Sign in

Customer Service Management

Hopkinsville, Kentucky, United States
October 17, 2016

Contact this candidate



Hopkinsville, KY ***** 270-***-**** (c)


Articulate, poised professional with substantial education and experience in city government, non-profit, and corporate organizations. I’ve performed a variety of administrative duties relating to personnel functions and programs including in the areas of employment recruitment, benefits, and employee relations. Also, I am technically skilled with a versatile administrative support skill set developed through experience as an office manager, executive secretary, administrative assistant, logistics coordinator and customer service representative.


Degree and Certificates of Achievement in Pubic Management; Medical Administration & Office Systems Technology

Excellent Word Processing Skills; Comprehensive knowledge of Microsoft networking and software systems and applications.

Elected Official and Board Member

DIDD DSP CPI Training of Trainers State Certified

DIDD Case Management Training State Certified

DIDD DSP Credentialing Training State Certified

American Heart Association BLS Instructor & CPR Certified

ADP & Timas; Customer EDI (F3; SAP; AS400; Toyota; Product Data Management

Bills of Materials/Material & Logistics Requirement Planner

RAB Accredited ISO 9001:2000 & TS16949 Internal Lead Auditor

ISO 14001 Environmental Management Systems Internal Auditor


Bachelor of Science Degree, Professional Studies - Emphasis in Technology and Public Management – Austin Peay State University, 601 College St., Clarksville, TN 37044

Associate of Applied Science Degree, Information Systems Technology – Medical Emphasis - Hopkinsville Community College, P.O. Box 2100, Hopkinsville, KY 42241-2100

Organizations & Activities

Council Woman for City Ward 2 in Hopkinsville, KY

Christian County/Hopkinsville Ambulance Board Member

Christian County/Hopkinsville Housing Incentive Board Member

Focus 21st Century Leadership Graduate and Public Relations Officer

Christian County League of Women Voters

Kentucky League of Cities Member

Kentucky Caucus Member

Housing Authority of Hopkinsville Board Member

Pennyrile Solid Waste Board Member

Christian County League of Women Voters

Hopkinsville Museum Board

Hopkinsville Library Board


Elected Official

Councilman for Ward 2; City of Hopkinsville, Ky. 2009 - Present

Manage the city budget

Manage city employees

Ensure City of Hopkinsville representation on local boards

Focus on the concerns of the citizens of Hopkinsville

Denso; Hopkinsville Ky. July 20, 2015 – July 2016

Assist in Managing of Hiring & Staffing Requirements

Compose/Edit Job Descriptions & Policies

Draft Letters of Employment

Assist with employment claims

Enter Payroll (ADI & ECI)

Conduct Invoicing/Verifications of Employment

Conduct Purchasing for all departments

Coordinate attendance/employment recruitment with Staffing Agencies

Nia Association, Inc.; Clarksville, Tn. Jan. 12, 2015 – July 17,2015

Assist in Managing of Hiring & Staffing Requirements

Coordinate Background Investigations

Compose/Edit Job Descriptions & Policies

Draft Letters of Interest

Assist COO/EO with employment claims

Enter Payroll (ADP & Timas)

Conduct Invoice Verifications for Billing

Administrator May 20, 2013 – Jan. 2, 2015

Evergreen Life Services; Madisonville, Ky.

Manage WKY Division Company and Client Financial & Billing Accounts

Manage Hiring & Staffing Requirements

Conduct Staff Training (CRP/First-aid; Orientation; Insurance & 401K)

Evaluate Case Management of Potential Clients

Manage & Co-Ordinate Logistics of Office and Home Supplies for (2) Divisions

Office Intern

Registrar’s Office Hopkinsville Community College; Hopkinsville, Ky. May 2012 – May 2013

Transcript Verifications

Data Entry


Customer Service


TG Automotive Sealing Kentucky, LLC; Hopkinsville, KY 2002 – August 27, 2010

Plan shipping requirements for all customers (Toyota; Nissan; Ford; Honda)

Plan raw material requirements for TG Mexico and TGASK.

Plan Production Schedule to meet Customer Requirements for US & Mexico (Ford, Nissan, Honda, and Toyota).

Coordinate Logistics and Boarder Schedules

Implemented JDE System Raw Material Planning for US & Mexico Plants

Create & Maintain Bill of Materials in US & Mexico Plants

Perform Monthly Inventory of Budget vs. Actual

Production Team Member

Metalsa (formerly Dana) Inc.; Hopkinsville, KY 1994 – 2002

Maintained Production Records & Downtime Reports

Performed multi-tasking activities

Production Line (Van; Press Bay)


Rev. Norris E. Mills, Pastor 270-***-****

Cedar Grove Baptist Church

1106 E. Second St.

Hopkinsville, Ky. 42240

Carter Hendricks, Mayor 270-***-****

City of Hopkinsville, KY

P.O. Box 707

Hopkinsville, Ky. 42240

Annie Cole, HR 318-***-****

Evergreen Life Services

2101 Hwy. 80

Haughton, LA 71037

Bernard Standard, Director 270-***-****

Human Relations Commission of Hopkinsville

P.O. Box 707

Hopkinsville, Ky. 42240

Melissa Stevenson, Registrar 270-***-****

Hopkinsville Community College Admissions

P.O. Box 2100

Hopkinsville, Ky. 42241

James Francies, Manager 270-***-****

DENSO Air Systems KY

1405 Frank Yost Ln.

Hopkinsville, Ky. 42240

Carrie Lynne Gray, Quality Engineer (Ret.) 270-***-****

Martinrea Hopkinsville

1500 Frank Yost Ln.

Hopkinsville, KY 42240

Betty Esters, Educator (Ret.) 270-***-****

Peach Tree Lane

Hopkinsville, KY 42240

Contact this candidate