Technical Writer
Resume:
Heather (Davidson) Maneiro
Work: Home:
ERP Consultant 210 Trimble Drive
** *** ****** ***** ****, NC 27244
(w) 336-***-**** (h) 336-***-****
Greensboro, NC 27407 (c) 701-***-****
mailto:********@*********.*** ***********.********@*****.***
http://www.linkedin.com/in/heatherdavidsonmaneiro
http://twitter.com/hldavids
EDUCATION
The University of North Carolina, Chapel Hill, NC Expected Spring 2019
Ph. D. in Library and Information Science
Syracuse University, Syracuse, NY December 2007
M.S. in Library and Information Science (GPA 3.9)
Concordia College, Moorhead, MN 1997
B.S. in Elementary Education
Minor: Latin
Magna Cum Laude (GPA 3.8)
PROFESSIONAL EXPERIENCE
Intelligent Technologies, Inc.:
ERP Consultant May 2016 – present
Enterprise Resource Planning (ERP) Implementation and Support Specialist
oAnalyze business needs for new software implementations
oPrepare queries and reports supporting existing software implementation
oMinor development and support duties for existing clients
The University of North Carolina:
Teaching Fellow August 2015 – present
Instructor of Record for INLS151: Retrieving and Analyzing Information
oFall 2015
oSpring 2016
Graduate Assistant to Zeynep Tufecki August 2014 – August 2015
Facebook Self-Representation Work
oDownload, tag, and annotate Facebook blog posts for current research
Hiding from Big Data Work
oDownload and annotate media representations of people’s attempts to hide from big data (e.g. sub-tweets)
NSF Project: Beyond the Deficit Model: Gender Schemas, Computing Preferences and I.T. Career Choices
oGenerated extensive list of research on the topic since study proposal began
oTrained post-doctoral students on Zotero and status of current research
oAssisted in the administration and distribution of surveys to Chapel Hill middle school students
oCreated code book (including descriptive statistics) and did all data entry
Teacher’s Assistant Work
oMeet with and provide individual feedback to students on writing assignments
oPerformed video splicing work using Microsoft Movie for Sakai upload purposes
Library Journal:
Reviewer 2011 - present
Review eBooks for publication in Xpress Reviews online and Library Journal in print.
Minnesota State University Moorhead:
Instruction & Information Literacy Librarian 2010 – 2014
Primary point of contact for scheduling and delivering the majority of library and information literacy instruction sessions for the university
Coached and scheduled adjunct librarians for instruction sessions
Developed LibGuides for library instruction and general university needs
Read Aloud Book Award committee member (Academic Years 2012-2013 & 2013-2014)
Student Academic Conference evaluator (2011-2013).
Provided reference services to students, faculty, staff, and community members in-person, via phone, e-mail, and LibraryH3lp chat.
Served as ResearchRight coordinator for Spring 2012.
Sabbatical coverage for distance learning and web design librarian (Fall 2012)
Back-up contact for library ILS issues including service-pack deployment (Spring 2011).
Dragons After Dark at the library co-coordinator
Served as Minnesota State University-Moorhead representative on the MnScu (Minnesota State Colleges and Universities) Technology committee
Courses Taught:
oEECE441 – Children’s Literature : Content and Methods – Fall 2012 – Face-to-face Delivery with D2L (Desire2Learn) Components
Appen Butler Hill:
Search Engine Evaluator/Crowd-Source Engineer 2011 - 2012
Provide feedback to large search engine client companies on appropriate ranking of search results for given queries.
Create search engine queries and feedback for new search technologies (like voice search)
Volt Technical Resources:
Technical Writer 2010
Outsourced technical writer for Microsoft as client
Migrated legacy help content to new software
Updated content for new versions according to the latest research on customer needs
Provided technical support for other contractors as needed
Valley City State University:
Assistant Professor 2008 – 2009
Provided reference services to students, faculty, staff, and community members in-person, via phone, e-mail, and Meebo chat
Courses Taught
oENGL125 – Intro to Professional Writing – Fall 2009 – Online delivery (Blackboard)
oENGL100 – Writing Skills – Spring 2009 – Face-to-face delivery
oLMIS370 – Reference Sources & Services – Fall 2009 – Online delivery (Blackboard)
oLMIS430 – Administration of the School Media Center – Spring -- Online delivery (Blackboard), Summer 2009 – Hybrid delivery
oLMIS445 - Standards for Effective Libraries – Fall 2009 – Online delivery (Blackboard)
oLMIS687 – Administering and Evaluating Program Resources – Summer 2009 – Online delivery (Blackboard)
Managed the Academic Student Support Center (Fall 2009)
Served on the University Policy Committee
Polaris Library Systems:
Site Manager 2007 – 2008
Primary point of contact for sixty library organizations using the Polaris Integrated Library System
Daily troubleshooting for technical issues
Analyzed business requirements and problem areas for libraries to discover possible software solutions
Technologies required daily for success in this role included: Telephony, Microsoft SQL (Administration and Transact-SQL), Excel, and Microsoft Exchange
Onondaga County Justice Center:
Library Intern 2007
Created a cataloging system in Excel using lists and pivot tables for twelve pod libraries that could easily be maintained and utilized by prison inmates with little or no training and no access to the internet.
St. Margaret’s Elementary School:
Teacher Librarian 2006-2007
Provided library instruction and circulation duties for a private elementary school of 250 students
Reading program coordinator.
Microsoft:
Technical Writer 2004-2006
Provided training and mentoring for approximately forty authors and forty tech reviewers for the PartnerSource and CustomerSource KnowledgeBase Web sites as well as support.microsoft.com
Authored web content using Corel’s XMetal with a base understanding of HTML and the Microsoft Manual of Style required
Premier Support Engineer 2003-2004
Provided scheduled and impromptu training and support based on business needs of Premier and Corporate Account Customers.
Assisted in developing curriculum for bi-annual Premier Customer Training
Fargo Public Schools:
Substitute Teacher 1998 – 1999
Taught and/or aided in a variety of classroom settings with students from ages three to seventeen
After-School Program Educator--Washington Elementary School 1998
Began an after-school gaming club for 4th-6th graders
Coordinated the production of the Washington Elementary School yearbook with a staff of 6th graders
Great Plains Software:
Support Engineer 1999-2003
Provided phone and on-site support to information technology and accounting staff on the Great Plains application
Served as a corporate trainer for internal and external needs on the Great Plains application
Served as trainer and reference resource to the ASIAPAC team both remotely and on-site in Manila
Designed the Crystal Report Writer for Dynamics training curriculum and manual
PEER-REVIEWED ARTICLES AND REVIEWS
Dyas-Correia, S., Maneiro, H. L., Boyd, J., Pugh, P., & Cervone, H. F. (2015). “The one-box challenge: Providing a federated search that benefits the research process” revisited. Serials Review, 41(4), 250-256. doi:10.1080/00987913.2015.1095581
Maneiro, H.L. Review of Literacy for All Students: An Instructional Framework for Closing the Gap. Education Review. Retrieved from: http://edrev.info/reviews/rev1186.pdf
POSTERS AND PRESENTATIONS
Maneiro, H.L. (2014, April). Social Media: Marketing and Your Library. Presentation at Circulation and Interlibrary Loan Workday, Edina, MN.
Maneiro, H.L. & M. Mahaffy. (2013, September). LibGuides: Tying Resources Professors Love to Design Students Love. Presentation at SDLA/NDLA/MPLA Tri-Conference, Sioux Falls, SD.
Davidson, H.L. & K. Kerr. (2008, June). Delaware Academy Animal Resources Collection. Poster presented at the 5th Annual Forum on Education, ALA Annual, Anaheim, CA.
REVIEWS AND PRESS
Maneiro, H.L (2016, February 4). E-Originals from Labud and Lee, plus Debuter del Mar Xpress Reviews [Review of the book Imperfect Penelope]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2016/02/books/genre-fiction/romance/e-originals-from-labud-and-lee-plus-debuter-del-mar-xpress-reviews/
Maneiro, H. L. (2015, October 2). E-Originals from Cullen, Drewry, Erickson, and Sorenson Xpress Reviews. [Review of How Forever Feels]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/10/books/genre-fiction/romance/e-originals-from-cullen-drewry-erickson-and-sorenson-xpress-reviews/
Maneiro, H.L (2015, August 21). E-Originals from Arend, Baxter, North, Sorenson, & Witt Xpress Reviews [Review of In the Fast Lane]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/08/books/genre-fiction/romance/e-originals-from-arend-baxter-north-sorenson-witt-xpress-reviews/
Maneiro, H.L. (2015, July 31). E-Originals from Aicher, Drewry, Kennedy, Krulewitch, & Silver, plus a Debut Xpress Reviews [Review of Accidentally in Love]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/07/books/genre-fiction/romance/e-originals-from-aicher-drewry-kennedy-krulewitch-silver-plus-a-debut-xpress-reviews/
Maneiro, H.L. (2015, April 16). E-Originals from Boyett-Compo, Burke, and Debut Author Calvin Xpress Reviews [Review of From Scratch]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/04/books/genre-fiction/romance/e-originals-from-boyett-compo-burke-and-debut-author-calvin-xpress-reviews/
Maneiro, H.L. (2015, April 16). E-Originals from Boyett-Compo, Burke, and Debut Author Calvin Xpress Reviews [Review of A Dangerous Leap]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/04/books/genre-fiction/romance/e-originals-from-boyett-compo-burke-and-debut-author-calvin-xpress-reviews/
Maneiro, H.L. (2015, March 26). E-Originals from Baxter and Gary, plus a “Dangerous” Debut Xpress Reviews [Review of Bad for Me]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/03/books/genre-fiction/romance/e-originals-from-baxter-and-gary-plus-a-dangerous-debut-xpress-reviews/
Maneiro, H.L. (2015, February 6). E-Original Romances from Arend, Cole, Hughes, and Debut Novelist Platt Xpress Reviews [Review of Tempting the Pirate]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/02/books/genre-fiction/romance/e-original-romances-from-arend-cole-hughes-and-debut-novelist-platt-xpress-reviews/
Maneiro, H.L. (2015, January 15). E-Originals from Danes, Davis, Lauren,
Rand, Rosemoor, & Stewart Xpress Reviews [Review of Storm Clouds ]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/01/books/genre-fiction/romance/e-originals-from-danes-davis-rand-rosemoor-stewart-xpress-reviews/
Maneiro, H.L. (2014, September 8). E-Originals from Reid, Rhodes, Saare, & Schmidt, plus a Solid Debut Xpress Reviews [Review of The Irresistible Miss Pippiwell. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/09/books/genre-fiction/romance/e-originals-from-reid-rhodes-saare-schmidt-plus-a-solid-debut-xpress-reviews/
Maneiro, H.L. (2014, September 5). E-Originals from MacMeans, Matthews, Ryan, & Thomas, plus a Debut Xpress Reviews [Review of The Whisky Laird’s Bed]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/09/books/genre-fiction/romance/e-originals-from-macmeans-matthews-ryan-thomas-plus-a-debut-xpress-reviews/
Maneiro, H. L. (2014). Review of The Whisky Laird's Bed. Library Journal, 139(17), 74.
Maneiro, H.L. (2014, August 21). E-Originals from Davis, Hunter, Kline, Robinson, & Shanley Xpress Reviews [Review of The Reluctant Governess]. Library Journal. Retrieved from:
http://reviews.libraryjournal.com/2014/08/books/e-originals-from-davis-hunter-kline-robinson-shanley-xpress-reviews/
Maneiro, H.L. (2014, June 13). Tons of Fiction: Burrowes, Campion, Clark, Harkaway, Mackin, Miller, Verdon, & Vollmann Xpress Reviews [Review of The Longest Night]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/06/books/fiction/tons-of-fiction-burrowes-campion-clark-harkaway-mackin-miller-verdon-vollmann-xpress-reviews/
Maneiro, H.L. (2014, April 24). E-Originals from Adams, Allen, Hiestand, Maher, Navarro, Rosetti, & Walker Xpress Reviews [Review of Tangled Thing Called Love. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/04/books/genre-fiction/romance/e-originals-from-adams-allen-hiestand-maher-navarro-rosetti-walker-xpress-reviews/
Maneiro, H.L. (2014, April 10). A Fictional Account of Anna Freud & Trotsky’s Assassin & Kramer’s First Contemporary Xpress Reviews [Review of Sweet Talk Me. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/04/books/fiction/a-fictional-account-of-anna-freud-trotskys-assassin-kramers-first-contemporary-xpress-reviews/
Maneiro, H.L. (2014, March 27). Xpress Reviews: E-Originals First Look at New Books [Review of Just One Night]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-28-2014/
Maneiro, H.L. (2014, January 16). Xpress Reviews: E-Originals First Look at New Books [Review of The Temptation of Laura]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-17-2014/
Maneiro, H.L. (2014, January 2). Xpress Reviews: E-Originals First Look at New Books [Review of Wild Hearts]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/01/books/graphic-novels/xpress-reviews-e-originals-first-look-at-new-books-january-3-2014/
Maneiro, H. L. (2014). Review of Wild Hearts. Library Journal, 139(3), 82.
Maneiro, H.L. (2013, December 13). Xpress Reviews: E-Originals First Look at New Books, December 13, 2013 [Review of Switched]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-13-2013/december-13-2013/
Maneiro, Heather Lisa. (2013, October 25). Ebooks and Writers: The New Frontier A Q&A with Jennifer Seasons & Jennifer Ryan. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/in-the-bookroom/authors/ebooks-and-writers-the-new-frontier-a-qa-with-jennifer-seasons-jennifer-ryan/
Maneiro, H.L. (2013, October 24). Xpress Reviews: E-Orignals First Look at New Books, October 25, 2013 [Review of Chasing Morgan]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/romance/xpress-reviews-e-orignals-first-look-at-new-books-october-25-2013/
Maneiro, H.L. (2013, October 10). Xpress Reviews: E-Originals First Look at New Books, October 11, 2013 [Review of (Never) Again]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-october-11-2013/
Maneiro, H.L. (2013, October 4). Xpress Reviews: E-Originals First Look at New Books, October 4, 2013 [Review of Fighting for You]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-october-4-2013/
Maneiro, H.L. (2013, September 27). Xpress Reviews: E-Originals First Look at New Books, September 27, 2013 [Review of Throwing Heat]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/09/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-september-27-2013/
Maneiro, H.L. (2013, August 9). Xpress Reviews: E-Originals First Look at New Books, August 9, 2013 [Review of Midsummer Magick]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/08/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-august-9-2013/
Maneiro, H.L. (2013, July 18). Xpress Reviews: E-Originals First Look at New Books, July 19, 2013 [Review of Playing the Field. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-19-2013/fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-19-2013/
Maneiro, H.L. (2013, July 11). Xpress Reviews: E-Originals First Look at New Books, July 12, 2013 [Review of How to Marry a Highlander]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-12-2013/
Maneiro, H.L. (2013, May 2). Xpress Reviews: E-Originals First Look at New Books, May 3, 2013 [Review of Down by Contact]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/05/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-may-3-2013/
Maneiro, H.L. (2013, April 26). Xpress Reviews: E-Originals First Look at New Books, April 26, 2013 [Review of A Fine Romance]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/04/books/genre-fiction/xpress-reviews-e-originals-first-look-at-new-books-april-26-2013/
Maneiro, H.L. (2013, March 29). Xpress Reviews: E-Originals First Look at New Books, March 29, 2013 [Review of Tactical Strike]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-29-2013/
Maneiro, H.L. (2013, March 22). Xpress Reviews: E-Originals First Look at New Books, March 22, 2013 [Review of Hero of My Heart]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-22-2013/
Maneiro, H.L. (2013, February 22). Xpress Reviews: E-Originals First Look at New Books, February 22, 2013 [Review of Hotter than Texas]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/02/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-february-22-2013/
Maneiro, H.L. (2013, January 18). Xpress Reviews: E-Originals First Look at New Books, January 18, 2013 [Review of Jar of Dreams]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-18-2013/
Maneiro, H.L. (2012, December 21). Xpress Reviews: E-Originals First Look at New Books, December 21, 2012 [Review of All for You]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-21-2012/
Maneiro, H.L. (2012, November 30). Xpress Reviews: E-Originals First Look at New Books [Review of Ten Reasons Not to Date a Cop]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/11/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-november-30-2012/
Maneiro, H.L. (2012). Review of Sea Change. Library Journal 137(9), 76.
Maneiro, H.L. (2012, October 5). Xpress Reviews: E-Originals First Look at New Books [Review of Yesterday’s Heroes]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/10/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-october-5-2012/
Maneiro, H.L. (2012, July 20). Xpress Reviews: E-Originals First Look at New Books [Review of Sexual Shift]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-20-2012/
Maneiro, H.L. (2012, June 15). Xpress Reviews: E-Originals First Look at New Books [Review of The Pirate’s Lady]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/06/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-june-15-2012/ - _
Maneiro, H.L. (2012, March 2). Xpress Reviews: E-Originals First Look at New Books [Review of Gentlemen Prefer Nerds]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-2-2012/
Maneiro, H.L. (2012, January 27). Xpress Reviews: E-Originals First Look at New Books [Review of Confessions of a Slightly Neurotic Hitwoman]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-27-2012/
Maneiro, H.L. (2011, December 23). Xpress Reviews: E-Originals First Look at New Books [Review of Headstrong]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2011/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-23-2011/
Maneiro, H.L. (2011, September 16). Xpress Reviews [Review of Mistress’s Master]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2011/09/books/xpress-reviews-for-september-16-2011/
PROFESSIONAL SERVICE
Odyssey of the Mind
oJudge--ND Regional and State Meets (2000-2006)
Destination Imagination
oAppraiser ND State Tournament (2012-2014)
ALSC (Association for Library Service to Children)
oScholarships Committee: Melcher and Bound to Stay Bound (2013-2015)
LIRT (Library Instruction Roundtable)
oMembership Committee member (2012-2016)
NDLA (North Dakota Library Association)
oChair of the Academic and Special Libraries Section (2012-2013)
Valley City State University
oUniversity Policy Committee (2008-2009)
Minnesota State University Moorhead
oMnSCU (Minnesota State College and University) Technology Committee (2011-2014)
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