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Customer Service Manager

Location:
Canada, Kentucky, 41519, United States
Posted:
October 17, 2016

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ARIANETHE A. RENDAJE

Lambuyao, Oton, Iloilo ****

Mobile No. +639*********; +639*********

Email: acw3qm@r.postjobfree.com

I.CAREER OBJECTIVE

Establish a career centered basically on self-development, professional maturity, social leadership & financial stability in the field of sales & marketing management.

II.QUALIFICATION SUMMARY

Well developed customer service skills. Good in written and oral communication. People and service oriented. Admirable marketing & leadership skills: Good contract negotiator keeping the needs of my clients at the forefront of every interaction with others in the product buying and selling process. Extensive team management development.

III.EDUCATIONAL ATTAINMENT

Bachelor of Science in Industrial Technology major in Food Technology

Western Visayas College of Science & Technology, Iloilo City

March 2002

IV.WORK EXPERIENCES

Branch Manager, Taytay Sa Kauswagan, Inc., IC October 2009 – Present

• Responsible in planning, managing, and overseeing the day-to-day operations of the branch.

• Direct all operational aspects of the branch which include but not limited to operations, marketing, customer service, human resources, administration, financial management, and coordination with other departments to ensure smooth flow of branch transactions.

•Developing, coordinating, and enforcing system, policies, procedures and productivity standards.

• Prepare and maintain operation data and develop strategy to enhance the motivation at work;

• Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them;

• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the operation units for purpose of enhancing the quality of service;

• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;

• Ensure clients’ demands to be satisfied;

• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;

• Conduct assessments of clients’ credibility and perform billing duties at their requests;

• Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction;

• Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;

• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;

• Prepare and make report on market analysis, competitor analysis and market trends;

• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;

• Ensure that clients know to use the services and provide assistance if necessary;

• Manage and provide assistance in managing or maintaining accounts of strategic clients.

Program Assistant, Opportunity Kauswagan Bank, Inc., IC May 2004 – Sept. 2009

Working directly with the OK Bank, Inc. Coordinator in all aspects of the program preparation and implementation

Leading the planning and coordination of program special events

Managing a Filemaker Pro database: input data, create reports, etc.

Data entry, record keeping, and word-processing

Assisting with staff training and facilitating of weekly staff meetings

Working closely with all staff in program coordination and implementation

Assisting with the selection of program participants

Assisting in communication efforts with program applicants

Providing technical assistance with videotaping and photography

Providing clerical support such as generating meeting notes and documenting program activities

Performing other professional responsibilities as assigned

Nutritionist, Iloilo Doctors’ Hospital, Molo, Iloilo City January 2003 – April 2003

Plan food and nutrition programs, and supervise the preparation and serving of meals.

Help prevent and treat illnesses by promoting healthy eating habits and suggesting diet modifications.

Run food service systems, promote sound eating habits through education, and conduct research. Major areas of practice include clinical, community, management, and consultant dietetics.

Food Handler, Barrio Inasal Restaurant, Aurora Subd., IC May 2002 – Dec. 2002

Maintain appropriate bulk storage of food, and an organized ordering system.

Prepare adequate amount of food weekly by coordinating with the field team.

Access food levels daily in order to ensure quality food, and accurate portions.

Work with field team on special holiday menus and individual participants’ needs. Outstanding ability to market homes in the local community by utilizing a proven successful marketing plan.

V.PERSONAL INFORMATION

AGE: 35 yrs. old

DATE OF BIRTH: September 30, 1981

PLACE OF BIRTH: Iloilo City, Philippines

CIVIL STATUS: Single

HEIGHT: 5’1

WEIGHT: 110lbs

SEX: Female

RELIGION: Roman Catholic

SPOKEN LANGUAGES: English, Tagalog, Hiligaynon

SSS NUMBER: 07-2144386-5

TIN: 927-399-108

PASSPORT NUMBER: EC1662976

DRIVER’S LICENSE NO.: F03-08-000-407

PHILHEALTH NUMBER: 11-050188945-8

FATHER’S NAME: Mr. Arturo S. Rendaje

MOTHER’S NAME: Mrs. Thelma A. Rendaje

VI.AWARDS/ORGANIZATIONS

Loyalty Award in TAYTAY SA KAUSWAGAN 2013

VII.REFERENCES

Mr. Mark Donald Sequio Ms. Ana May S. Mina Ms. Louella Marie B. Calanza

CPA / 2nd State Auditor Regional Manager OWWO III

Commission On Audit Taytay Sa Kauswagan, Inc OWWA

Sta. Barbara, Iloilo E. Lopez St., Jaro Iloilo City F.B. Harrison St., Pasay Manila

+639********* +639********* +639*********



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