Customer Service Sales

RAMESH KATWAL

Manama Bahrain, Mobile No: ***- ***89123, E-mail: *********@*****.***

Professional Profile

Being able to adapt to any kind of working environment .I have ability to work effectively and efficiently as the member of a team thus leading my team to success whatever the situation is/will. My honesty and sincerity is determined by my character and philosophy in life. I am responsible for the things I do and each and every member of my team is responsible for any achievement that comes my way. With all my talents I believe I can bring success to the organization where I work.

AREAS OF EXPERTISE

Customer service

Customer interaction

Active selling

Operating tills

Cash management

Team Building skills

Visual merchandising

Persistence

Use Initiative

Checking deliveries

Presence of mind

Giving product advice

Supervising

Adaptable

Decision making skill,

Build a rapport with customers

Health & Safety procedures

Analytical and problem solving skills.

Professional Experience

Store In Charge Adams Kids Country Mall, Budaiya,Bahrain

(Jawad Business Group ) July 2015 to till Date

Playing role model ensure the team delivers outstanding customer services.

Strive to achieve planned turnover for the store

Meet and Improve upon the store KPI’s level

Ensure consistently delivered customer service proposition.

Ensure product is available at all times for our customers.

Ensure the store is always ready to be operative with staffs and stocks.

Managing and developing the effective team

Focused on delivering sales and profits.

Maintaining effective administration system and store records

Being aware of retail market or competitive stores and communicates with Brands /OPS Managers

SENIOR SALES ADVISORY Adams Kids. Bahrain City Centre

(Jawad Business Group) August, 2013-July,2015

Acknowledge,welcome and great all customer to deliver outstanding customer services.

Assisting the manager in driving sales and development of an effective team.

Ensure product is available at all times for our customers doing replenishment.

Making sure store is great place for customer to shop.

Controlling the store stock levels and maintaining the store’s KPI levels.

Daily staff attendance.

Handling the store in the absence supervisor

SALES ADVISORY Retail Store – BHS SEEF Mall

(JAWAD Business Group) December 2012 to August 2013

Playing an active role in providing a positive customer experience and driving sales.

Deliver a friendly service, smiling, greeting and making eye contact with every customer.

Providing a friendly and helpful service to customers.

Maintaining high standards of presentation and cleanliness across the store.

Demonstrating good product knowledge to customers on key promotions and offers

Approaching to customers and providing excellent customer Service.

Carrying out stock replenishment.

Ensuring all areas of the store remain tidy at all times.

Assist Managers in opening and closing store.

Keeping Store in Standard forms and follow operating Procedures.

CASHIER/ADMIN ASSISTANT

Receiving payment by cash, credits cards, vouchers.

Issuing receipts, refunds, credits or any change due to customers.

Resolving customer problems including any bill and account queries.

Engaging with conversation with customers in order to build a better understanding of their needs.

Dealing with any fraudulent or irregular financial transactions.

Computing and accurately recording totals of transactions.

Preparing day to day banking arranges change & extra floats for occasions like sale and other promotions.

Counting money, giving change and issue receipt for funds received.

Maintain office files records and stationary.

Monthly cut off.

Daily sales reports, weekly commercial reports.

Monthly reject and reconciliation reports.

Maintain data in the system to facilitate easy access to information when it is required.

ACADEMIC QUALIFICATIONS

Bachelor degree in Education from Sarada College Bhaktapur, Nepal

Proficiency Certificate level in Science from Tri-Chandra Campus

Secondary Level certificate(SLC) From Janasewa H.S. School

Training & Certificate

Diploma in basic Computer skills

Strive for Excellence.

Serving to succeed.

Quality customer service.

Vision and value.

Understanding & Effectively Dealing with Customer.

The Importance of Questioning & Listening skills.

Health and Safety training

I hereby certify that above mention information's are true and correct to the base of my knowledge & belief.

Ramesh Katwak

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