KIRAN KUMAR GUJJA

PRINCE*®-PM ITIL-ITSM MCAWS**12 CCA CCNA DISITOPS

https://www.linkedin.com/in/kiran-gujja-itil®-prince2®-9817791a

Mobile : 732-***-**** E-mail : acw3fp@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished IT Infrastructure Lead/PM over 13 years of experience leading global IT organizations in technology strategy with Hardware-Software Systems, Network and ISP Projects, Project Management with Agile Methods, Telecommunications, IT Infrastructure Service Delivery and ITSM Projects. Experience in managing ITIL, Windows NT Networked Systems and in supporting availability solutions on heterogeneous platforms. Regularly exercises judgment within generally defined practices and policies to determine the appropriate course of action. Works on business issues that are moderately complex in nature and that require a review of identifiable factors, Fast learner, and accommodation to a new environment, Work against tight deadlines, proven ability to manage cross functional teams and multiple projects concurrently in a fast-paced environment. Have an excellent understanding of Systems Integration Projects, Data Center Operations, and Migrations, Customer Services, Asset/Patch/Policy Management, Vendor Management, IT Risk Management, IT Help/Service Desk, SAS 70/SSAE 16 Audits and People Management.

EXPERTISE

Strong knowledge of VMware vCenter Server 5.5Centos 7 Linux/Windows Operating Systems (7/8/10,

2008R2, 2012R2) include Weekly Server Maintenance.

Effectively triage and resolve incidents, assist in change management and deployment support.

O365 Exchange migration : Successfully cutover migrated from Exchange 2010 to O365 Exchange cloud

Proficiency in Microsoft Office Suite applications including MS Project, SharePoint or comparable tools

Strong knowledge of the practical application of the PM and managing diverse INFRASTRUCTURE projects from concept through deployment

Hardening Enterprise HP ProLiant Servers, wide range of workstations, Hyper-V and rack mounting

Proficiency into Problem-solving to perform root cause analysis and work with cross functional teams to ensure project success

Experience with project management tools for status reporting and risk/issue management

Experience in Project Implementation of Agile Framework, IT infrastructure, Data Center Operations & Migrations and IT Helpdesk/Service Desk.

Service Delivery and Performance monitoring, technical support and troubleshooting of all IT infrastructures devices.

Strong knowledge of ITSM suites : ManageEngine ServiceDesk Plus (MSDP 9.0), Service Now, BMC

Remedy and HP

Proficiency into Cybersecurity, WatchGuard XTM Firewall (VPN, BOVPN, MUVPN, and MPLS), Cisco product Installation and configuration

Experience with HPs Incident, Problem, Request, Change and Release Management business processes

Experience in the System Center Operations Manager (SCOM), maintenance and support of the Microsoft Architecture including Active Directory (AD) services and Group Policy, Distributed File & Print services, Hyper-V and other Virtual Desktop Infrastructure (VDI), Windows Server Update Services (WSUS), System Center Configuration Management (SCCM) and IasS( Azure & Rackspace)

End point protection/security (Anti-Virus and Data Loss Prevention) infrastructure and desktop lifecycle management.

Responsibilities include enforcement of hardware standards, securing standard desktop software configurations, support and administration of our Software Distribution infrastructure.

Experience in Zomodo/Lorex CCTV, VIOP ESI/Vonage, and ESI Access control

Experience in Project Planning, Client Management, Business Analysis, Requirement Gathering, Business Design, and Configuration, testing, deployment and Rollout.

Experience in the financial, global financial markets, Health and Education industries

HARDWARE PROFICIENCIES

HP, Compaq IBM, Dell Servers with all Server/Desktop models

HP Backup storage product of DLT80i Tape drive and Network Printers

Philips, D-link, MCO's Network Terminators, KVM and Switch View Port and HP ProCurve (KVM)

Networking Products of Dell Switches 5224, Nortel VPN Switch and Cisco MGX 8800 /Switches Catalyst :2900, 3500 4506/4507 and 6500

Wider Range of Cisco Routers like1600, 1700, 1921, 2500, 3660, 3800 and 7140

WAN connectivity like Dialup and ISDN Connections, Leased Line Connectivity and MPLS

Wide Bank 28 DS3 Multiplexes,MXC4X/MXC-100, T45, and AOC Patch max port panel

Nortel Network Passport 6480/7480 and Avaya 1152A1 MedPro power Distribution Unit

SOFTWARE PROFICIENCIES

Tools/Application: NetAS/400 and Image Tool like S3Ghost and PQDI MS Resource Kit 4.0 and SNMP (Solar Winds 4.1) Existing Dell applications are Mercury, Citrix ICA/XenApp

Network Storage Management: ARCserveIT2000.

Professional Achievements

Awarded the ‘IT Building Dell Assets’ honor in recognition for outstanding contribution, drive and dedication in assisting the DIS IT Operations.

QUALITY CERTIFICATION

Completed BPI (Business Process Improvement equivalent to six sigma certification) Yellow belt certification titled “Reduction of Trouble Ticket’s related to America Applications in DIS”. The project is aimed at reducing Trouble Ticket’s America Applications access cost by 50%. And Member of BPI Green Belt project to reduce Reduction of Trouble Ticket’s on Outlook issues Ticket’s cost by 50%.

CERTIFICATIONS

PRINCE2® Foundation Certificate in Project Management

ITIL® Foundation Certificate in IT Service Management

Microsoft Certified Administering Windows Server 2012

Microsoft Certified Systems Administrator 2003

Microsoft Certified Systems Engineers 2000

Citrix Certified Administrator

Tata Telecom & Avaya’s certified on DEFINITY Call Center

Microsoft Certified Systems Administrator 2000

Cisco Certified Networks Associate

ACADEMICAL QUALIFICATIONS

MBA: Master Degree in Business Administration in 2007 from Alagappa University, Chennai, INDIA.

M.Sc. (IT): Master Degree in Information Technology in 2003 from Alagappa University, Chennai, INDIA.

BSc CS : Bachelor Degree in Computer Science in 1999 from Kranthi Degree College, Osmania INDIA.

University, Hyderabad, INDIA.

PROFESSIONAL EXPERIENCE

04/04/2013 - Present

Project:

IT Infrastructure - SWIFT

Client

Axletree Solutions Inc.

Work Location

North Brunswick, NJ

Role:

IT Infrastructure Lead/ PM

Company Profile: Axletree Solutions, a leading Treasury Management, and SWIFT

Connectivity expert, providing end-to-end solutions for banks, corporations, and Fortune 500 companies

Worldwide. Specialists in fully managed data centers which deliver a wide range of cutting-edge financial

SaaS Solutions

Job Description: Provide solutions to technical issues and responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements. Accomplish and support the IT Infrastructure projects with the execution of ITIL change Incident and Problem management processes. Responsible for timely and effective delivery of Infrastructure projects Conduct change efforts across SWIFT/Treasury by developing and leading communication with IT security concepts and best practices and is responsible for the integration and delivery of change within SWIFT and Treasury Solutions.

Responsibilities:

Installing, configuring and Managing the Windows 2008/2012 Servers & Hyper-V, Desktops on networking devices

Responsible for Mange Engine Service Desk Plus, System and network monitoring, performance and troubleshooting

Responsible for SCOM Administrating: The cross-platform data center management system for Linux/Windows operating systems and hypervisors and we monitor the health/performance information of computer systems across the ATT/PTP data centers.

1. Cross-platform monitoring – Operations Manager 2012 R2 features have enhanced interoperability through Linux (Ubuntu/CentOS) support via a single Windows-based interface. Several management packs have also been developed to extend support at ATT/PTP DCs.

2. Management pack companion – R2's Management Pack Which including package updates and the management pack catalog and download and deploy management packs straight from the wizard and keep up with the newest releases in DCs.

3. Service-level monitoring – Tracking functionality to customize service-level objectives, such as distributed applications. Custom settings include when the applications are accessible as per perform.

Experience in Vasco Two-factor authentication ID Key

Data Center migration and operations at Axletree (ATT/PTP):

Planned contemplating data center relocation with disciplined project management to guarantee consistent, accurate results, and minimize risk at ASI (Axletree Solutions Inc.) prepared a variety of plans time-proven project management strategies to ensure a successful relocation.

Logistics Calendar for Physical Move – The logistics calendar will be used to

Coordinate all outside dependencies.

Resource Plan – Identifies the resource pool, establishes roles and responsibilities, and

reporting structure for the entire move team

Communication Plan – Establishes the frequency and methods of communication,

escalation paths for NOC and Application team.

Risk Management Plan – This plan captures all the risks identified during the pre-move

review and defines the appropriate mitigation options.

Detailed Move Plan Documentation – ASI continually reviews and provides input to the

“Master Move Project Plan,” including assets to be moved. Subjects include move task

definitions, task sequencing, estimated duration and dependencies.

Change Control – Any changes to the scope of work or delivery schedule as documented

in the Roll-out-Plan of Work must be submitted, in writing, to the CAB Project Manager via

an ASI Change Control Document.

Experience on AD, DHCP, MSSQL, MySQL, WSUS, FTP, sFTP, NAS, Data Loss Prevention

Responsible for SSAE16 Audit, Antivirus, DLP and Backups

Responsible for cutover migrated from Exchange 2010 to O365 exchange cloud

Experience in Cisco product to coordinate with internal team and creating VPN tunnels/Firewall changes for external.

Responsible for Service Delivery, ITIL Change, CMDB, Incident and Problem Release Management

Technical project manager for system infrastructure projects

Experience with system infrastructure design, implementation, and operations

10/01/2012 - 03/29/ 2013

Project:

IT Infrastructure - SWIFT

Client :

Axletree Solutions India Pvt. Ltd.,

Work Location

Chennai, India

Role:

IT Infrastructure Lead/ PM

Company Profile: Axletree Solutions, a leading Treasury Management, and SWIFT

Connectivity expert, providing end-to-end solutions for banks, corporations, and Fortune 500 companies

Worldwide Specialists in fully managed data centers which deliver a wide range of cutting-edge financial

SaaS Solutions

Job Description: Managed IT Infrastructure with a combination of Windows Server /Desktop with AD for SWIFT infrastructure supporting environment to helpdesk center.

Responsibilities:

Support firewall changes based on CRQ requests assigned, CMDB, Release, and Problem Management.

Responsible for Mange Engine Service Desk Plus, installation, monitoring of networked and standalone server, workstations/desktop and application systems.

Responsible for System Center Configuration Management (SCCM):

1. SW Library, 2.Infrasturcture monitoring 3.Asset Management - ITSM

Helpdesk: SW Library Deployment which includes

-Virtual Machines creations

-Create Package from Definition Like necessary SW for Dev team

-Win OS and Win7 Pro image

-SW updates and Windows Server Update services

-Symantec Data Loss Prevention agent and Updates

-Agent for SCCM

-Panda AV Clients and latest definitions

-Web Apache/Tomcat

-MSSQL Server and clients

-SAA/SAG clients and patches

Provides desktop/workstation, applications, and security support. Serve as systems projects team lead.

Service Delivery Status reporting and Testing support

Managing system changes and new initiatives

Proven ability to design and execute communication plans and work with internal and external staff in a diverse multi-tiered environment

Communicating complex & detailed technology functionality to the system users and individuals with the IT design and terminology

02/11/2012 - 09/29/2012

Project:

Health Project - RGJAY

Client

Government of Maharashtra

Work Location

Mumbai, India

Role:

IT Lead/ PM

Company Profile: To conceptualize, implement, establish, provide, administer, modify & supervise directly or indirectly RGJAY (or any other scheme by whatever name it may be called) which is formed to provide medical facilities to the beneficiaries identified by the Government of Maharashtra.

Job Description: SaaS on Government Health Project implementation technology solutions to coordinate the requirements from the stakeholders and translating them into software modules for the developers as Agile methodology. Participate in UAT facilitating and moving the applications to Production environment.

Responsibilities:

Health Project requirement elicitation, analysis and feasibility review with different teams.

Creation of consolidated project requirement document and handover to software development teams.

Overseeing rapid, real-time change in requirements, requirements prioritization and project execution strategies.

Maintain Change Request (Change Management) CMDB & Issue documentation, along with regular upkeep of project traceability Matrix.

Manage Help/Service Desk, project timelines, issues & stakeholder concerns while remaining true to Service Intelligence expectations.

Manage the Service Delivery, IT Infrastructure teams, and vendor participation globally

Provide regular status, and risk and issue updates to Executive level Management

05/02/2011– 2/10/2012

Employer :

Mexus Education Pvt. Ltd

Clients :

iKen School Ecosystem

Work Location

Mumbai, India

Role:

Technical Lead/ PM

Company Profile: Mexus Education is an education solutions provider based in India. The company works in the K-12 segment, in collaboration with educators, learners, academicians and administrators to deliver learner-driven content through appropriate interactive technology.

Responsibilities:

ERP Application development and support of the School’s MIS applications on Windows Infrastructure. Coordinate with R&D team and encouraging innovation to ensure continuous service improvement.

Executing and updating the iKEN Content management and plans as necessary.

Resolving and documenting issues.

Coordinate with development teams and organizational entities to identify and monitor issues, impacts, and dependencies of the iKEN product.

Build and execute on comprehensive ERP training plans to ensure School iKEN product support group readiness for implementation.

Coordinate Help/Service Desk,meetings, as needed, to initiate working sessions, resolve project issues.

Service Delivery and promote continuous improvement by conducting, documenting, and communicating lessons learned.

05/11/2010– 04/27/2011

Project:

Health Project - Aarogyasri

Client

Government of Andhra Pradesh

Work Location

Hyderabad, India

Role:

IT Infrastructure Lead/ PM

Company Profile: The flagship scheme of all health initiatives of the State Government with a mission to provide quality healthcare to the poor. The aim of the Government is to achieve "Health for All" In order to facilitate the effective implementation of the scheme.

Job Description: Ensure successful setup and commissioning of Windows2003 IT infrastructure for the Health Project while working closely with a team of consultants and vendors.

Responsibilities:

Define direction for establishing quality standards for the IT Command Center

Experience leading programs within an I.T. Operations and Software developing team

Successful service delivery - SLA achievement and high level of Monitoring overall performance of services

Set and manage project expectations ensuring all applicable functional areas engaged on the project.

Create and maintain a project schedule for each project by identifying and monitoring.

Manage Help/Service Desk and Control, track and report on project performance.

Conducting regular team status meetings

12/08/2008 – 05/10/2010

Project:

Project Delivery

Client

ACME Telecom and Network Solutions Pvt. Ltd.,

Work Location

Bangalore and Bhubaneshwar, India

Role:

Consultant - IT Infrastructure Project

Company Profile: ACME T&NS is directly involved in Satellite Communications and Mobile Communication industry and handles various mobile communication products across the world.

Job Description: Preformed a wide variety of tasks on cellular equipment rollout in Eastern India. The work includes performing need analysis, devising implementation strategies, creating product rollout and communication plans.

Responsibilities:

Managed the installations & integration activities of all projects

Experience in Service Delivery, Client relationships & meeting deadlines

Experience Project reporting

End to End tracking of Large, Complex and Strategic Projects /Programs that yield measurable results within Schedule, Cost and Scope as per quality standards

Identifying & Prioritizing Projects in line with Customer Business Requirement

Implement consistent project management processes and methodology. Facilitate better collaboration, knowledge, and best-practice.

Understanding technical challenges and subsequently, align cross-functional teams to mitigate

Collaborating with business units to integrate business needs, interests, and objectives

05/19/2008 – 12/04/2008

Employer :

Goldman Sachs Services Private Limited

Project:

GS ITIL - Change, Incident, and Problem

Work Location

Bangalore, India

Role:

VP - Technology

Company Profile: The Goldman Sachs Group is leading global investment banking, securities, and investment management firm that provide a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments, and individuals.

Job Description: Responsible for the Change Management process to deliver customer-facing and internal IT application management activities to ensure ongoing stakeholder and user engagement

Responsibilities:

Strong governance of the process towards ITIL framework, Service Delivery and SOX compliance within the organization.

Develop a change management and CMDB strategy, identify and prepare the change management resources.

Transition the change management activities to day-to-day business managers; assess the organization's change readiness.

Reviewing Significant and Major Application Release Changes.

Reviewing Significant and Major Operational infrastructure related Changes Like Unix, database, Middleware and storage etc.,

Chairing a weekly CAB meeting for Emerging Market.

Conducting weekly team meetings between India & Singapore, updating status to UK Senior Manager, encouraging the team members to take part in Nativities Enhancements and Process Improvement idea in terms of Change Management.

Analyzing all the Risks, Impacts, and Mitigations of Change Records raised by the Change Creators from different Support and Development groups across the GS.

Monthly Hindsight Review (Auditing of Changes) for all types of Change records for Compliance and Quality Check.

03/20/2008 – 05/02/2008

Employer ::

Tata Business Support Services

Clients

Telecom and BPO - TBSS

Work Location

Hyderabad, India

Role:

Manager- Corporate Technology

Company Profile: TBBS into BFSI, manufacturing, technology solutions, FMCG, telecom, infrastructure, hospitality, IT, BPO and others

Job Description: Maintained Information Technology group comprising of data center and helpdesk staff to meet the stringent operational requirements, Rolled out new equipment to satisfy the growth of the company

Responsibilities:

Plans direct and manages the daily operations of a computer operations department

Responsible for Service Delivery, operation support calls and peripheral information system equipment and for developing schedules for equipment usage

Leads a team of support personnel who troubleshoot IT issues

Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user

Helps business operations utilize information systems to improve efficiency and keeps computer equipment, hardware, and software updated to meet organizational needs

Maintains working relationships with vendors and third party providers, ensuring

contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis

Appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered to

01/28/2008 – 02/23/2008

Employer ::

Tangerine Limited Internet Services

Project:

Implementing the ISP

Work Location

Nairobi, Kenya

Role:

Manager-ISP Project

Company Profile: Tangerine uses the best state of the art technology available internationally to create a network capable of providing the most cost effective broadband services to customers. The core of the technology is IP Based and acts as a networking transmission protocol for a total harmonic end to end solution.

Job Description: Manage and maintain the service delivery day to day implementation of the WiMax internet service Software, and support hardware and network infrastructure

Responsibilities:

Provide a consistently professional level of interaction with vendors and customers on new and ongoing projects.

Day to day tasks includes writing detailed and accurate quotes, conducting site surveys, making progress reports to customers and communication with field technicians for troubleshooting & clarification.

To consider all factors relating to new projects and ensure a high level of satisfaction to our customers while maintaining the profitability of the company.

01/05/2006 – 11/30/2007

Employer ::

GENPACT, INDIA

Clients

Nissan( NNA & Canada), Merrill Lynch, Bank of Wachovia and DuPont

Work Location

Hyderabad, India

Role:

Manager – Information Technology

Company Profile: GENPACT is a global IT infrastructure services provider that plans, designs, and implements organizational IT strategies and manages mission-critical IT infrastructure for global clients. GENPACT leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge.

Job Description: Provided IT service delivery in an effective, efficient manner and ensure to maximum access, implementation of technology services, Change, CMDB and Problem Management resource SDLC Best Practices for large, complex projects.

Responsibilities:

Recommends and coordinates IT department resources to effectively manage helpdesk, system/network/telecom administration,

Implements and monitors management information systems policies & controls to ensure data accuracy, security, legal and regulatory compliance

Prepare weekly and monthly progress reports

Responsible for reviewing all associated contracts, specifications, drawings, scope of work, estimates, requirements and other pertinent project information and prepare a project plan for review

Oversee the assignment of projects to staff members to obtain most effective utilization of resources to meet the Company's commitments to customers

Complete Project Closeout Report to identify final changes in work scope.

02/21/2005 – 01/04/2006

Employer ::

Hewlett-Packard GlobalSoft Limited

Project

HP ITIL Change and Configuration Management

Work Location

Bangalore, India

Role:

Manager - CCM

Company Profile: Hewlett-Packard GlobalSoft Private Limited develops software and provides contact center services in the United States. The company offers system software platform through Linux, NSK, and UNIX. It also licenses software products and offers related services.

Job Description: Accountable for the delivery and management of Change and Configuration Management Services to Global Delivery India Center (GDIC)

Responsibilities:

Ensuring that the Change Management and HPs UCMDB/UD process is being followed ITIL HP global standard

Maintaining goals and objectives within the process designs and recommends metrics and reports for management

Convening and chairing CAB/EC meetings across HP GDIC

Managing Urgent RFCs through the life cycle and approving for authorizing changes that meet all defined criteria

Assisting the Process Owner in identifying and prioritizing process improvements

Conducting Post Implementation Reviews and Updating the Changelog with all progress

Reviewing implemented Changes to ensure they have met their objectives

Assisting the Change Management Global and Regional Process Owners in driving Service

management best-practice and ITIL process standardization

Manages the planning, identification, control, and tracking and audit all Configuration Items (CIs) in the Configuration Management Database (CMDB) as defined globally and documented within the Account Configuration Management Plan.

Monitors and Reports unauthorized changes to CIs in the CMDB (in collaboration with Change Management) and directs CI Owners in reconciliation actions (including identifying the root cause through Problem Management and correcting CI data).

Ensures consistency and integrity of CMDB data in alignment with the Delivery Operations IT environment through execution of verification & audit procedures, and ad hoc compliance checks.

Maintains Account specific supporting documentation (where required) and ensures training collateral is available.

02/24/2003 – 02/15/2005

Employer ::

Dell International Services

Project

IT Operation, Support, and Datacenter

Work Location

Hyderabad and Bangalore, India

Role:

IT Support Senior Specialist

Company Profile: Dell International Services India Private Limited manufactures and provides computer technology solutions worldwide. The company manufactures client computing devices, other major devices and storage solutions, including storage area networks, network-attached storage, direct-attached storage, and backup systems in India. It provides information technology services focusing on business transformation and application outsourcing.

Job Description: Responsible for providing superior technical support and service for Server, desktop, and laptop related hardware, software, Change, CMDB and Problem Management and network.

Responsibilities:

Install and configure SW and HW devices in Windows to SAN connector to Power vault 136T

Effective execution of responsibilities and use of good judgment are critical to keeping Dell's production environment systems working.

Assists with execution of critical event management (severity level 1 and 2)

Oversees communication and notification to IT support groups and management of status of high severity, Problems, and complex changes, Communication will include regular status reports to IT senior Management

Support day to day IT activates including administration, system maintenance, end users

Support for the areas of Exchange, File and Print Servers, SMS, Proxy, Domain DNS, DHCP, ACD/PABX.

Configuring DNS primary/secondary Server and Exposure to the implementation of DHCP Server & Clients and Using the Legato 6.0 for the Backup & Recovery the Data.

Monitoring the LAN/WAN through SNMP tool like SolarWinds. Vendor Co-ordination & Escalation for Leased Line Connectivity & Telecom Issues.

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