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Customer Service Sales

October 17, 2016

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P/O Box ***


March **, ****

Project Concern International (PCI)

Dear Sir


With reference to the advert that appeared in The Nation of March 19, 2016 I write to apply for the above mentioned post.

I am a Malawian lady aged 30 years with a Diploma 1 in Business Management ABE. I have been employed in the Administration field for 4 years and Facilitator for 1 year my job involved receiving incoming messages and posting it to the right personnel, procurement, conduct trainings for Village Risk Management Committee/ Food Management Committees on their roles and responsibilities, writing reports, announce entitlements and donors of the Food and cash transfers to the beneficiaries before commencement of the respective modalities, printing, photocopying, scanning, receiving money and reconciling it. Currently I am working with Plan International on the WFP project as an Administration and Logistics Officer and Facilitator at Mzimba south WFP office my job is coordinating procurements, developing and maintaining a fixed asset register, comprehensively managing all liquidations, verify and validate beneficiary list and ensure that there is full involvement of the Village Risk Management Committee during selection of beneficiaries, maintaining proper and clear records and preparing and sharing statutory plans and reports. With the wide experience and exposure I think I am the right candidate for this post.

Find attached my curriculum vitae for details.

Looking forward to be called for an interview.

Yours Faithfully

Annie Nyondo Lidamlendo.


DATE OF BIRTH : 18th July 1985

SEX : Female



QUALIFICATIONS : Diploma 1 in Business Management

Language : English and Chichewa


Post Office Box 827


Cell: 088*-***-*** / 099*-***-***

E-mail: or


Annie Nyondo Lidamlendo is a highly experienced person in the field of administration, operations, sales and marketing, management development and organization who has worked in these areas from 2007 to 2015. She has direct and hands on all areas relating to operations and administrative issues and she also have good interpersonal skills and communication. She has direct experience working with Small Medium Enterprises in assisting them in marketing their products, designing their brochures, business cards and adverts. She also has ability to adapt new ideas and easy to learn to achieve set goals and greater output, able to work with minimum supervision, she is also able to handle challenging assignments using acceptable procedures within the organization and she is able to work and prepare reports within organizational or institutional deadlines.


1. Professional Qualification

a)Certificate in Business Administration ABE-UK

Introduction to Business

Introduction to Accounting

Introduction to Business Communication

Introduction to Quantitative Methods

b)Diploma 1 in Business Management ABE-UK

Economics Principles and their Applications to Business


Quantitative Methods

Organisational Behaviour

c)Diploma 2 in Business Management ABE-UK

To be completed in the following subjects:

Human Resource Management

Marketing Policy, Planning and Communication

Managerial Accounting

Principles of Business Law

Management in Action


Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Microsoft Access

Microsoft Outlook


Qualifications Awarded : The Malawi School Certificate of


Grade (Class) : (MSCE) Passed with 1 credit and a


Secondary School : Chimaliro PVT Secondary School

Awarding Body : The Malawi Examination Board

Year : 2002


To manage an organization/institution through the continuance search of ideas that will transform the organizational processes to attain set objectives and maximize shareholder value with the least of the resources available.


-Playing Netball.

-Reading and Learning from many Biblical literatures to broaden my understanding of the many attributes of God.

-Listening to Church Choirs and sermons.

-Reading the Bible and learning the word of God in a comprehensive manner.


Current Employer: Plan International Malawi

P/o Box 20662 Mzuzu Tel: 099*******

Plan International Inc. is one of the leading international NGOs implementing child centered community development programs in 70 countries around the world of which 20 are National Offices. Its vision is of a world in which all children realize their full potential in societies that respect people’s rights and dignity. Plan has been working in Malawi since 1994 in Mulanje, Lilongwe, Kasungu, Mzimba districts and later scaled out to other additional 13 districts including Karonga and Chitipa.

Duration : February 2016 to date

Position Held : Food distribution and Cash Transfer


Salary Gross : MK540,000

Summary of Duties and Responsibilities

-To facilitate the selection and revamping of the Village Risk Management Committees (VRMC)/ Food Management Committees and ensure that the committees comprise of at least 50% women.

-To conduct trainings for VRMC/ Food Management Committees on their roles and responsibilities.

-To verify and validate beneficiary list and ensure that there is full involvement of the VRMC during selection of beneficiaries.

-To facilitate beneficiary registration and ensure that all documentation pertaining beneficiary registration are updated periodically to include relevant and significant information.

-To ensure that Master Beneficiary List with gender specification and other relevant documents/forms are available before commencement of any food distribution and cash transfers.

-Based on the distribution plan, to inform the VRMC and Food Management Committees on the quantities expected for the allocation; ration/cash equivalent and the expected date of arrival of the food and Cash transfers.

-To announce entitlements and donors of the Food and cash transfers to the beneficiaries before commencement of the respective modalities.

-To conduct dialogue sessions with beneficiaries on different thematic areas to enhance their knowledge and skills.

-To ensure physical count of commodities before and after every distibution and facilitate reconciliation after every cash transfers with the FSP.

-To facilitate proper FDP set up and distribution process in collaboration with the respective Food Management Committees and ensure that proper procedures are followed at all times.

-To provide a report to the District Coordinator after each distribution using the recommended templates.

-To perform any other duties that may be assigned to you by the District Coordinator from time to time.

Duration : November 2015 to February 2016

Position Held : Administration and logistics Officer

Salary Gross : MK311,000

Summary of Duties and Responsibilities

-Coordinating procurements of goods and services with Mzuzu Program area to facilitate quick turnaround in procurement.

-Developing and maintaining a fixed asset register and ensure that Plan assets are safe at all times.

-Comprehensively managing all liquidations (fuel and cash advance) by following Plan procedures.

-Maintaining proper and clear records for all Administration and logistics transactions.

-Preparing ad sharing of statutory plans and reports on time and with quality.

-Promoting and abiding by plan policies and procedures including but not limited to: Gender equality, mainstreaming, Child Protection Policy, Code of Conduct, Anti-Fraud Policy.

-Supervising 3 Drivers, messenger and managing of vehicles.

-Assisting preparations of Workshops manuals meetings and seminars.

-Keeping and managing the petty cash float and cash in advance for allowances and fuel cards.

-In the absence of District Coordinator liaising with the M&E or other officers to avoid delay with inquiries and correspondence.

-Sorting the mail going to the District Coordinator.

-Reprography – photocopying, scanning, printing e.t.c.

-E-mailing and Internet services.

-Any other work as may be assigned by the finance and administration manager and District Coordinator.

Previous appointment : Nation Publications Ltd

Private Bag 93 Mzuzu. Tell: 01 312 194

Nation Publications is a media that seeks to create value for stakeholders within and without through provision and dissemination of information and creation of a platform for free expression of opinion, critical debate and development leading to nation building.

Worked with Nation Publications Limited (NPL) as Customer Service Executive in the department of sales and Sales and Subscription agent in the department of Circulation, and I was reporting to the Head of Sales Department & Bureau and Head of Circulation.

Duration : April 2007 to July 2012 (5 Years)

Position Held : Customer Service Executive

Salary Gross : MK89,000

Summary of Duties and Responsibilities

To effectively solicit, book and market NPL services to meet targets and deadlines

-To solicit advertising, designing and printing works

-To book advertising, designing and printing

-To market NPL Services

Daily Responsibilities

-To work according to mentoring sessions.

-To discuss and collect various accurate developmental performance structures for organizational growth.

-To call and visit clients.

-To furnish Customer Service Supervisor with correct and accurate information as per set deadlines.

-To collect upfront payment for adverts or obtain credit certification from accounts.

-To ensure that all colour guides have full sets of films.

-To collect data on various competitors.

-To receive incoming messages and post, and ensuring it is received and responded to efficiently

-To collect data from clients on NPL.

-To carry out planned client visitations and courtesy calls.

-To advise clients about NPL capabilities and products.

-To find customers to subscribe so that they can be receiving newspaper on a monthly basis.

Monthly responsibilities

-To produce and use monthly sales planner.

-To follow supplement calendars.

Other responsibilities

-To help in Debt collection

-To produce sales performance report


District Risk Manager and Livelihood Coordinator

Kenneth Somanje

Plan International Malawi

P/O Box 20662


Cell: 099*******

Programme Area Accountant

Happy Mkolongo

Plan International Malawi

P/O Box 20662


Cell: 088******* / 099*******


Head of Sales and Bureau

MacDonald Kadewa

Nation Publications Limited

Private Bag A419


Cell: 088-*-***-***

The Circulation Manager

Annex Chigona

Nation Publications Limited

P/O Box 30408

Blantyre 3

Cell: 099-*-***-***

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