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Reservations Officer/Front-Desk Officer/Flight Attendant

Lisbon, Lisbon, Portugal
October 17, 2016

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Curriculum vitae


Rua Dom Domingos Jardo nº50 R/C dto, 2735-611 Agualva-Cacém (Portugal)


Skype maur0man92


02/2000–01/2010 Cashier

Store Gestão Integrada "Flor da Anta", Agualva-Cacém (Portugal) Functions held in family business, including clerk, the bakery and delicatessen sections, responsibilities with suppliers and final score of the day. 05/2011–09/2012 Animator\Baby-Sitter

Loja da Alegria, Agualva-Cacém (Portugal)

Responsible for birthday organization of shows or simply random and exciting parties of the same, also responsible for participating in the same elements. 03/2010–02/2014 Waiter

Restaurante Alfa-Café, Agualva-Cacém (Portugal)

Customer service functions in family business, particularly the relationship with requests and comfort of customers, cooking functions, bar and clerk.

02/2014–03/2014 Call Center Operator

3C (Costumer Contact Center), Sete-Rios (Portugal) Function over targets in outbound calls in selling credit card solutions to bank accounts of Millenium BCP.

07/2014–01/2015 Team Leader

Worten, Benfica (Portugal)

Team coordination in Mobile section, including training of new colleagues and integrating them in charge of sales counts and objectives met by the team. Implementation of projects on Office Program including PowerPoint scope.

01/2015–05/2015 Volunteer Work

GOOVERSEAS, Londres (United Kingdom)

- Volunteer work particularly in humanitarian actions in inter-personal relationship with humans and the environment.

- Help in solidarity kitchens and cultural activities.

- Collections of waste.

- Teaching the English language to children.

05/2015–02/2016 Package and luggage porter\Front-Desk Officer 29/9/16 © European Union, 2002-2015 Page 1 / 3 Curriculum vitae Mauro Alves

Olissippo Hotel's, Lisboa-Oriente (Portugal)

Reception of guests at the hotel and monitoring them until the end of their stay in support of issues, including guest relations, communication in various languages, responsible for parking of customer's vehicles and loading and unloading of baggage from them. Receptionist liabilities to customers also from the scope of the check-in to the customer check out. Accounting functions such as City-Ledger 03/2016–Present Reservation's Officer

TAP Portugal, Lisboa (Portugal)

- Answering calls in thier preference passenger from reserves to complaints to universal aviation matters, etc.

- Advanced knowledge of the AMADEUS booking system level as well as in aéro-nautical policy.

- Managing of sensitive payment data, as well as personal level information. EDUCATION AND TRAINING

09/2006–06/2012 Certified in Languages and Humanities Gama Barros High School, Agualva-Cacém (Portugal)

Main Subjects: English, French, Spanish, Math, Psicology, Philosophy PERSONAL SKILLS

Mother tongue(s) Portuguese


Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2

French C1 C2 B2 B2 B1

Spanish C2 C2 C2 C2 A2

Italian B2 A2 A2 A2 A1

Portuguese C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Excellent communication skills and problem solving skills with customers given the long experience in customer service as well as excellent contact ability with children given the experience both at work and at a personal level, ease resistance to stress and cope under pressure. Organisational / managerial skills Good organizing, coordination and team-work skills as well as leadership skills acquired during the time of experience both in Worten as in TAP Portugal. Job-related skills Good skills in assessment, training and integration of new elements in teams as well as the quality control process. Good momentum, motivation and confidence. Digital competence SELF-ASSESSMENT









Proficient user Proficient user Independent user Independent user Independent user 29/9/16 © European Union, 2002-2015 Page 2 / 3 Curriculum vitae Mauro Alves

Digital competences - Self-assessment grid

Advanced domain in tools as : Adobe, MS Office, Photoshop, Traktor, IVIDEO. Other skills - Cultural activities practioner: - Design, Meditation, Reading, Music and Writing.

- Sports: - Gym, Biking, Swimming and Cardio-Fitness.

- Volunteer NAAAS (Nucleo Support for Abandoned Animals of Sintra).

- Senior Volunteers Team With Voluntários com Asas by TAP Portugal.

- First Aid Certification.

Driving licence B1, B

29/9/16 © European Union, 2002-2015 Page 3 / 3

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