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Customer Service Management

Location:
Stockholm, Stockholm County, Sweden
Salary:
$40000
Posted:
October 18, 2016

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Resume:

Eyerusalem Negussie

Curriculum vitae

Personal information

First name / Surname

EYERUSALEM NIGUSSIE

Address

.

Telephone

+251-*********

E-mail

acw3y6@r.postjobfree.com

Nationality

Ethiopian

Date of birth

September 08, 1990

Gender

Female

Work experience

Date

Occupation or position held

Main Activities and responsibilities

Name and address of employer

Current

Administration and Finance Officer

Maintain confidential records and files

Maintain records of decisions

Arrange for payment of honorariums

Schedule Board meetings

Attend board meetings

Record minutes and submit minutes for approval Assist with preparation of the budget

Implement financial policies and procedures

Establish and maintain cash controls

Establish, maintain and reconcile the general ledger

Monitor cash reserves and investments

Processes supplier invoices

Maintain the purchase order system

Ensure data is entered into the system

Fleet management

Log sheet supervision

Ericsson AB

Date

From March to July 2009

Occupation or position held

Customer Service Advisor

Main activities and responsibilities

I was engaged in enquiring and collecting customer’s complaints and then addressing the issues in reference to the company’s procedure and standard. I had received 800 complaints and was devoted to resolve 785 cases, which makes it 98.125% carrier achievement success.

Name and address of employer

Kifiya Financial Technology PLC

Type of business or sector

Education and training:

Date

Title of qualification warded

Principal Subjects/occupational skills covered

Name of the Institution

Level

Private Limited Company

September 2011 to July 2013

B.A in Management

Fundamental courses like management, accounting, human resource management, computer fundamentals and organizational behaviour were among the others covered during my study period.

Hawassa University

BA

Personal skills and competency:

Mother tongue

Others:

English

Amharic/ English

Computer skills and competency

Additional information:

HOBBIES:

REFERENCES:

Application Software: PSPICE, Microsoft offices (word, power point, access, Excel) and

excellent interpersonal skills

team building skills

analytical and problem solving skills

decision making skills

effective verbal and listening communications skills

attention to detail and high level of accuracy

very effective organizational skills

effective written communications skills

computer skills including the ability to operate spreadsheet and word processing programs

stress management skills

time management skills

ability to speak the local language

Research: Recruitment and Selection Process in Hawassa University (Main Campus) Cafeteria.

Reading books and exploring further studies.

Searching and reading from internets.

Sharing experience and getting involved in managerial researches, studies and programmes.

Listening music, watching movies, taking walk and swimming.

1.Asmera Andemo,

Lecturer,and School Head, School of Management and Accounting,

Hawssa University, Ethiopia.

Email: acw3y6@r.postjobfree.com,

phone: +251-*********



Contact this candidate