NICOLE L. LUZAICH

*** ******* **., *******, ** **901 * 763-***-****

CAREER OBJECTIVE

To obtain a position where my skills, attributes and experience will help the organization that I work for achieve or exceed their overall financial, organizational and customer service goals.

EXPERIENCE

Oshkosh School District Oshkosh, WI

Food Service Substitute 2015-Present

Duties include being on call every morning from 6am till 9am to make sure I am available to go in to any of the district schools when they call, making sure my hours and days are flexible for me to be available. When I get to the school they choose for me I perform different tasks such as food prepping, dish washing, serving food, cash register, or gathering trays from the lunch room.

Community Color Mailer Appleton, WI

Customer Service/Outside Sales/Appointment Setting 2014-2015

Duties include setting appointments for sales reps to go out to businesses and meet with them to purchase advertisement from our company to promote their business. Went out on sales calls and met with potential clients as well as sold them on our ads and marketing techniques we use to bring in more cliental for them. Answered phones, sent off emails and bulk mail using media kits, entered in data to ACT system to track all calls and results, and touched base with call backs to set appt. as well as follow up with those who we already met with to see if they were ready to do business with us. I went out to canvass business’s (walk-ins) when had time in between appointments. Eventually just worked from home setting appointments for other sales reps and went in to office once a week for meetings and to send off media kits.

Financial Recovery Services Edina, MN

Customer Service/Financial Assistant/Collections 2013 - 2014

Duties include new inventory with scanning and entering data and inbound and outbound client calling. Building a relationship with clients and helping them to resolve their debt, tracking clients’ payments, receiving payments, customer solutions and problem-solving. Hitting weekly goals. Learning techniques and well as calling laws of all states, taking quizzes often to ensure job is done accurately and correctly. Administrative tasks such as emailing clients receipts of payment, sending letters of expectation of agreement, coding each file in computer as well as entering exactly what happened on phone calls.

Community Builders Maple Grove, MN

Administrative Assistant/Assistant Telemarketer/Assistant Manager 2011-2013

Telemarketing to provide leads to sales staff. Meet weekly sales objectives. Keep current on all technical knowledge through in-house training. Contribute to entire sales team effort through follow-up. Learn new negotiation skills and closing techniques. Track results of lead-generation systems used. Assist sales staff by calling to set appointments and reminder calls as well as maintain and update Do Not Call list. Other administrative duties include filing, data entry and 10-key on several spreadsheets and overall office organization.

Marketing/Canvassing Manager 2011-2013

Hiring, training and terminating employees as well as selecting areas to canvass and marking maps on a daily basis and transporting canvassing team to sites. Data entry of daily stats on leads, appointments set, demos and sales as well as emailing management and staff on various issues on a daily basis.

NCO Financial (part-time only a few months) Mendota Heights, MN

Customer Service/Financial Assistant/Collections 2010-2011

Contacted debtors and negotiated a payment plan with post-dated checks or paid in full. Cross-referenced debtors’ information and performed skip tracing with property owners to be able to make contact with debtor. Customer service duties including finding solutions with dates that work best to collect payments consistently. Re-contact the debtor to ensure payments are made. Touch base as needed for reminders.

My employment history consists of working in various capacities for three separate but related companies (Landmark Mortgage, Boulder Creek Builders and Help U Sell Guardian Real Estate), all housed in one building and owned by the same individual.

Landmark Mortgage Coon Rapids, MN

IT Manager/Administrative Assistant/Assistant Manager 2002-2010

Telemarketing to generate mortgage leads of sales staff to close the deal. Keep current on mortgage trends, new types of loans and technical knowledge. Contribute to entire sales team effort through follow-up with sales staff and/or customers. Assist with data entry, filing answering phone lines, 10-key, pulling credit and verification calls, maintain and update Do Not Call list, starting and stopping auto-dialer system, troubleshoot auto-dialer system, setting appointments and resolving customer service issues.

EXPERIENCE

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Boulder Creek Builders Coon Rapids, MN

Administrative Assistant/Assistant Telemarketer/Assistant Manager 2002-2010

Telemarketing to provide leads to sales staff. Meet weekly sales objectives. Keep current on all technical knowledge through in-house training. Contribute to entire sales team effort through follow-up. Learn new negotiation skills and closing techniques. Track results of lead-generation systems used. Assist sales staff by calling to set appointments and reminder calls as well as maintain and update Do Not Call list. Other administrative duties include filing, data entry and 10-key on several spreadsheets and overall office organization.

Marketing/Canvassing Manager 2002-2010

Hiring, training and terminating employees as well as selecting areas to canvass and marking maps on a daily basis and transporting canvassing team to sites. Data entry of daily stats on leads, appointments set, demos and sales as well as emailing management and staff on various issues on a daily basis.

Help U Sell Guardian Real Estate Coon Rapids, MN

Administrative Assistant 2002-2010

General office responsibilities include receptionist duties, scanning for properties, producing brochures, data entry, filing, 10-key, tracking leads and sales, performing callbacks to real estate agent for feedback regarding open house showings. Maintain and update Do Not Call list. Posting all open house listings on multiple websites and updating with price changes. General reception duties. Other duties as requested to keep the office functioning smoothly as well as overall development and maintenance of office organization.

SatCom Brooklyn Center, MN

Customer Service Representative 2001-2002

Inbound and outbound call center representative duties. Helped find a solution for customers who called in to add cable television, internet or phone service or register a complaint such as offering various package deals, upgrading their service or troubleshooting their issues.

SKILLS

Microsoft Office Suite, Adobe software Problem-solving with customers, co-workers

Written and verbal communication Excels in a fast-paced environment

Works well with on a team and independently Organized and orderly

Self-motivated and goal-oriented Quick learner

ACHIEVEMENTS

Salvaged 33% of company’s customers from switching to a competitor through reducing customer service related conflicts by 90% by handling all issues within 24 hours as well as ensuring orders were distributed equally to all employees.

Successfully ran three separate fast-paced departments consecutively while developing company and peer growth. Developed scripts that sell and fresh ideas for top-level management.

Extensive experience, knowledge and skill set. Consistent with following company procedures and policy.

Top telemarketer awards – Consistently achieved high numbers of leads and sales status in the company throughout my tenure by meeting or exceeding established weekly and monthly goals.

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