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Customer Service Medical

Location:
Milwaukee, Wisconsin, United States
Salary:
9.00/hour
Posted:
October 17, 2016

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Terry L Schuh

**** * **** **, *********, WI *****

414-***-****

BOSTON STORE CLEARANCE CENTER

**** * **** **

GREENFIELD, WI

STORE ASSOCIATE

*/**/****-*******

I greet customers entering the store and explain our coupon offer for the week. I ring up orders, collect payment, give correct change and the receipt. I thank customers for shopping with us and invite them to come again. I return unwanted clothing, etc to the proper location. I direct customers to their area of interest. I place new stock in the proper area, ensuring that they contain the correct price tag. I keep my area neat and clean. I help other cashiers bag their orders.

WHEATON FRANCISCAN – FRANKLIN

10101 S 27TH ST

FRANKLIN, WI

Hospital Housekeeper III

4/18/2016-8/26/2016

I was trained in every area, including administrative, patient and surgical areas. I cleaned and disinfected patient rooms (including beds, floors, walls, chairs, medical equipment, rest rooms). Promoted to clean MOSH operating rooms. Cleaned/disinfected all equipment in each operating room. Mopped floors. Removed trash, recycling, biohazard materials and linen to proper areas. Recorded cleaning of operating rooms. Washed walls weekly. Restocked housekeeping closet as needed.

ZABLOCKI DEPT OF VETERANS AFFAIRS

5000 W NATIONAL AVE

MILWAUKEE, WI 53221

Sterile Processing and Distribution

7/2/1974 – 9/23/1999

As a Certified Medical Supply Tech: retrieved soiled/used equipment, supplies and instruments from the wards and clinics. Prepared sets according to inventory sheets. Sterilized instrument sets, linen packs and other items. Put away items on shelves. Washed and decontaminated reusable items. Delivered supplies to wards, clinics and OR. Cleaned work area regularly. I was promoted to a higher grade during my tenure.

As Evening Supervisory Medical Supply Technician: All of the above, plus inventoried, ordered and replenished medical and surgical supplies. Prepared employee schedule and assignment sheets.

Certified employee timecards in absence of chief. Learned to prepare surgical instrument sets.

Was in charge of running and recording biological tests on the sterilizers and reporting same to monthly Infection Control meeting members. Helped update SPD Standard Operating Procedure binder.

Took refresher courses in Infection Control and Medical Terminology annually. Trained new employees.

Led in-service training for SPD employees and Dental Clinic techs. Acted as liaison between SPD and the Dental Clinic Chief Dentist. Ensured that all work was complete and ready to deliver to wards/clinics/OR the following morning.

During this time, I received a “Wood Winner” award for staying 3 hours late to prepare and sterilize a 4 part heart instrument set that had been used in an emergent case during the evening and was needed for a scheduled case the following morning

I also received multiple “Superior Performance” awards for going above and beyond the scope of my

Duties

ZABLOCKI DEPT OF VETERANS AFFAIRS

Housekeeping Aide

9/26/1999 - 9/2003

I was trained in every area except the kitchen/cafeteria. I cleaned sinks, toilets, floors, beds, inside windows, did dusting, cleaned carpets and furniture. I worked overtime on the floor care crews, stripping and waxing floors. I was the only female that drove the riding floor scrubbers, being careful to place “Wet Floor” signs in my wake and ensuring that I was not letting out too much water. I kept my hopper room stocked and clean on a daily basis. I helped train new employees, paying special attention to infection control and the avoidance of cross contamination. I took it upon myself to learn how to clean and remake beds between inpatients, a task that the other ward housekeepers would make incoming inpatients wait for a member of the Bedwashing Team to come to the ward. The nurses appreciated this added attention.

I received a “Superior Performance” award for going above the scope of my duties, regularly helping other housekeepers clean their areas before inspections.

When I started working in Housekeeping, I was placed on a floor where there hadn’t been a regular housekeeping for quite a while. As a results-oriented worker, I took delight in cleaning everything plus buffing the tile floors, washing walls, etc. The office workers and nurses actually called my supervisor and thanked him for placing me there.

ZABLOCKI DEPT OF VETERANS AFFAIRS

Sterile Processing and Distribution

Surgical Case Cart and Instrumentation Tech

9/2003 – 3/2009

Used my knowledge of medical terminology and anatomy and the daily surgical schedule to determine which case carts needed to be stocked for the cases the following day (or emergent cases the same day).

Inventoried and restocked surgical sets, instruments and instrument packs. Put away surgical instruments that had been sterilized in SPD. Received loaner instrument sets from vendors, inspecting them for cleanliness and completeness. Prepared instrument sets according to inventory sheets. Typed inventory sheets for new sets. Kept work areas clean and disinfected at all times.

This was a very stressful job and required great concentration and the ability to prioritize tasks and change directions at any time as required by OR personnel.

ZABLOCKI DEPT OF VETERANS AFFAIRS

Patient Services Assistant

3/2009 – 8/2011

Enrolled veterans into the VA healthcare system. Used their service information and financial data to determine their eligibility for care. Answered phone calls and assisted the caller personally or directed them to the proper employee. Assisted the AOD (Administrative Officer of the Day) with various tasks if they were busy. Greeted visitors and veterans and directed them to the requested area. Checked veterans into the Emergency Room. Prepared paperwork for veterans being admitted into inpatient care and explained the admission process to them. Admitted veterans into inpatient care.

There was a lot of downtime in this position, so I took it upon myself to request more responsibilities. I regularly prepared patient bills for mailing and learned to scan filing into the patients’ charts.

I took VA-offered classes in Customer Service, Dealing with Difficult People and Effective Oral Communications.

ZABLOCKI DEPT OF VETERANS

Medical Services Assistant

8/2011 – present. Eligible for retirement

On wards - I admit, discharge and transfer patients. I greet patients and visitors, directing them to the proper area/room. I page doctors and various services. I answer the patient paging system and direct their requests to the corresponding nurse/CNA. I ready patient filing for scanning into their charts. I order meals for the inpatients, paying strict attention to dietary needs. I order linen deliveries and pickups. I helped the third shift nurses type their schedules. I helped our work leaders do patient movements (checking each admission, transfer or discharge for correctness). I replenish office supplies as needed.

I received a “Superior Performance” award ($800) last year for going above and beyond the scope of my duties.

In the ER – I update the patient board to reflect their chief complaint, name, medical personnel and disposition. I regularly page doctors and services. I order meal trays for the patients, paying strict attention to dietary needs. I retrieve ice water or warm blankets for the patients with the permission of their medical team. I call the Nurse Supervisor to determine the proper ward for patients being admitted, and call that information over to Enrollments and Eligibility. I ready their paperwork for scanning. I send faxes to outside hospitals and clinics to retrieve patient information. I call the VA Police Department when patients are putting themselves or ER personnel in danger. I help the medical techs clean rooms after patients are discharged/admitted when they are busy. I greet visitors and direct them to the correct room.

This is a highly stressful job and there is a great need for prioritizing skills.

Part-time positions

TACO BELL

76TH AND OKLAHOMA, MILWAUKEE

Clerk 6/1977-1/1979

Greeting customers. Taking and filling food/drink orders. Preparing and packaging food items on the front line. Replenishing foods items as they ran out. Cutting vegetables and cooking meat and beans from scratch. Cleaning and disinfecting the kitchen. Cleaning the front line, counter, lobby and restrooms.

MEDICAL/SURGICAL CLINIC

24TH AND LINCOLN, MILWAUKEE

6/1978 – 1/1979

Industrial Billing

Prepared bills for industries sending their employees for pre-employment physicals or injuries. Sent to mail center for distribution.

Learned to check in and out patients sent for industrial physicals or who were injured at work

McDONALD’S

BLUEMOUND AND BROOKFIELD ROADS, BROOKFIELD

1/1994 – 6/1994 (this was meant only to pay cost overruns on our newly built home)

FRONT LINE CLERK

Greeting customers. Took and filled food/drink orders, restocked front line, helped drive-thru employee fill orders, cleaned counters, lobby and restrooms. Made ice cream/coffee/shakes and “dropped” fries and chicken nuggets. I received a raise after 3 months. I left when school let out for the summer.

HOME INSTEAD SENIOR CARE

51ST AND RYAN ROAD, FRANKLIN

HOME CAREGIVER

8/11/10 – 8/11/11

Helped elderly women (many suffering from varying degrees of dementia) stay in their homes by assisting with cooking, cleaning, toileting, bathing, shopping, cooking, laundering/ironing, paying bills, reading the paper, etc. This position required a great deal of patience and compassion. I took great pleasure in serving these women, each with their own unique life story to share. I left only because I took a position that offered plenty of overtime opportunities.

I retired from the VAMC on 2/28/15 with a total of 38 years of service. I am seeking either a full-time or .8 position. I am available to work days or evenings.

I am friendly, outgoing, energetic, and I simply love to serve others. I have a strong work ethic, and I enjoy inspiring my co-workers to act as if they have a vested interested in the success of the company for which they work

Qu

Terry Schuh



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