgage payments and utility bill payments
Record all transactions promptly, accurately and in compliance with bank procedures
Balance currency, cash and checks in cash drawer at end of each shift
Answer inquiries regarding checking and savings accounts and other bank related products
Attempt to resolve issues and problems with customer's accounts
Initiate and open new accounts
Explain, advice on and promote bank products and services to customers
Identify referral opportunities and make relevant referrals and ensure compliance with all internal controls and established policies and procedures.
Aug 2012 - Sep 2015 Top Line Auto Repair Bladensburg, MD 20710
Front Desk Manager
Answering visitors' inquiries about the company and its products and services
Directing visitors to their destinations
Sorting and mail distribution
Answering incoming calls on a multi-line telephone operating system
Performed the company’s bookkeeping functions, data entry, faxing, emailing and front office reception responsibility to serve coffee or tea to guests
Keep the lobby area tidy
Feb 2014 – Apr 2014 Prince George’s Community College Largo, MD, 20774
Children's Developmental Clinic Volunteer Teacher’s Aid - Clinic Sessions
Assisting the classroom teacher on a daily basis
Staying attentive to the needs of the student population by rendering assistance to the students with their daily development in the areas of motor, language, and social skills.
Oct 2012 - Nov 2012 Jericho Christian Academy Hyattsville, MD 20785 Volunteer Teacher’s Aid
REFERENCES WILL BE PROVIDED UPON REQUEST.