Customer Service Representative

Domonic M. Wilson

*** ****** **., ***. ***, Des Moines, Iowa 50309

Cell: 515-***-**** Alternate: 515-***-****

Email: ***************@*******.***

WORK EXPERIENCE:

WELLS FARGO, 800 Walnut Street, Des Moines, IA – June 30, 2014 to May 24, 2016

Customer Service/Client Processing Representative – 40+ per week hours

*Provided customer service to credit card customers; Reviewed billing statements; Negotiated billing dispute;, Approved and denied credit applications; Filed billing disputes; Waived credit card fees and looked up information for customers. Assisted Customers with web/internet issues and unlocking passwords. Send out faxes and forms to customers.

INNOSOURCE/NATIONWIDE INSURANCE, 1200 Locust St., Des Moines, IA – January 6, 2014 to April 1, 2014

Phone Screener – 20 hours per week

*Assist customers with insurance and coverage questions. *Transfer customers to the appropriate department, agent or state Nationwide/Allied Office.*Set up appointments for customers with agents/staff.

AEROTEK/ADP, 4900 University Ave., West Des Moines, IA – September 30 to December 2013

Customer Service Representative – 40 hours per week

*Assist customers with questions*Enroll customers in various insurance plans. *Create service requests. *Answer questions about plans and resolve issues of customers. *Data Entry*Other Duties as Assigned

K & M TIRE – 4121 Dixon ST, Des Moines, IA – August 2013 to September 2013

Warehouse Loader – 40+ hours per week

*Prepare Tires Tire Orders for delivery*Efficiently pick customer orders for shipment*Conduct operations in a manner that promotes safety*Meet company standards for productivity*Ensure outbound shipments are accurate and free of damage*Maintain a clean, net and orderly work area.

ADVANATAGE RENTAL CAR – DSM International Airport, Des Moines, IA - November 2012 to August 2013

Customer Service Representative – 32- 40 hours per week

*Car and Van Rentals*Sale of vehicle insurance and feature upgrades

*Rental Car Returns*Vehicle Maintenance*Access computer to update daily records and reservations for clients*

*Transporting vehicles

TWINTOWN – Merle Hay Mall, Des Moines, Iowa March 2011 to November 7, 2012

Sales Associate/Assistant Manager – 35 hours per week

*Customer Service *Operate the Cash Register

*Assist owners with product selection and ordering

*Merchandise stocking *Merchandise displays and set-ups

QWEST – 925 High Street, Des Moines, Iowa August 2009 to June 2010

Customer Service/Sales Representative – 40 hours per week

* Assist Customers with billing Questions

* Data Entry (credit card charges, account updates, etc.)

* Sale Qwest Products to customers and potential customers

* Send out Qwest text to locations of power outages internet problems

Hip Hop Heaven – Merle Hay Mall, Des Moines, Iowa October 2005 to June 2010

Assistant Manager – Average Hours 32 per week

* Manage the Store in the Owner’s Absence.

* Assist in Merchandise Layout * Customer Service

* Operate the Cash Register * Assist with Store Deposits

* Member of the Advertisement Team * Train New Hires.

Kohl’s Department Store – 10201 University Avenue, Clive, Iowa, October 2005 to February 2006

Sales Associate – Average Hours 35 per week

* Assisted customers with their purchases and customer service

* Set Ad Displays for the Men’s Department

* Managed the dressing room in the Men’s Department.

The Buckle, Merle Hay Mall, Des Moines, Iowa, July 2003 to May 2005

Sales Associate – Average Hours 20 per week

* Assisted customers with their purchases

* Set Ad Displays for the Men’s Department * Managed the dressing room

* Operated the cash register * Assisted with store deposits

EDUCATION:

* Des Moines Area Community College

* Diploma - Des Moines Roosevelt High School

CERTIFICATIONS:

* ISED – Small Business Administration Certification * Office Ergonomics - Qwest

* Code of Conduct – Qwest * Privacy of Customer and Carrier Information for Sales – Qwest

VOLUNTEER ACTIVITIES:

June 2007-January 2010 State of Iowa Refugee Services – Setting up Apartments and shopping for newly arriving families.

June 2010 to Present – As need assist museum with Special Activities that honor Military Veterans

REFERENCES:

* *Jermaine Parkey, Former Supervisor – 515-***-****

* Dr. Keith E. Johnson, Professor/Consultant – Morningside College – 515-***-****

* Gloria Jackson, Former Teacher/Also did odd jobs - 515-***-****

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