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Manager Customer Service

Belleville, New Jersey, United States
October 17, 2016

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*** ******* ******

Belleville, NJ 07109

Home: 973-***-****. Cell: (201) 396 - 8606



Profit-driven manager with 30 years manufacturing operations experience in assembly and fabrication environments.

Responsibility for 100+ employees for scheduling, workload balance, training.

Experienced in all aspects of production and manufacturing operations, with skills in reducing costs, improving productivity, quality improvement, and training.

Created performance indicators, operating goals, production improvements and cost reduction programs.

Directed the work of operating personnel to ensure manufacturing activities were compliant to all company regulations, policy, and procedures.

Ensured the staff was properly trained and qualified in the execution of all manufacturing processes and were in regulation with all safety, housekeeping, and environmental requirements.

Ability to excel in fast-paced, deadline-driven manufacturing environments that require accomplishing multiple tasks and being a creative problem solver.

Local Candidate, Six Sigma Black Belt, Bachelor Degree, Trilingual.


Serta Simmons Bedding 2016 - Present

International Manufacturer of Mattresses

Value Stream Manager

Responsible for multiple single flow automation lines to ensure product quality, team member safety, and on-time delivery, within budget.

Responsible for all lines activities to guarantee results on key performance indicators.

Development of work groups as they learn and develop Autonomous Work Team principals practices.

Coach and support the Value Stream Leaders to deliver results and develop their teams.

Responsible for the financial performance, safety & quality performance, delivery performance, and customer satisfaction results.

Hausemann Industries 2014 - 2016

International manufacturer of Medical, Therapy and Athletic Training equipment

Production Manager

Coordinate schedules to ensure efficient delivery of projects.

Maximize productivity by strategic setup of machinery & equipment.

Supervise Daily activities to make sure the quality of the products are meeting customer specifications.

Responsible for quality, on-time and cost effective production, fabrication, and assembly of multiple types of products.

Responsible to achieve estimated labor and material cost objectives for multiple projects, while meeting budget and productivity objectives for direct and indirect labor.

Responsible for HR issues. Vacation scheduling, scheduled and unscheduled days off, Disciplining and coaching in accordance with both the union contract and HR policies.

Brandmuscle (Graphic Express Menu) 2010 – 2014

International manufacturer of menu covers, wine lists, and loose-leaf binders.

Production Plant Manager

Responsible for the plant subassembly, assembly, and production operations, supervision of 6 supervisors, 70 + hourly employees, CSRs, art design, and all basic HR duties.

Responsibilities included directing the overall operation of the facility, ensuring attainment of all production goals within budget, and time and quality standards.

Managed plant financial, budgeting, cost control, and adhered to key processes indicators (KPIs).

Directed department supervisors to ensure coordination of purchasing of raw material, production, and shipping/receiving.

Redesigned the factory floor processes and material flow to balance production lines.

Developed continuous improvement plans by using lean manufacturing, Six Sigma, Kaizen, and 5S methodology.

Fostered production supervisors to ensure employee safety and adhered to company safety policies and OSHA requirements.

Ensured all employees were properly trained, cross-trained, and qualified in the execution of all manufacturing processes.

Overviewed production schedule to assure all orders shipped on time.


Reduced production cycle time from 4 to 5 weeks to 8 to 10 days.

Reduced labor cost from 31% to less than 23%.

Increased gross profit margin from 34% to 45%.

Supported sales from less than $3 million in 2010 to $6.25 million in 2013 without increasing labor force or purchasing of additional equipment.

Reduced raw material inventory from $4.3 million in 2010 to $1.8 million in 2014.

Viking SupplyNet & Fabrication 2008 – 2010

Manufacturer and fabricator of fire sprinkler protection systems

Production Manager

Directed the manufacturing and fabrication activities to ensure an on-time quality product, while also supervising a team of 19+ nonunion skilled and non-skilled employees.

Responsible for the start-up and development of the new fabrication shop, including department layout, installation of equipment, and personnel hiring.

Responsibilities included plant financials, budgeting, and cost control to adhere to management and performance indicators.

Developed plans for efficient use of material, machines, and equipment.

Ensured company quality and customer service goals were achieved.

Developed a continuous improvement plan with measurable goals, as well as the evaluation of production constraints and debottlenecking activities.

Coordinated fabrication activities to ensure production and quality of products met specification and shipped on time.


Increased units per labor hour from 14 to 18 in the welding department and 28 to 36 in the threading department.

Decreased DPMO from 12,000 to 1,700 (3.8 sigma level to a 4.5 sigma level).

Decreased labor cost from 11% to 7.5%.

Ideal Window Mfg. Inc., Bayonne, NJ 2004 – 2008

Leading manufacturer of windows and doors

Production Plant Manager

Responsible for the facility subassembly, assembly, and manufacturing operations, including direct supervision of department supervisors, production line leaders, and 170 + nonunion hourly employees.

Responsibilities included ensuring products were manufactured to pre-established quality, economical, production standards.

Created performance indicators, operating goals, production improvements and cost reduction programs.

Directed the work of operating personnel to ensure manufacturing activities were compliant to all company regulations, policy, and procedures.

Ensured the staff was properly trained and qualified in the execution of all manufacturing processes and were in regulation with all safety, housekeeping, and environmental requirements.


Increased operating efficiency from 93% to 104%.

Increased units per labor hour from 4.0 to 5.5.

Reduced material waste by 43%, saving $250,000 in material usage.

Fastcorp Inc., Morristown, NJ 1998– 2004

Manufacturer of commercial electromechanical vending machines

Manufacturing Manager

Responsible for managing the overall performance of 100+ semiskilled employees in fabrication, hand assembly, and subassembly of electromechanical vending machines. Responsibilities included planning, scheduling, and addressing production, quality, and shipping issues. Provided technical direction and resolved technical problems by interpreting drawings and job order specifications to assemblers and sub-assemblers. Controlled labor and overtime costs by determining proper utilization based on workforce and production demands. Developed quality and testing procedures to support customer product specifications and ISO 9001 requirements. Interfaced with design engineers and material management to improve production methods, equipment performance, and product quality.


Reduced line production time by 48% through continuous improvement methods and statistical control.

Reduced employee error rate by 96% through hands-on training and visual training guides (VTGs).

Implemented cellular techniques to support a 69% increase in sales.

Led change from handheld battery tools to pneumatics resulting in cost savings of $150,000 in assembly and subassembly processes per year.

Phelps Dodge Corp., (previously Nesor Alloy) West Caldwell, NJ 1976 – 1998

International manufacturer and producer of nonferrous conductors for the wire and cable industry

Plant Manager 1992 – 1998

Direct responsibility for a team of 8 department supervisors and 180+ unionized employees. Managed 7 day, 24 hours, 3 shift fabrication, final and subassembly, packaging, stock room inventory, and shipping/receiving of 1.1 million pounds of products weekly.

Secured $ 5000,000 grant from the NJ training and development department.

Reduced employee turnover rate from 33% to less than 5% annually.


Bloomfield College, Bloomfield NJ

Bachelor of Science: Business Administration, cum laude


Six Sigma Green Belt & Black Belt – Villanova University.

Cellular and advanced cellular manufacturing applications – Worchester Polytechnic Institute.

Coaching skills to improve employee performance and Supervisor Development – Development Dimension International.


MS Office, Windows, SAP, JDE, MAS, OHM.


Fluent in Italian and Spanish.

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