Manager Customer Service
Resume:
JAHAIRA NATALY PADILLA
**** ********* ** ******* ** 77040 832-***-****
*********.**@*****.***
PROFESSIONAL PROFILE
Professional Profile: Bi-Lingual. Possess excellent administrative skills and recognized for quality of leadership. Personable, organized and client focused professional with expertise in the Multi-Family industries. Executes multiple projects with ease and thrives in fast paced demanding environments. Possess exceptional customer service and follow-up skills.
PROFESSIONAL EMPLOYMENT HISTORY
March 21 2016 Concord Battery Houston TX 77092
To October 2016 Accountant
QuickBooks.
Complete daily service requests and follow up.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
Process Applications and renewals
Shopped competitive properties
Qualify, determine needs and preferences, professionally present Complete all invoices and PM reports
Meet and exceed monthly goals with a great closing ratio.
Maintain accurate client records in accordance with Company policy. Update daily reports concerning Notice of invoices unpaid, activity reports, etc. on a daily basis.
Complete community incident reports required by company policy.
Assisted the Manager and Assistant manager in sending invoices, emails and making the calls
Accept payments and complete deposits.
Maintains accurate customer’s records.
Organize and file all applicable reports, paperwork and invoices.
Be aware of the company’s goals relative to customer satisfaction and customer retention.
Attended monthly safety meetings.
June 30 2011 GC Services Houston TX, 77092
to April 2015 Representative Accountant
Complete daily service requests and follow up.
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
Qualify, determine needs and preferences, professionally present
Meet and exceed monthly goals with a great closing ratio.
Maintain accurate client records in accordance with Company policy. Update daily reports concerning Notice of accounts unpaid, activity reports, etc. on a daily basis.
Complete community incident reports required by company policy.
Assisted the Manager and Assistant manager emails and making the calls
Accept payments during the call for customer’s car payments
Maintains accurate customer’s records.
Organize and file all applicable reports, paperwork.
Be aware of the company’s goals relative to customer satisfaction and customer retention.
Complete daily service requests and follow up.
Complete extensions forms agreements and collect car payments.
Complete weekly reports
Provided basic accounting support
Organized and maintained tenant’s archives and files
Received TOP PERFOMER certificate every month
Attended monthly safety meetings.
Assisted maintaining a high occupancy.
Handle accounts with 60 days past due and get a current account
SKILLS & SOFTWARE
Excellent Oral Communication Socially Perceptive
Bilingual Spanish and English Microsoft Word- Intermediate
Service Oriented Microsoft Outlook - Advanced
Able to read and interpret documents Microsoft Excel – Advanced
QuickBooks Authorize.net system
Western Union System
EDUCATION
Cy-lakes High School
References: Excellent references available upon request
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