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IT Technician

Charlotte, North Carolina, United States
October 17, 2016

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Sarom Un



●To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.


CERTIFICATION: A+ Certification (New Horizons Learning Computer), Network+

HARDWARE: Servers, Hubs, Routers, Switches


SOFTWARE: MS Office (Word, Excel, Outlook, PowerPoint), MS FrontPage

ADDITIONAL: LAN/WAN development, basic electronics, digital components, soldering.


Nexcom Enterprise Mobility - Wireless Technician (September 2015 - July 2016)

Chris Allison - CEO

1927 South Tryon Street

Charlotte, NC 28215

Performed repair and setup on personal computers and mobile devices. Evaluated technical issues, resolve customer concerns, and troubleshoot computer problems in an efficient and courteous manner.

●Smartphone and Tablet Repair

●Desktop/laptop Repair

●Network setup

Cpi Security - Technical Support Representative (July 2014-June 2015)

Greg Falcon - Supervisor

Greg Hurst - Manager

4200 Sandy Porter Road

Charlotte, NC 28273

Job duty was to troubleshoots technical issues for customers, schedules and dispatches service technicians, and educates customers on proper use and maintenance of system.

●Tier 2 support

●Customer Service

●Security System Troubleshoot and repair

●Data Entry

Star Donuts-Assistant Manager (February 2014-July 2014)

Soriya Soeun - Owner

2108 East End Blvd S, Suite D

Marshall, TX 75670

Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

●Customer Service

●Inventory Management

●POS Install

Core Integrated Staffing-Title Officer (June 2012 - December 2013)

Billy Strickland - Manager

6525 Morrison Blvd, Suite 408

Charlotte, NC 28211

Perform real estate data entry, in a fast paced office environment.



●MS Word

Intermec-Repair Technician II (June 2011 - April 2012)

Dan Kerley - Manager

Chuck McCarter - Lead

13509 South Point Blvd #100

Charlotte, NC 28273

Perform repair and service equipment, from initial Quote to final repair / inspection of equipment sent in to the Workshop for repair or calibration. Other duties include mechanical, electronic, and performance tests on a variety of equipment following general procedures and methods. Maintain records for all products Serviced in a SAP database.

●Diagnostics and repair



●Sap database

●Handheld Devices

Easy Tech-Staples (May 2010 - December 2011)

Karl Rolenthinger - Manager

1055 Metropolitan Avenue Suite #250

Charlotte, NC 28204

Perform basic and advanced technical system diagnostics and upgrades on customers' technology. Primarily responsible is providing customer service, consistent with Easy Sales and Service standards. Sell products and services which provide the total solution.

●Sales and Customer Services

●PC diagnostics and repair

●Software installation

PC Technician-Accurate Title Group (May 2006 - October 2009)

Lee Kaplan - VP

16325 Northcross Dr # A

Huntersville, NC 28078-5044


Duty involving hardware and software installations, provided high-level customer care, training, and technical support. Assembly and installation of wide array of computer systems, workstations and peripheral hardware.

●Softpro Closing and Title Software

●Magellan Title Software (Internal built software)

●Administrator of the Domain Server

●Dell PC, laptop and mobile device (Palm, Blackberry, Iphone, Android)

Data Entry Clerk-Transunion, LLC ( March 2004 - May 2006)

Anita Campbell - Lead

8215 Forest Point Blvd Ste 100

Charlotte, NC 28273

Worked in a fast paced office environment maintaining data properly and combining data from various sources to generate an accurate result.


●10000+ KPH

●Atlas Software


●Edward Gaxiola - 704-***-****

●Kevin Puth - 980-***-****

●Lee Kaplan - 704-***-****

●Robb Walker - 704-***-****

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