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Customer Service Technician

Holley, New York, 14470, United States
October 18, 2016

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Ralf J. Kurzowski

**** **** ******* ****, ******, NY 14470, 585-***-****,

Objective To secure a position in the field of IT or facilities. Experience Data Center Technician

May 2012 to September 2016 - CentriLogic, Rochester, NY

Managed UPS and Air Handler critical incidents

Manage Fire Panel activations

Perform day to day operations including Ethernet cross connects, fiber runs, cabinet set up and electrical changes.

Perform monthly generator checks, log monthly capacity reports

Scheduled maintenance for Generator, UPS systems and Air Handlers

Instituted corrective action plans for equipment maintenance

Created purchase orders for items needed and facility maintenance

Managed and maintained EcoBreeze High Efficiency cooling system

Oversaw internal expansion project

Product Test Technician

October 2011 to April 2011 - Harris RF Corp. Rochester, NY

Contract hire to test radios and log results

Online Support Specialist

August 2011 to October 2011 - Sutherland Global, Rochester, NY

Online support for various BlackBerry products

Electrical Calibration Technician

September 2004 to May 2011 - ITT Corporation, Rochester, NY

Create technical procedures to perform calibrations

Calibrations of National Instruments PCI/PXI/SCXI cards and multiple test set types

Perform mechanical calibrations

Travel to customer site to perform onsite test set calibrations

Calibration of various test equipment, i.e. power supplies, digital multimeters and other commercial test equipment, update the calibration database with current dates.

Assist test group as needed

Fluke MetCal Advanced Procedure writing Certification

NDT VISUAL TESTING Level I/II Certification from Hellier Northeast in Connecticut.

Proficient with Office 2007

Customer Service / Online Banker

July 2003 to September 2004 - Washington Mutual, Albion NY

Provide customer service as an online banker for Washington Mutual customers

Answer balance inquiries

Account transfers

File fraudulent claims

Issue new cards for various reasons

Answer customer questions.

Ralf J. Kurzowski

2746 West Kendall Road, Holley, NY 14470, 585-***-****, Field Service Repair

February 1998 to April 2003 BancTec Inc., Rochester, NY

Travel to residential and commercial customer sites to provide warranty service of Dell desktop and Laptop

Interact with Dell Tech Support when problem could not be resolved in field

Maintain professional and courteous support to my customers Various Job Functions

September 1976 to December 1997 Eastman Kodak, Rochester, NY

Production worker in assembly of projectors

QC inspector for Copy Products

Calibrations of various types of commercial test equipment

Worked in Information Systems Department as security officer giving clearance to new users, resetting passwords for internal IBM Mainframe and VAX based Kodak systems, Trained new users to use PROFS. Used Word 6.0, Excel 5.0, PowerPoint 4.0, IRMA for Windows, and EXTRA Personal Client.

Education Albion Sr. High and Seminole Sr. High School Albion NY from 1972 to 1975, Seminole Fl from 1975/1976 Interests I have a strong interest in electronics, computers, photography, website design. References

Available upon request

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