Mr. Korey Smith

**** *.*. *** ****** • Bentonville, AR 72712 • 479-***-****

Objective

To apply my experience with numerous computer software packages and other computer-related knowledge and skills to a position that can take advantage of my skills and add to the company’s overall performance.

Education

AAS in Office Systems Support, May 2001

Northwest Arkansas Community College Bentonville, Arkansas

Computer Programs

Corel WordPerfect Lotus 123 PageMaker 5.0 Dreamweaver MX

Microsoft Word Microsoft Access QuickBooks Pro 2000 Remedy

Related Course Work

Introduction to Computer Information Database Management Desktop Publishing

Word Processing I & II Spreadsheet Analyses Computerized Accounting

HTML Programming Business Communications

Web Design II Operating Systems

Capable of typing 45 words per minute • Ten-Key: 200 Keys per Minute

Employment

Tech II – Walmart Field Support February 12, 2007 July 12, 2016

Walmart Stores, Inc. Bentonville, AR

Started out as a Tech I on the FS-Pharmacy:

Took calls from Pharmacies, troubleshooting both hardware and software issues.

At the time, we were responsible for troubleshooting all hardware and software issues, including printers, in addition to PCs, monitors, etc. and dispatch service or get a ticket over to the appropriate support team if we couldn't get the equipment/software running for the end-user.

oWhile on FS-Pharmacy, I got promoted from Tech I to Tech 2.

Eventually transitioned over to a new Team, FS-Functional Services, which Focused on:

Routing of calls between teams and support vendors (mis-routes)

Helped as “backup support” to the FS Print Services Team, which included assisting with “hung print queues” and also printer service requests and also status of service requests (such as Technician and Parts ETAs.)

From there, I went to FS-Print Services until print services was disbanded due to the contract for printers was assigned to NCR, so I went back to FS-Pharmacy, which is where I was when I left Walmart. While on FS-Pharmacy, I helped to support the pharmacies at Walmart's and Sam's Clubs with Hardware and Software issues that they were having.

Administrative Clerk March 1, 2004 February 9, 2007

Choice Medical Billing & Supply, Inc. Rogers, Arkansas

Entered referrals as they came in

Maintained the company’s website

Answered the phone

Counter Sales June 23, 2003 September 2, 2003

Rogers Iron & Metal Corp. Rogers, Arkansas

Paid people for the scrap metal they brought in

Weighed vehicles as they came through

Answered the phone

Sold metal to people who came in

I also took orders over the phone as well as giving price quotes over the phone.

Item Verification Worker June 12-13, 2003

Kelly Services and Delta Enterprise Corporation Bentonville, Arkansas

This was a temporary position where I worked at Delta Enterprise Corporation and involved calling Wal-Mart stores to verify that they had the vendor’s item displayed correctly in the store.

Delivery/In-store Worker July 2002

SmithCo Office Supply Co. Rogers, Arkansas

Checked in received inventory at the beginning of each work day

Packaged and prepared items for delivery and then delivered the office supplies to area businesses located in Northwest Arkansas

Worked in the store and did such tasks as:

oTotaling out the cash register

oKeeping track of inventory

oAnswering the phone

oEmptying trash

Custodian November 25, 1991 – December 29, 1995

CEI Engineering, Inc. Bentonville, Arkansas

Worked part-time during the school year and was responsible for maintenance and clean-up work

Worked full-time during the first several summers and was responsible for filing and taking inventory of files

In working with files, I also obtained experience in using the database program Q&A

I also occasionally worked in the print room running blueprints

References: Provided Upon Request

Contact this candidate