Shamsun Nahar
*** ******* ******** ********* ** S7H2Z4
306-***-**** acw3jc@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Positive, Pro-active and Enthusiastic to take initiative
Excellent in debriefs and highly able to build relationship with Customers focusing on their needs with positive & friendly attitude and highly committed to world class customer service for results
Extensive sales and marketing skills along with well organized, honest, trust worthy personality and detail oriented in communication and presentation skills
Proven skills in developing business, working towards and achieving targets earned from previous job experience
Advanced skills in Microsoft Word, Excel, PowerPoint, Access and Outlook (2007/2010)
EMPLOYMENT & DEMONSTRATED SKILLS
Financial Services Representative (CIBC) July 2016 – September 2016
Helped customers in completing day to day transactions, handled objections, set appointments, created opportunity for new business, did needs analysis through open-ended questions, did balancing, credit card payment, transfers, deposits, money orders, lobby management & hands on practice about Personal Lending, Mortgage and Investments
Consultant (Investors Group Financial Services Inc.) June 2015 - July 2016
Provided world-class customer service, booked appointment through cold calling, presented Financial plans & products (Personal Lending & Investments), detailed, analyzed needs, built relationships with customers, solved problems, trained, organized, filed, faxed, emailed and reported to Supervisor
Sales Representative (JWR Research) April 2015- May 2015
Provided excellent customer service, presented and detailed PC Master cards, registered online app for customers, solved problems and completed assigned training and reporting
Security (Commissionaires, Saskatoon, SK) Oct. 2014- May 2015
Provided excellent Customer Service and solved problems with possible solutions towards the best results according to the needs of the customers
Cashier (Walmart, Saskatoon, SK) May 2013 – Oct. 2014
Greeted customers in a cheerful manner, sold Master Cards and solved customers’ problems with possible solutions (achieved Gold, Silver and Bronze medals for selling master cards)
Area Manager (HR & Sales) Jan. 2007 – Sep. 2010
Yasif Gripper Pen Company Limited, Dhaka, Bangladesh
Recruited and trained sales reps., prepared ACR, created market, set goals to develop business, made action plans to improve sales and to achieve sale targets, provided superior customer service to retain old customers and attract new customers
Assistant Professor May 2005 – Oct. 2010
Department of Business Administration, Stamford University Bangladesh
Maintained the standard of the faculties by dealing with policies, conducting research and imparting lectures, advised and mentored students in solving problems with possible solutions
CERTIFICATION
Canadian Investment Funds Course (IFSE) & LLQP (ICS) 2014
TRAINEE EXPERIENCE
Financial Advisor Dec. 2014 – Feb. 2013
American Income Life, Saskatoon, SK
Cashier (Practicum Saskatoon Trades and Skills Centre) Feb. 2013-March 2013
Safeway, Saskatoon, SK
Client Service Associate Jan. 2013-Feb. 2013
H&R Block, Saskatoon, SK
EDUCATION & TRAINING
Diploma in Human Resources Management (Post- Graduation) 2012
Seneca College of Applied Arts and Technology, Toronto, ON
Master in Public Administration (ICAS Recognized) 2009
University of Dhaka, Bangladesh
Service Best Customer Service Course 2013
Sask. Tourism and Educational Council, Saskatoon, SK
REFERENCES
Available upon Request