Customer Service Management
Resume:
Eyerusalem Negussie
Curriculum vitae
Personal information
First name / Surname
EYERUSALEM NIGUSSIE
Address
.
Telephone
************@*****.***
Nationality
Ethiopian
Date of birth
September 08, 1990
Gender
Female
Work experience
Date
Occupation or position held
Main Activities and responsibilities
Name and address of employer
Current
Administration and Finance Officer
Maintain confidential records and files
Maintain records of decisions
Arrange for payment of honorariums
Schedule Board meetings
Attend board meetings
Record minutes and submit minutes for approval Assist with preparation of the budget
Implement financial policies and procedures
Establish and maintain cash controls
Establish, maintain and reconcile the general ledger
Monitor cash reserves and investments
Processes supplier invoices
Maintain the purchase order system
Ensure data is entered into the system
Fleet management
Log sheet supervision
Ericsson AB
Date
From March to July 2009
Occupation or position held
Customer Service Advisor
Main activities and responsibilities
I was engaged in enquiring and collecting customer’s complaints and then addressing the issues in reference to the company’s procedure and standard. I had received 800 complaints and was devoted to resolve 785 cases, which makes it 98.125% carrier achievement success.
Name and address of employer
Kifiya Financial Technology PLC
Type of business or sector
Education and training:
Date
Title of qualification warded
Principal Subjects/occupational skills covered
Name of the Institution
Level
Private Limited Company
September 2011 to July 2013
B.A in Management
Fundamental courses like management, accounting, human resource management, computer fundamentals and organizational behaviour were among the others covered during my study period.
Hawassa University
BA
Personal skills and competency:
Mother tongue
Others:
English
Amharic/ English
Computer skills and competency
Additional information:
HOBBIES:
REFERENCES:
Application Software: PSPICE, Microsoft offices (word, power point, access, Excel) and
excellent interpersonal skills
team building skills
analytical and problem solving skills
decision making skills
effective verbal and listening communications skills
attention to detail and high level of accuracy
very effective organizational skills
effective written communications skills
computer skills including the ability to operate spreadsheet and word processing programs
stress management skills
time management skills
ability to speak the local language
Research: Recruitment and Selection Process in Hawassa University (Main Campus) Cafeteria.
Reading books and exploring further studies.
Searching and reading from internets.
Sharing experience and getting involved in managerial researches, studies and programmes.
Listening music, watching movies, taking walk and swimming.
1.Asmera Andemo,
Lecturer,and School Head, School of Management and Accounting,
Hawssa University, Ethiopia.
Email: ********@*****.***,
phone: +251-*********
Contact this candidate