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Customer Service Representative

Houston, Texas, United States
October 17, 2016

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Fernando Ochoa Jr.

***** ***** ***** *****

Houston, TX 77084

Phone: 361-***-**** Email:


Sam Houston State University

Enrollment: 08/29/2012 to 05/07/2016

Bachelor of Business Administration in General Business Minor in Accounting

Graduation: May 7, 2016

Work Experience

PFS Group

Phone: 713-***-****

Employment Start: 08/08/16

AR Customer Service Representative

Job Responsibilities:

Process payments, post transactions to hospital patients’ accounts and ledger

Make outbound/take inbound calls to/from patients

Communicate billing and negotiate solutions to patients to resolve current and outstanding balances in compliance with HIPAA regulations

Input billing and collection information from communications to Columbia Ultimate

Immediate Supervisor: Persephone Crear

Target Stores

Phone: 936-***-****

Employment Start 04/21/2014 End: 08/17/2014

Team Member (cross-trained)

Job Responsibilities:

Front End: Cashier and Cart Attendant

oGreeted customers at checkout with friendly and caring customer service

oPromoted Target RedCard credit/debit card services to customers

oSupplied store entrance with shopping carts for customers and cleared parking lot before the end of business

Logistics: Backroom and Stocker

oRe-stocked the store of items either misplaced or returned to guest services to their appropriate shelves using handheld PDA. Returned items to backroom that overstocked the shelves

Immediate Supervisor: LaCoshia Williams

Reason for leaving: I resigned my position because summer band rehearsals were starting for the Bearkat Marching Band and I was about to begin a 16 hour semester course load.

College Involvement and Leadership

Tau Beta Sigma-Alpha Omicron chapter

National Honorary Music Fraternity (2012-present)

President (2015-present)

Manage officers and committees through a system of checks and balances

Assist Vice President of Membership with recruitment activities and strategies

Liaison between chapter members and District and National Tau Beta Sigma personnel

Sign on checks for purchases and deposit money

Treasurer (2013-2015)

Handle cash in a cash box and balanced the money collected after fundraisers

Sign checks for purchases and deposit money to our local bank

Create semester budgets, ledgers, and income statements for the chapter on Excel and Word

Reconcile and audit monthly bank statements to personal records and maintain records


2015 Most Outstanding Large Chapter Award at 2015 Southwest District Convention

oAwarded for rebuilding another chapter and improving the chapter financially

2016 recipient of the Baton Award

oNationally recognized award given to members who have shown outstanding achievements in leadership and teamwork at the chapter, district, and national levels of Tau Beta Sigma.

Bearkat Marching Band

Marching band for Sam Houston State University (2012-present)

Performed at halftime and during football games

Performed in exhibition at high school marching band competitions

Organized the SHSU Marching Band Contest, a high school marching band competition held annually

SHSU Academic Community Engagement initiative (ACE)

On-campus community service project (2015-present)

Group project in Technical Writing course

Collaborated with iFixit to create repair guides for everyday electronics users.


Strong organizational and time management skills

Month-end Bookkeeping, and general ledger accounting

Proficiency in Microsoft Office programs such as Word, Excel, and PowerPoint

Proficiency in Columbia Ultimate Business System, accounts receivable management.

Knowledgeable of HIPAA regulations

Working knowledge in SAP software and Microsoft Access gained in college coursework

Experience with cash handling and processing payments.

Strong written and oral communications skills

Ability to operate office equipment such as printer, copier, scanner, cash register, and telephone.

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