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Customer Service Training

Illinois, United States
October 17, 2016

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Shaniqua Williams

*** *. **** ******

Chicago, IL 60615


Strong Leader CUSTOMER SERVICE Experienced


General laborer with a strong work ethic and diverse skill set who thrives on working in highly productive work environments. Best known as a team player and quick learner that has a passion for providing quality customer service to all patrons.


Able to work in a team structure or individually.

Maintain a positive, professional attitude with customers.

Able to make decisions and solve problems.

Obtained PERC Card (03/2015)

Successfully completed the 20 hour unarmed security training

Education and training

Paul Simon Training Center 06/2014-01/2015

Material Handling and Distribution Chicago, IL

HSD Received (12/2014)

Obtained certification in OSHA 10 General Industry

CPR/First Aide Certified

Work Experience

Marshalls ` 09/2015-Present

Shipping and Receiving Chicago, IL

Monitor Backlog System ensuring the accuracy of the backlog tracking correct errors.

Monitor Replenishment System ensuring the accuracy of transactions in and warehouse.

Ensure delivery to manufacturing is occurring in a timely manner.

Interact with manufacturing to troubleshoot and resolve issues quickly.

Kelly Services ` 03/2015-04/2015

Warehouse Worker Chicago, IL

Move freight from trucks to loading docks to be prepared for inventory.

Sort cargo before loading and unloading.

Attach identifying tags to containers.

Read work orders to determine work assignments.

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