SANDRA JEAN ALBERT

**** * **** **** **** APT. **-202, FEDERAL WAY, WA 98003

(p) 253-***-**** (e) acw3p8@r.postjobfree.com

SKILLS AND ABILITIES

Accurate, well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.

Extensive experience in servicing customers, both in-person and by telephone, in the medical, communications, and retail grocery industries. An independent self-starter.

Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.

Extensive experience with Epic EMR system. Extensive knowledge and consistent application of HIPAA regulations.

Professional development in Customer Service, Microsoft Word, Office Machines and Procedures, and Multiple-Line Telephone systems.

CUSTOMER RELATIONS

Handled 50-250 customer service calls per day, answering questions regarding ordering schedules, equipment, special deliveries and difficulties in transmitting orders.

Handled 3,000 custom orders weekly from clients, process and manage accounts; keep in touch with assigned customers to assist with status updates on their accounts.

Maintained a professional and patient demeanor when responding to customer inquiries; excellent problem solving.

Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic services

Provide check-in services, register new patients and collect co-pays as needed.

DATA PROCESSING

Prepared $300,000-$1,000,000 (daily) bank and credit card transactions for banking deposit.

Processed, monitored and tracked over 500 incoming orders weekly.

Maintained and updated a 1,000,000+-item inventory order system.

Indexed hospital material database of over 25,000 inventory items.

Facilitate patient management at registration, including referrals and follow up appointments.

SYSTEMS AND PROCEDURES

Coordinated the distribution of promotional materials to 350 independent stores.

Supplied 350 corporate customers with order entry equipment.

Categorized and organized 10,000+ sales invoices weekly.

Scan and distribute patient correspondence into patient accounts and inquiry teams.

PROFESSIONAL EXPERIENCE

Patient Service Coordinator II, Swedish Medical Center, Seattle, WA September 2014 – June 2015

Document Specialist, Swedish Medical Center, Seattle, WA February 2011 – August 2014

Mail Clerk, Associated Grocers, Inc., Tukwila, WA September 2003-Oct. 2010

EOS Rep I, Associated Grocers, Inc., Tukwila, WA March 2003-August 2003

Data Entry Operator II, Associated Grocers, Inc., Tukwila, WA June 2001-March 2003

Donor Funds Processor II, World Vision, Federal Way, WA June 1995-October 2000

Data Entry Clerk, Swedish Medical Center, Seattle, WA June 1987-August 1994

EDUCATION

Associate of Arts, Business, Highline Community College, Des Moines, WA

Paralegal Certificate, Des Moines, WA

Certified Nursing Assistant

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