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Customer Service Project Manager

Location:
Union, New Jersey, United States
Posted:
October 17, 2016

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Resume:

Objective

To obtain a position where extensive experience will be further developed and utilized.

Education

KEAN UNIVERSITY – UNION, NJ

Bachelor of Science, Business Administration, focus on Accounting 2014

Experience

A.M. Best Company Inc. – Data Assurance Processor II Jan 2016 -

Provided Statistical analysis, data crosscheck, associated tasks for production.

Overseen data input from source documents and correct database when inconsistent with source.

Performed intermediate to advanced problem solving.

Identified and resolve data inconsistencies.

Developed and maintained documentations of internal processes.

Assisted with data/calculation and associated system set up tasks.

H&M International Transportation Inc. - Accounting Clerk June 2015 – Dec 2015

Enter invoices into customer invoicing web sites

Submit invoices by electronic data interchange

Analyzed data using functions in excel.

Bharat R. Magdalia CPA P.C. – Assistant Nov 2013 – June 2015

Performed accounting and clerical functions to support supervisor.

Complied and sorted invoices and checks.

Ensured customers accepted payments and refunds on time.

Calculated and issued financial analysis of the financial statements.

Conducted monthly reconciliations of balance sheet accounts.

Analyzed data using data mining functions such as vlookups, if statements in excel.

Kean University – Purchasing Dept., Union, NJ – Academic Specialist Sept 2013 – Dec 2014

Maintained purchase order files in formatted areas to maintain monthly process flow.

Entered and recorded data from electronic and hard copy of purchase orders into system using datatel.

Assisted staff to maintain good relations with suppliers and to ensure that goods and services are delivered on schedule.

Filed, copied and distributed documents accordingly.

Helped develop and maintain a complete and current inventory of all capital and fixed assets belonging to the university.

Raj Jewels LLC, Iselin NJ: Project Coordinator July 2012 - January 2013

Kept the project manager and others informed about project status and issues that may impact client relations.

Assisted the project manager with financial reporting and forecasting in order to manage the company’s profit and loss.

Effectively and accurately communicated relevant project information with offshore team.

Increased sales by providing exceptional customer service to construct long-term relationship.

Examined large amount of financial data daily through Excel in order to manage expenses and sales/stock information for the business growth.

Met work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvement.

Instructed and managed the offshore team to maintain efficiency on daily tasks and deliver prior to deadline.

Managed the social media marketing through researched and developed marketing plan.

Woodbridge Pediatrics, Colonia NJ – Office Assistant April 2010 – Jan 2011

nManaged patient claims with highlighting on various insurance providers, inpatient accounts and rejections submitted electronically through Medisoft billing software.

nCreated and updated patients’ electronic health records

nManaged patient’s files and scheduled/coordinated appointments over the phone and in-person.

nAccurately maintained monthly statistics and revenue reports; verified private insurance coverage for patients in a timely manner.

nProvided accounting and bookkeeping functions.

nProvided quality customer service to patients and worked in a professional environment.

Honors

Dean’s List

Course Work and Endeavors

Integrated Business Strategy project:

Group simulation: led and managed a team for group competition using business simulation. Made decisions for the company across all the functions; marketing, R&D, Production, and finance. Performed well with simulation on how each member’s decisions affect company performance.

Strategic Analysis: analyzed a publicly traded firm, using SWOT analysis its external (opportunities and threats and internal analysis (strength and weaknesses). Synthesize implementation and recommendation for the company.

Operations Management Project:

Analyzed production operations in manufacturing and service operations of a company.

Business Statistics Project:

Based on researched analysis, composed a statistical report constructed from Microsoft excels to show the quality performance of financial funds.

Corporate Finance Project:

Evaluated the risk profile of a firm, and examined the sources of risk. Analyzed its capital structure, and decided whether the firm is under or over leveraged. Examined its dividend policy whether more or less should be paid in dividends. Performed NPV analysis, as well as the explained the relationship between the internal rate of return and net present value.

Skills

Skills in business evaluations.

Maintaining the time schedule.

Rapid compliance to new technologies and passion to improve skills.

Bilingual – Fluent in both English and Hindi/Urdu.

In depth knowledge of preparing reconciliation of outstanding payments.

Computer Skills:

Intermediate experience in QuickBooks, Lotus Notes.

Proficient in Microsoft Word, Excel, PowerPoint, Outlook.

Knowledge in Adobe Photoshop and Adobe Illustrator.

Experienced in Microsoft Visio, and Medisoft billing.



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