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Manager Customer Service

Location:
Houston, Texas, United States
Posted:
October 17, 2016

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JAHAIRA NATALY PADILLA

**** ********* ** ******* ** 77040 (832) *** ****

acw3mo@r.postjobfree.com

PROFESSIONAL PROFILE

Professional Profile: Bi-Lingual. Possess excellent administrative skills and recognized for quality of leadership. Personable, organized and client focused professional with expertise in the Multi-Family industries. Executes multiple projects with ease and thrives in fast paced demanding environments. Possess exceptional customer service and follow-up skills.

PROFESSIONAL EMPLOYMENT HISTORY

March 21 2016 Concord Battery Houston TX 77092

To October 2016 Accountant

QuickBooks.

Complete daily service requests and follow up.

Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.

Process Applications and renewals

Shopped competitive properties

Qualify, determine needs and preferences, professionally present Complete all invoices and PM reports

Meet and exceed monthly goals with a great closing ratio.

Maintain accurate client records in accordance with Company policy. Update daily reports concerning Notice of invoices unpaid, activity reports, etc. on a daily basis.

Complete community incident reports required by company policy.

Assisted the Manager and Assistant manager in sending invoices, emails and making the calls

Accept payments and complete deposits.

Maintains accurate customer’s records.

Organize and file all applicable reports, paperwork and invoices.

Be aware of the company’s goals relative to customer satisfaction and customer retention.

Attended monthly safety meetings.

June 30 2011 GC Services Houston TX, 77092

to April 2015 Representative Accountant

Complete daily service requests and follow up.

Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.

Qualify, determine needs and preferences, professionally present

Meet and exceed monthly goals with a great closing ratio.

Maintain accurate client records in accordance with Company policy. Update daily reports concerning Notice of accounts unpaid, activity reports, etc. on a daily basis.

Complete community incident reports required by company policy.

Assisted the Manager and Assistant manager emails and making the calls

Accept payments during the call for customer’s car payments

Maintains accurate customer’s records.

Organize and file all applicable reports, paperwork.

Be aware of the company’s goals relative to customer satisfaction and customer retention.

Complete daily service requests and follow up.

Complete extensions forms agreements and collect car payments.

Complete weekly reports

Provided basic accounting support

Organized and maintained tenant’s archives and files

Received TOP PERFOMER certificate every month

Attended monthly safety meetings.

Assisted maintaining a high occupancy.

Handle accounts with 60 days past due and get a current account

SKILLS & SOFTWARE

Excellent Oral Communication Socially Perceptive

Bilingual Spanish and English Microsoft Word- Intermediate

Service Oriented Microsoft Outlook - Advanced

Able to read and interpret documents Microsoft Excel – Advanced

QuickBooks Authorize.net system

Western Union System

EDUCATION

Cy-lakes High School

References: Excellent references available upon request



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