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Customer Service Manager

Douglasville, Georgia, United States
October 18, 2016

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Tremayne Brown

Douglasville, GA *****



To obtain a support position in the IT department, that would allow me to utilize my experience and knowledge of the Windows operating system to help troubleshoot system problems. As well as my excellent customer service ability to leverage and enhance the growth of the company.

Education: The Art Institute of Atlanta – Atlanta, GA

Bachelor of Fine Arts Degree in Computer Animation.


PC proficient

Customer service oriented

Diagnostic skills

Software Installation and upgrade

MS Office proficient

Analytical skills

Hardware Installation

A+ certification (In progress)

Professional Experience:

PNC Bank August 2014 to Present

Customer Service Associate

Provides a high level of courtesy and efficiency with clients that consistently exceed expectations.

Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Ability to utilize tools and techniques for understanding the needs of customers; markets to clients a full suite of bank products. Promotes financial ideas and solutions from new or existing relationships resulting in increased revenue generation.

Injured Gadgets October 2011 to August 2014

Shipping Manager

Assign duties and examine work for exactness, efficiency and conformance to policies and procedures.

Inspections of all foreign and domestic packages to ensure correct shipment content and optimal consistent customer satisfaction.

Performed hardware upgrades on office computers ranging from motherboards, ram, hard processors, drive installation, software installation, software updates.

Provided network support: broadband network setup, security camera link up, troubleshooting network connections

Developing new inventory system to ensure accurate inventory on hand.

IKEA Group May 2005 to January 2012

Training Manager

Prepared inventory reports, order logs, and projected inventory needs for department manager.

Responsible for the training all of new employees on the proper technique for opening, closing, restocking, and displaying on the sales floor.

Actively showing employees how to properly assemble and disassemble all new and promotional summer and fall catalog products.

Maximizing sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times

Merchandising prints and frame overhead and wall displays. Making sure displays properly secured, tagged, and in pristine condition.

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