Customer Service Data Entry

Ione Michelle Moen

Cell 360-***-**** **** NE ***th Street, Battle Ground, WA 98604 ****.****@*****.***

Office skills:

*MS Office Suite *Electronic Filing *Medical Billing *Data Entry *Multi-phone *Accounts Receivable

Professional Qualifications:

Customer Service Oriented. Provided customer service in a fast-paced environment. Enhanced service with effective communication skills and a positive, uplifting personality.

Result: Resolve client problems and or situations while demonstrating a positive image for the company.

Established Systems Quickly. Accurately learned how to work with the company systems, organized workflow for efficiency, and completed tasks in a timely manner.

Result: Quickly became a productive member of the staff.

Experience:

Vancouver Police Department/Office Clerical Professional Positions ~ NW Staffing Agency ~ Vancouver, WA 05/2016 ~ Current

Customer Service, Utilizing Office Clerical Skills in Work Flow of the Professional Organizations, Implementing Data Entry in Various Computer Program, Completing Important Miscellaneous Projects in a Timely Manner, Scheduling Appointments & Protecting Hipaa.

Professional Cleaning Services/Customer Service Rep ~ Fancy Cleaning Services ~ Vancouver, WA 01/2016 ~ 05/2016

Cleaning Professional Private Businesses, Private Homes and Other Buildings. A Temporary Position to help the Business Accomplish Advancement and Growth. Vacuuming, Dusting, and Deep Cleaning from Cabinetry to Flooring in all areas of the Building or House.

DME Billing Specialist/Customer Service ~ Care Health Solutions LLC ~ Vancouver, WA 08/2013 ~ 01/2016

Obtained and Submitted Billing 1500 forms for Medical Supplies. Worked with CPT and ICD-9 and ICD-10 Coding. Prepared and Obtained Authorizations. Obtained and Submitted PHI Documentations. Verified Primary and Secondary Insurances for Medicare, Commercial, Non-Contracted and Community Insurances. Obtained and Resubmitted Remits.

Receptionist/Billing ~ Audiology and Hearing Aid Center ~ Scottsdale, AZ 04/2013 ~ 05/2013

Checked in Scheduled Patients and Walk-ins. Scheduled Appointments. Data Entry. Prepped Charts. Obtained and Distributed Paperwork. Obtained Insurances. Collected Payments. Prepared and Submitted Billing Statements.

Weekend Receptionist ~ Life Care Center of America ~ Scottsdale, AZ 04/2013 ~ 05/2013

Greet and Directed Family Members. Registered Patients. Screened and Transferred Multi-phone lines. Distributed Mail. Completed Assigned Projects. Sold Meal Tickets.

Receptionist/Customer Service ~ Rohrer Corporation/Express Temp ~ Mesa, AZ 02/2013 ~ 04/2013

Greet Customers. Screened and Transferred Multi-phone lines. Data Entry. Distributed Mail. Sorted and Distributed Inventory, Billing and Other Statements.

Front Office Receptionist ~ Advanced Gastroenterology PLLC ~ Vancouver, WA 09/2012 ~ 12/2012

Checked in scheduled patients, Obtained, Verified and Filed Insurances and Collected Copays. Multi-phone lines, Answered, Directed, Confirmed and Scheduled Various Appointments. Updated Data, Filed Various Documents and Mail outs.

Clinical Input Registrar II ~ Dignity Health St Joseph’s Hospital ~ Phoenix, AZ 08/2010 ~ 09/2012

Main Administration of patients. Collected Payments and Copays. Prepared Accounts in Verifying Insurances of Numerous Different Types. Identifying Diagnostics ICD-9 Codes and Procedure CPT Codes with Required Authorizations Obtained and Submitted for Procedures. Obtaining Insurance Information from Web Sites. Floated to Other Departments such as ER Admitting, Radiology Admitting and the Infusion Center. Started with a Temporary Agency and Hired on Permanently.

Professional Medical Receptionist ~ Northwest Surgical Specialist PC ~ Vancouver, WA 09/2002 ~ 07/2010

Patient Service and Registration for a High Volume Surgical and Orthopedic Practice; Worked with a Small Team to Register 300 plus Patients Daily. Completed Appointment Setting, Data Entry and Electronic Filing. Helped in the Accounts Receivable Department and Verified Insurances. Strong Ability to Multi-Tasking with a Heavy Phone Volume Answering Phones. Implemented Medical Profiles, Certified CPR, HIPAA, OSHA and Medical Terminology.

Education:

Warner Pacific College ~ Portland, OR 2014 ~ 2017

Earning a Medical Business Administration Associates degree

Marygrand High School ~ Phoenix, AZ 2013

Obtained a Diploma online

Business Computer Training Institute ~ Vancouver, WA 2002 ~ 2003

Earned a Certificate in Integrated Computer Applications

Certificates/Awards:

Certification; Associates Degree 2016, Diploma, MS Office Suite, Medical Terminology, CPR, HIPAA, OSHA, WP, MS Word, Excel

Awards; Customer Service, Perfect Attendance

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