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Customer Service Sales

Saskatoon, Saskatchewan, S7H 2Z4, Canada
October 17, 2016

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Shamsun Nahar

*** ******* ******** ********* ** S7H2Z4



Positive, Pro-active and Enthusiastic to take initiative

Excellent in debriefs and highly able to build relationship with Customers focusing on their needs with positive & friendly attitude and highly committed to world class customer service for results

Extensive sales and marketing skills along with well organized, honest, trust worthy personality and detail oriented in communication and presentation skills

Proven skills in developing business, working towards and achieving targets earned from previous job experience

Advanced skills in Microsoft Word, Excel, PowerPoint, Access and Outlook (2007/2010)


Financial Services Representative (CIBC) July 2016 – September 2016

Helped customers in completing day to day transactions, handled objections, set appointments, created opportunity for new business, did needs analysis through open-ended questions, did balancing, credit card payment, transfers, deposits, money orders, lobby management & hands on practice about Personal Lending, Mortgage and Investments

Consultant (Investors Group Financial Services Inc.) June 2015 - July 2016

Provided world-class customer service, booked appointment through cold calling, presented Financial plans & products (Personal Lending & Investments), detailed, analyzed needs, built relationships with customers, solved problems, trained, organized, filed, faxed, emailed and reported to Supervisor

Sales Representative (JWR Research) April 2015- May 2015

Provided excellent customer service, presented and detailed PC Master cards, registered online app for customers, solved problems and completed assigned training and reporting

Security (Commissionaires, Saskatoon, SK) Oct. 2014- May 2015

Provided excellent Customer Service and solved problems with possible solutions towards the best results according to the needs of the customers

Cashier (Walmart, Saskatoon, SK) May 2013 – Oct. 2014

Greeted customers in a cheerful manner, sold Master Cards and solved customers’ problems with possible solutions (achieved Gold, Silver and Bronze medals for selling master cards)

Area Manager (HR & Sales) Jan. 2007 – Sep. 2010

Yasif Gripper Pen Company Limited, Dhaka, Bangladesh

Recruited and trained sales reps., prepared ACR, created market, set goals to develop business, made action plans to improve sales and to achieve sale targets, provided superior customer service to retain old customers and attract new customers

Assistant Professor May 2005 – Oct. 2010

Department of Business Administration, Stamford University Bangladesh

Maintained the standard of the faculties by dealing with policies, conducting research and imparting lectures, advised and mentored students in solving problems with possible solutions


Canadian Investment Funds Course (IFSE) & LLQP (ICS) 2014


Financial Advisor Dec. 2014 – Feb. 2013

American Income Life, Saskatoon, SK

Cashier (Practicum Saskatoon Trades and Skills Centre) Feb. 2013-March 2013

Safeway, Saskatoon, SK

Client Service Associate Jan. 2013-Feb. 2013

H&R Block, Saskatoon, SK


Diploma in Human Resources Management (Post- Graduation) 2012

Seneca College of Applied Arts and Technology, Toronto, ON

Master in Public Administration (ICAS Recognized) 2009

University of Dhaka, Bangladesh

Service Best Customer Service Course 2013

Sask. Tourism and Educational Council, Saskatoon, SK


Available upon Request

Contact this candidate