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Human Resources Customer Service

New Britain, Connecticut, United States
October 17, 2016

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15+ years of successful Human Resources Management experience within the military coupled with the ability to provide quick solutions to complex problems.

Recruiter with gold badge achievement and 3+ years networking experience with Educational Institutions, Scholars, Principals, and community developers.

Associates Degree in Computer Science and EO Certified


Human Resources Management, Information Systems Management, Quality Assurance Analysis, EO Certification, Compliance Enforcement, Confidentiality and Security Clearance: Secret, Technical Assistance, Multi-tasking, Communication and Collaboration, Proficient MS Office Suite, and Excellent Customer Service.


United States Army, Camp Buehring, Kuwait

1-18th Infantry

Tactical Operations Supervisor 10/2015 to Present

Receiving and distributing information via ASIP (Advanced System Improvement Program) radios and TACSAT (Tactical Satellite) communication, along with Motorola Citizen Band radios; updating Battle status using Blue Force tracker; ensuring that reports and messages are distributed properly. Responsible for the development and supervision of five Soldiers.

United States Army, Ft. Riley, KS

5-4th Calvary

SR Human Resources Management 06/2014 to 10/2015

Planned, directed and managed HR competencies 5 days a week and, as needed, on weekends; supervised and managed the processing and tracking of all personnel actions, awards, evaluation, suspension of favorable actions, vacations and request for passes, and military pay. Escorted high ranking officials to and from the ariport at least 4 times a month. Supervised one junior leader and four Soldiers; maintained accountability of equipment valued at over $2,000,000.

2-1 ABCT Infantry

Human Resources Sergeant 02/2013 to 06/2014

Provided administrative support for over 3,600 Soldiers bi-monthly; processed awards, evaluations, promotions, and personnel actions daily; managed operation of the Brigade RAPIDS ID Card system; supervised the processing of and processed transactions on Electronic Military Personnel Office System (EMILPO); managed the Enlisted Distribution and Assignment System (EDAS); managed Total Officer Personnel Management Information System (TOPMIS) and Interactive Personnel Electronic Records Management System (IPERMS); maintained files in computerized and manually filed systems; managed travel fight manifest for deployments weekly; and developed five junior leaders.

US Army Albany Recruiting Office, Hartford, CT

Recruiter 03/2008 to 02/2013

Determined enlistment eligibility for the Army and counseled applicants on enlistment programs, options, and benefits. Prepared applications and processed qualified applicants. Implemented and conducted Army programs throughout High Schools and Colleges; covered advertisement for 108 square miles, with a population of over 65,000. Networked with parents, scholars, educators, community officials, and school principals 5 days a week.

428th Field Artillery Brigade, Ft. Sill, OK

Administrative Clerk 06/2006 to 03/2008

Processed evaluation reports and awards; updated and scheduled flights for personnel using the Defense Travel System for government travel; advised managers and staff on personnel and administrative matters and maintained the accountability of over $100,000 of automated office equipment.


AOS in Computer Science – Monroe College

EO Certification, Fort Riley, Kansas

Non-Commissioned Officer Academy, 82nd, TN

Primary Leadership Development Course

United States Army Recruiting School, Ft. Jackson, SC

Detailed Recruiter

Noncommissioned Officer Academy, Ft Jackson, SC

Advance Leadership Development with emphasis in HR Management


US Gold Recruiting Badge

Army Commendation Medal, National Defense Service Medal

Noncommissioned Officer Professional Development Ribbon

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