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Customer Service Representative

Monroe, Michigan, United States
October 17, 2016

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Aaron Best

**** ******* **, ******, ** *****

Phone: 734-***-****

Professional Summary

Service-oriented Administrative Assistant/Customer Service Representative with three years of experience in a fast paced environment. Core competencies include: Word Processing, Data Entry, and answering phones, as well as excellent communication, time management skills and handling tasks with accuracy and efficiency.


Bachelor of Science: Communication and Electronic Media & Film Studies December 2013

Eastern Michigan University, Ypsilanti, MI

Deans List

Member of Eastern Michigan University TV Club

Film and Media Coursework

Associate of Science: Liberal Arts April 2011

Monroe County Community College, Monroe, MI

Member of the Broadcasting Club

Scholarships obtained: Chair Scholars Foundation, June Heck English Scholarship, 2007 John Weir scholarship, Jonna D. Dusseau Memorial Scholarship, Kiwanis Club of Monroe Scholarship, Lewis D. McClure Scholarship, Monroe County Community College, Alumni Association Scholarship

Awards & Activities

Eagle Scout

Order of the Arrow Brotherhood

International Deans List

Work Experience

Otterbase Incorporated, (Carhartt) Dearborn, MI 07/2015 – 05/2016

Customer Service Representative

Sent out company care packages with hats, bandanas, pens, and more

Transferred data into several different Marathon (major customer) spreadsheets

Entered Marathon employee orders into SAP

Filed papers into the right Marathon account in the filing cabinet

Entered catalogs on the Carhartt website at the consumers request

Answered phones and provided excellent customer service

Contacted other corporate stores to locate requested items for customer

Prepared company letters

Communicated through email with the customers regarding the garments requested

Drive Time Sports Radio Station, Toledo, OH 09/2013 – 12/2013


Set up mixer board and sound for live remotes

Researched and printed daily sports topics for host on the daily shows

Arranged future guests on show

United Way of Monroe County, Monroe, MI 09/2013 – 12/2013


Wrote weekly press releases on current events for Monroe County

Created Christmas Wish List of all the agencies needs/wants

Uploaded photos to Facebook of community events

Eastern Michigan Men’s Basketball Team, Ypsilanti, MI 11/2012 – 12/2013


Rebounded for team during pre-game warm-ups

Ran shot clock during practices

In charge of shot chart during games

Provided refreshments during road games

Filled water bottles for players during practice

Set out towels on each chair for players during games

Handed out water to players during all games

Darin Hoskins Summer Basketball League, Monroe, MI 06/2003 – 12/2013


Registered players and teams into the league

Managed the scorebook for all games

Ran game clock and managed the stat sheet

MPACT TV/ Aaron’s Review in Sports, Monroe, MI 09/2008 – 04/2010

Sports Anchor

Wrote sports script for the show each week

Recorded commercials for later broadcasts

Checked for accuracy of script with teleprompter to make sure it was correct

Created PowerPoint presentations

Performed microphone checks during pre-run of show

Gathered different show elements

Edited game highlights

Operated control consoles

Read news flashes to inform audiences of important sporting events


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