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Customer Service Support

New York, New York, United States
October 17, 2016

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Henry Reid

*** **. ******** ******, #** N.Y., N.Y. 10030 212-***-**** or 646-***-****


Excellent analytical skills combined with experience in dealing with problem solving situations. Advance skills utilizing Microsoft, Macintosh, and internet environments.

Hard-working individual with extensive experience providing exceptional customer and managerial support. Self-directed without supervision and an excellent team player.


D.H.D.F. Corporation., New York, NY 10/10 - 03/16

Property Manager/ 07/14 – 03/16

Daily interactions with renters and shareholders providing customer support.

Coordinated building maintenance and repairs with Buildings & Grounds maintenance that affects normal building operation.

Updated company account payable and receivable accounts for monthly reports.

Maintaining payroll records for employees and filing taxes every quarter.

Issuing rental receipts and collecting rents

Purchasing supplies for repairs.

Hire contractors, supers and porters.

IT Support/Financial Consultant/ 10/10 – 06/14

Coordinated financial services ensuring effective, efficient and accurate operations, while assisting establishing shareholders/rentals policies and procedures.

Analyze and reconcile the monthly reports for the corporation yearly budget.

Application, operating system, and technology support of office via a combination of on-site assistance, desktop management, and remote viewing tools. Utilizes variety types of computing tools to solve problems.

Excellent customer service skills; strong commitment to customer service. An ability to deal with people at various levels, from shareholder, technician to executive

Capital Market Services, LLC, New York, NY 05/07-09/10

Desktop/Dealing Support Specialist

To provided software installation and currency transactions support.

To provided 24x7 problem escalation in the absence of company administrators.

Escalation and documentation of critical issues causing service outages

Apex Systems, Inc., New York, NY 10/06-05/07

Desktop Support Specialist

Desktop and Laptop support, deployment of new assets and the accurate tracking of these assets.

Support and installation of software and applications.

Excellent oral and written communication skills, including an ability to deal with people at various levels, from technician- to executive.

New York Village, New York, NY 05/06-10/06

EBay Lister Specialist

Receiving customers and fielding questions about the company service.

Researching items to determine sell-through rate and potential sale value.

Time Warner Cable, Queens, NY 10/04-05/06

Customer Care Level 2 (Internet/Digital Phone)

Troubleshoot and support all aspects of day-to-day customer inquiries for cable, high speed internet and digital phone services.

Provides assistance and expertise to customers and receives orders for installation, disconnection, service/repair or change in service.

Katharine Gibbs School, New York, NY 10/02-05/03

Assistant Bursar/Refund Coordinator

Assisted the Bursar in daily supervision and scheduling of work assignments for staff.

Oversaw the TAP certification process, TAP receivables and cash management.

The Bank of New York, New York, NY 10/99-10/02

Investor Relation Specialist

Communicated corporate information to shareholders through multiple media.

Problem solved claims on certificates and dividend registration accounts; between investors and participating branches.


Per Scholas, Bronx, NY 2003-2004

A+ Certification Computer School, A+ Certified

School Of Visual Art, New York, NY 1992-1994

Computer Graphics, Credits earned

Work references on Request

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