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Technical Writer

Location:
Burlington, North Carolina, United States
Salary:
65,000
Posted:
October 17, 2016

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Resume:

Heather (Davidson) Maneiro

Work: Home:

ERP Consultant 210 Trimble Drive

** *** ****** ***** ****, NC 27244

(w) 336-***-**** (h) 336-***-****

Greensboro, NC 27407 (c) 701-***-****

mailto:acw3pd@r.postjobfree.com acw3pd@r.postjobfree.com

http://www.linkedin.com/in/heatherdavidsonmaneiro

http://twitter.com/hldavids

EDUCATION

The University of North Carolina, Chapel Hill, NC Expected Spring 2019

Ph. D. in Library and Information Science

Syracuse University, Syracuse, NY December 2007

M.S. in Library and Information Science (GPA 3.9)

Concordia College, Moorhead, MN 1997

B.S. in Elementary Education

Minor: Latin

Magna Cum Laude (GPA 3.8)

PROFESSIONAL EXPERIENCE

Intelligent Technologies, Inc.:

ERP Consultant May 2016 – present

Enterprise Resource Planning (ERP) Implementation and Support Specialist

oAnalyze business needs for new software implementations

oPrepare queries and reports supporting existing software implementation

oMinor development and support duties for existing clients

The University of North Carolina:

Teaching Fellow August 2015 – present

Instructor of Record for INLS151: Retrieving and Analyzing Information

oFall 2015

oSpring 2016

Graduate Assistant to Zeynep Tufecki August 2014 – August 2015

Facebook Self-Representation Work

oDownload, tag, and annotate Facebook blog posts for current research

Hiding from Big Data Work

oDownload and annotate media representations of people’s attempts to hide from big data (e.g. sub-tweets)

NSF Project: Beyond the Deficit Model: Gender Schemas, Computing Preferences and I.T. Career Choices

oGenerated extensive list of research on the topic since study proposal began

oTrained post-doctoral students on Zotero and status of current research

oAssisted in the administration and distribution of surveys to Chapel Hill middle school students

oCreated code book (including descriptive statistics) and did all data entry

Teacher’s Assistant Work

oMeet with and provide individual feedback to students on writing assignments

oPerformed video splicing work using Microsoft Movie for Sakai upload purposes

Library Journal:

Reviewer 2011 - present

Review eBooks for publication in Xpress Reviews online and Library Journal in print.

Minnesota State University Moorhead:

Instruction & Information Literacy Librarian 2010 – 2014

Primary point of contact for scheduling and delivering the majority of library and information literacy instruction sessions for the university

Coached and scheduled adjunct librarians for instruction sessions

Developed LibGuides for library instruction and general university needs

Read Aloud Book Award committee member (Academic Years 2012-2013 & 2013-2014)

Student Academic Conference evaluator (2011-2013).

Provided reference services to students, faculty, staff, and community members in-person, via phone, e-mail, and LibraryH3lp chat.

Served as ResearchRight coordinator for Spring 2012.

Sabbatical coverage for distance learning and web design librarian (Fall 2012)

Back-up contact for library ILS issues including service-pack deployment (Spring 2011).

Dragons After Dark at the library co-coordinator

Served as Minnesota State University-Moorhead representative on the MnScu (Minnesota State Colleges and Universities) Technology committee

Courses Taught:

oEECE441 – Children’s Literature : Content and Methods – Fall 2012 – Face-to-face Delivery with D2L (Desire2Learn) Components

Appen Butler Hill:

Search Engine Evaluator/Crowd-Source Engineer 2011 - 2012

Provide feedback to large search engine client companies on appropriate ranking of search results for given queries.

Create search engine queries and feedback for new search technologies (like voice search)

Volt Technical Resources:

Technical Writer 2010

Outsourced technical writer for Microsoft as client

Migrated legacy help content to new software

Updated content for new versions according to the latest research on customer needs

Provided technical support for other contractors as needed

Valley City State University:

Assistant Professor 2008 – 2009

Provided reference services to students, faculty, staff, and community members in-person, via phone, e-mail, and Meebo chat

Courses Taught

oENGL125 – Intro to Professional Writing – Fall 2009 – Online delivery (Blackboard)

oENGL100 – Writing Skills – Spring 2009 – Face-to-face delivery

oLMIS370 – Reference Sources & Services – Fall 2009 – Online delivery (Blackboard)

oLMIS430 – Administration of the School Media Center – Spring -- Online delivery (Blackboard), Summer 2009 – Hybrid delivery

oLMIS445 - Standards for Effective Libraries – Fall 2009 – Online delivery (Blackboard)

oLMIS687 – Administering and Evaluating Program Resources – Summer 2009 – Online delivery (Blackboard)

Managed the Academic Student Support Center (Fall 2009)

Served on the University Policy Committee

Polaris Library Systems:

Site Manager 2007 – 2008

Primary point of contact for sixty library organizations using the Polaris Integrated Library System

Daily troubleshooting for technical issues

Analyzed business requirements and problem areas for libraries to discover possible software solutions

Technologies required daily for success in this role included: Telephony, Microsoft SQL (Administration and Transact-SQL), Excel, and Microsoft Exchange

Onondaga County Justice Center:

Library Intern 2007

Created a cataloging system in Excel using lists and pivot tables for twelve pod libraries that could easily be maintained and utilized by prison inmates with little or no training and no access to the internet.

St. Margaret’s Elementary School:

Teacher Librarian 2006-2007

Provided library instruction and circulation duties for a private elementary school of 250 students

Reading program coordinator.

Microsoft:

Technical Writer 2004-2006

Provided training and mentoring for approximately forty authors and forty tech reviewers for the PartnerSource and CustomerSource KnowledgeBase Web sites as well as support.microsoft.com

Authored web content using Corel’s XMetal with a base understanding of HTML and the Microsoft Manual of Style required

Premier Support Engineer 2003-2004

Provided scheduled and impromptu training and support based on business needs of Premier and Corporate Account Customers.

Assisted in developing curriculum for bi-annual Premier Customer Training

Fargo Public Schools:

Substitute Teacher 1998 – 1999

Taught and/or aided in a variety of classroom settings with students from ages three to seventeen

After-School Program Educator--Washington Elementary School 1998

Began an after-school gaming club for 4th-6th graders

Coordinated the production of the Washington Elementary School yearbook with a staff of 6th graders

Great Plains Software:

Support Engineer 1999-2003

Provided phone and on-site support to information technology and accounting staff on the Great Plains application

Served as a corporate trainer for internal and external needs on the Great Plains application

Served as trainer and reference resource to the ASIAPAC team both remotely and on-site in Manila

Designed the Crystal Report Writer for Dynamics training curriculum and manual

PEER-REVIEWED ARTICLES AND REVIEWS

Dyas-Correia, S., Maneiro, H. L., Boyd, J., Pugh, P., & Cervone, H. F. (2015). “The one-box challenge: Providing a federated search that benefits the research process” revisited. Serials Review, 41(4), 250-256. doi:10.1080/00987913.2015.1095581

Maneiro, H.L. Review of Literacy for All Students: An Instructional Framework for Closing the Gap. Education Review. Retrieved from: http://edrev.info/reviews/rev1186.pdf

POSTERS AND PRESENTATIONS

Maneiro, H.L. (2014, April). Social Media: Marketing and Your Library. Presentation at Circulation and Interlibrary Loan Workday, Edina, MN.

Maneiro, H.L. & M. Mahaffy. (2013, September). LibGuides: Tying Resources Professors Love to Design Students Love. Presentation at SDLA/NDLA/MPLA Tri-Conference, Sioux Falls, SD.

Davidson, H.L. & K. Kerr. (2008, June). Delaware Academy Animal Resources Collection. Poster presented at the 5th Annual Forum on Education, ALA Annual, Anaheim, CA.

REVIEWS AND PRESS

Maneiro, H.L (2016, February 4). E-Originals from Labud and Lee, plus Debuter del Mar Xpress Reviews [Review of the book Imperfect Penelope]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2016/02/books/genre-fiction/romance/e-originals-from-labud-and-lee-plus-debuter-del-mar-xpress-reviews/

Maneiro, H. L. (2015, October 2). E-Originals from Cullen, Drewry, Erickson, and Sorenson Xpress Reviews. [Review of How Forever Feels]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/10/books/genre-fiction/romance/e-originals-from-cullen-drewry-erickson-and-sorenson-xpress-reviews/

Maneiro, H.L (2015, August 21). E-Originals from Arend, Baxter, North, Sorenson, & Witt Xpress Reviews [Review of In the Fast Lane]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/08/books/genre-fiction/romance/e-originals-from-arend-baxter-north-sorenson-witt-xpress-reviews/

Maneiro, H.L. (2015, July 31). E-Originals from Aicher, Drewry, Kennedy, Krulewitch, & Silver, plus a Debut Xpress Reviews [Review of Accidentally in Love]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/07/books/genre-fiction/romance/e-originals-from-aicher-drewry-kennedy-krulewitch-silver-plus-a-debut-xpress-reviews/

Maneiro, H.L. (2015, April 16). E-Originals from Boyett-Compo, Burke, and Debut Author Calvin Xpress Reviews [Review of From Scratch]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/04/books/genre-fiction/romance/e-originals-from-boyett-compo-burke-and-debut-author-calvin-xpress-reviews/

Maneiro, H.L. (2015, April 16). E-Originals from Boyett-Compo, Burke, and Debut Author Calvin Xpress Reviews [Review of A Dangerous Leap]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/04/books/genre-fiction/romance/e-originals-from-boyett-compo-burke-and-debut-author-calvin-xpress-reviews/

Maneiro, H.L. (2015, March 26). E-Originals from Baxter and Gary, plus a “Dangerous” Debut Xpress Reviews [Review of Bad for Me]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/03/books/genre-fiction/romance/e-originals-from-baxter-and-gary-plus-a-dangerous-debut-xpress-reviews/

Maneiro, H.L. (2015, February 6). E-Original Romances from Arend, Cole, Hughes, and Debut Novelist Platt Xpress Reviews [Review of Tempting the Pirate]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/02/books/genre-fiction/romance/e-original-romances-from-arend-cole-hughes-and-debut-novelist-platt-xpress-reviews/

Maneiro, H.L. (2015, January 15). E-Originals from Danes, Davis, Lauren,

Rand, Rosemoor, & Stewart Xpress Reviews [Review of Storm Clouds ]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2015/01/books/genre-fiction/romance/e-originals-from-danes-davis-rand-rosemoor-stewart-xpress-reviews/

Maneiro, H.L. (2014, September 8). E-Originals from Reid, Rhodes, Saare, & Schmidt, plus a Solid Debut Xpress Reviews [Review of The Irresistible Miss Pippiwell. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/09/books/genre-fiction/romance/e-originals-from-reid-rhodes-saare-schmidt-plus-a-solid-debut-xpress-reviews/

Maneiro, H.L. (2014, September 5). E-Originals from MacMeans, Matthews, Ryan, & Thomas, plus a Debut Xpress Reviews [Review of The Whisky Laird’s Bed]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/09/books/genre-fiction/romance/e-originals-from-macmeans-matthews-ryan-thomas-plus-a-debut-xpress-reviews/

Maneiro, H. L. (2014). Review of The Whisky Laird's Bed. Library Journal, 139(17), 74.

Maneiro, H.L. (2014, August 21). E-Originals from Davis, Hunter, Kline, Robinson, & Shanley Xpress Reviews [Review of The Reluctant Governess]. Library Journal. Retrieved from:

http://reviews.libraryjournal.com/2014/08/books/e-originals-from-davis-hunter-kline-robinson-shanley-xpress-reviews/

Maneiro, H.L. (2014, June 13). Tons of Fiction: Burrowes, Campion, Clark, Harkaway, Mackin, Miller, Verdon, & Vollmann Xpress Reviews [Review of The Longest Night]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/06/books/fiction/tons-of-fiction-burrowes-campion-clark-harkaway-mackin-miller-verdon-vollmann-xpress-reviews/

Maneiro, H.L. (2014, April 24). E-Originals from Adams, Allen, Hiestand, Maher, Navarro, Rosetti, & Walker Xpress Reviews [Review of Tangled Thing Called Love. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/04/books/genre-fiction/romance/e-originals-from-adams-allen-hiestand-maher-navarro-rosetti-walker-xpress-reviews/

Maneiro, H.L. (2014, April 10). A Fictional Account of Anna Freud & Trotsky’s Assassin & Kramer’s First Contemporary Xpress Reviews [Review of Sweet Talk Me. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/04/books/fiction/a-fictional-account-of-anna-freud-trotskys-assassin-kramers-first-contemporary-xpress-reviews/

Maneiro, H.L. (2014, March 27). Xpress Reviews: E-Originals First Look at New Books [Review of Just One Night]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-28-2014/

Maneiro, H.L. (2014, January 16). Xpress Reviews: E-Originals First Look at New Books [Review of The Temptation of Laura]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-17-2014/

Maneiro, H.L. (2014, January 2). Xpress Reviews: E-Originals First Look at New Books [Review of Wild Hearts]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2014/01/books/graphic-novels/xpress-reviews-e-originals-first-look-at-new-books-january-3-2014/

Maneiro, H. L. (2014). Review of Wild Hearts. Library Journal, 139(3), 82.

Maneiro, H.L. (2013, December 13). Xpress Reviews: E-Originals First Look at New Books, December 13, 2013 [Review of Switched]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-13-2013/december-13-2013/

Maneiro, Heather Lisa. (2013, October 25). Ebooks and Writers: The New Frontier A Q&A with Jennifer Seasons & Jennifer Ryan. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/in-the-bookroom/authors/ebooks-and-writers-the-new-frontier-a-qa-with-jennifer-seasons-jennifer-ryan/

Maneiro, H.L. (2013, October 24). Xpress Reviews: E-Orignals First Look at New Books, October 25, 2013 [Review of Chasing Morgan]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/romance/xpress-reviews-e-orignals-first-look-at-new-books-october-25-2013/

Maneiro, H.L. (2013, October 10). Xpress Reviews: E-Originals First Look at New Books, October 11, 2013 [Review of (Never) Again]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-october-11-2013/

Maneiro, H.L. (2013, October 4). Xpress Reviews: E-Originals First Look at New Books, October 4, 2013 [Review of Fighting for You]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/10/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-october-4-2013/

Maneiro, H.L. (2013, September 27). Xpress Reviews: E-Originals First Look at New Books, September 27, 2013 [Review of Throwing Heat]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/09/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-september-27-2013/

Maneiro, H.L. (2013, August 9). Xpress Reviews: E-Originals First Look at New Books, August 9, 2013 [Review of Midsummer Magick]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/08/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-august-9-2013/

Maneiro, H.L. (2013, July 18). Xpress Reviews: E-Originals First Look at New Books, July 19, 2013 [Review of Playing the Field. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-19-2013/fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-19-2013/

Maneiro, H.L. (2013, July 11). Xpress Reviews: E-Originals First Look at New Books, July 12, 2013 [Review of How to Marry a Highlander]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-12-2013/

Maneiro, H.L. (2013, May 2). Xpress Reviews: E-Originals First Look at New Books, May 3, 2013 [Review of Down by Contact]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/05/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-may-3-2013/

Maneiro, H.L. (2013, April 26). Xpress Reviews: E-Originals First Look at New Books, April 26, 2013 [Review of A Fine Romance]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/04/books/genre-fiction/xpress-reviews-e-originals-first-look-at-new-books-april-26-2013/

Maneiro, H.L. (2013, March 29). Xpress Reviews: E-Originals First Look at New Books, March 29, 2013 [Review of Tactical Strike]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-29-2013/

Maneiro, H.L. (2013, March 22). Xpress Reviews: E-Originals First Look at New Books, March 22, 2013 [Review of Hero of My Heart]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-22-2013/

Maneiro, H.L. (2013, February 22). Xpress Reviews: E-Originals First Look at New Books, February 22, 2013 [Review of Hotter than Texas]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/02/books/genre-fiction/mystery/xpress-reviews-e-originals-first-look-at-new-books-february-22-2013/

Maneiro, H.L. (2013, January 18). Xpress Reviews: E-Originals First Look at New Books, January 18, 2013 [Review of Jar of Dreams]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2013/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-18-2013/

Maneiro, H.L. (2012, December 21). Xpress Reviews: E-Originals First Look at New Books, December 21, 2012 [Review of All for You]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-21-2012/

Maneiro, H.L. (2012, November 30). Xpress Reviews: E-Originals First Look at New Books [Review of Ten Reasons Not to Date a Cop]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/11/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-november-30-2012/

Maneiro, H.L. (2012). Review of Sea Change. Library Journal 137(9), 76.

Maneiro, H.L. (2012, October 5). Xpress Reviews: E-Originals First Look at New Books [Review of Yesterday’s Heroes]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/10/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-october-5-2012/

Maneiro, H.L. (2012, July 20). Xpress Reviews: E-Originals First Look at New Books [Review of Sexual Shift]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/07/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-july-20-2012/

Maneiro, H.L. (2012, June 15). Xpress Reviews: E-Originals First Look at New Books [Review of The Pirate’s Lady]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/06/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-june-15-2012/ - _

Maneiro, H.L. (2012, March 2). Xpress Reviews: E-Originals First Look at New Books [Review of Gentlemen Prefer Nerds]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/03/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-march-2-2012/

Maneiro, H.L. (2012, January 27). Xpress Reviews: E-Originals First Look at New Books [Review of Confessions of a Slightly Neurotic Hitwoman]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2012/01/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-january-27-2012/

Maneiro, H.L. (2011, December 23). Xpress Reviews: E-Originals First Look at New Books [Review of Headstrong]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2011/12/books/genre-fiction/romance/xpress-reviews-e-originals-first-look-at-new-books-december-23-2011/

Maneiro, H.L. (2011, September 16). Xpress Reviews [Review of Mistress’s Master]. Library Journal. Retrieved from: http://reviews.libraryjournal.com/2011/09/books/xpress-reviews-for-september-16-2011/

PROFESSIONAL SERVICE

Odyssey of the Mind

oJudge--ND Regional and State Meets (2000-2006)

Destination Imagination

oAppraiser ND State Tournament (2012-2014)

ALSC (Association for Library Service to Children)

oScholarships Committee: Melcher and Bound to Stay Bound (2013-2015)

LIRT (Library Instruction Roundtable)

oMembership Committee member (2012-2016)

NDLA (North Dakota Library Association)

oChair of the Academic and Special Libraries Section (2012-2013)

Valley City State University

oUniversity Policy Committee (2008-2009)

Minnesota State University Moorhead

oMnSCU (Minnesota State College and University) Technology Committee (2011-2014)



Contact this candidate