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Customer Service Sales

Miamisburg, Ohio, United States
October 17, 2016

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Martiesha Smith

*** ******* ***, **********, ** *5342

C: 937-***-****

Career Overview

Personable and responsible Cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Have also spent the past year as a store manager with extensive knowledge of running a small convenience store. Energetic, outgoing and driven to reach company goals. I am committed to providing great customer service.

Core Strengths

Strong organizational skills Placing orders with sales reps

Seasoned in conflict resolution Top sales performer

Inventory control familiarity Opening/closing procedures

Customer service expert Invoice processing



Consistently generated additional revenue through skilled sales techniques.

Achieved $3,000 daily sales goal

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.


Served as key contributing member to Leadership team.

Developed highly effective sales training strategies as Sales Manager of a 7-person team.

Promoted to Manager after only 6 months of employment.

Work Experiance

08/2015 to 10/2016 Manager Southside Drive Thru - West Carrollton, Ohio

Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Trained all new sales staff. Resolved an average of 5 customer complaints per month regarding sales and service. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Mastered both Point of Sale and Point of office computer systems

02/2015 to 08/2015 Prep Cook Chipotle - Miamisburg, Ohio

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Quickly unloaded product shipments and stocked freezers.


Martin Thomas- Former Business owner at Southside Drive Thru 937-***-****

Shelli Serra- Sales Manager at O'reilly Auto Parts 937-***-****

Christopher Kelhoffer- Welder/Fabricator at AESI 937-***-****

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