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Customer Service Accounting

Wolfville, Nova Scotia, Canada
October 17, 2016

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JULIAN NGUYEN • 647-***-****

October 17, 2016

Job Title: Event Staff

Dear Hiring Manager,

Thank you for allowing me to present my candidacy. As an educated and experienced professional, I possess strong motivation to join your team to utilize my academic knowledge. With two years of practical accounting experience and a university-level education, I am eager to apply my learning in a way to effectively contribute as a team member. I am applying for the Event Staff position currently advertised. Further to my academic credentials, please consider my following personal attributes:

Graduated Nova Scotia Community College with Honours in Business Administration

16 years of customer service experience and working in team setting

6 years of sales and marketing experience

5 years of experience processing financial transactions

2 years of management experience

2 years of exposure to financial information systems

Experience in providing support to individuals (homeless, poverty, mental health and addictions).

Experience with providing financial advice and support

Bachelor of Commerce degree, majoring in Accounting – learned how to prepare financial statements, and how to interpret what it means in relation to decision-making in business. Theoretical education, which helped to develop critical reasoning skills, intellectual curiosity, general problem solving skills, written aptitude and extensive research methods.

Diploma in Business Administration (Accounting Concentration with Honours) with strong practical and academic experience in financial statements preparation, bookkeeping (A/R, A/P, GL, etc.) and knowledge of accounting principles and procedures.

Technical expertise in MS Office Suite and general computer equipment proficiency (MS Word, Excel, Power Point, Access, Publisher, Outlook Express) with strong knowledge of Simply Accounting/Sage 50 and bookkeeping capabilities.

Strong interpersonal skills including team work, dependability, reliability, flexibility and willingness to work in high demanding environment. Able to accomplish tasks and objectives within critical deadlines.

Excellent communication and use of professional dialogue with clients backed by excellent listening, courteous feedback and proper follow up execution.

Detail oriented individual with capacity to handle demanding situations in a fast paced work culture and able to stay focused and motivated towards goals.

Visible Minority

My professional experiences to date have proven me to be a dedicated, highly collaborative, self-motivated individual with a track record for performance excellence. I am optimistic to develop a long-term career and am excited by the prospect of joining Leading Marketing Firm’s skilled and talented professionals. I look forward to meeting with you to expand on the merits of my candidacy. In the interim, thank you for your time and consideration.


Julian Nguyen

JULIAN NGUYEN • 647-***-****




Ambitious and enthusiastic business professional recently completed a Bachelor of Commerce degree, majoring in Accounting with further interest in pursuing a CPA designation. Able to interact with people from diverse professional and cultural backgrounds in a courteous manner. Exercise independent judgment, decision-making and creative problem solving abilities. Strong experience in client-based interactions and building strong customer relationships. Self-motivated and quick-learner who always exceeds expectations.

• Procedural Adherence

• MS Office Software


• Strong Knowledge of Accounting


• Detailed Oriented & Multi-Tasker

• Time Management Ability

• Results Oriented



Bachelor of Commerce (major in Accounting) – 4-year Degree, Saint Mary’s University, 2015 Intermediate Financial Accounting I and II ● Financial Accounting Theory ● Introduction to Computer Applications ● Introduction to Business Management ● Management Information Systems ● Cost Management: Measurement Systems and Systems Evaluation ● Strategic Management ● Business Finance ● Advanced Financial Accounting: Corporate Accounting

Business Administration (Accounting Concentration, Honours) – 2-year Diploma, Nova Scotia Community College, 2012

Cost Accounting ● Financial Accounting ● Financial Management ● Taxation ● Office Management SUMMARY OF QUALIFICATIONS

• Excellent written and verbal communication abilities

• Critical thinking & logical analyzing skills

• Proficiency in analytical, statistical and mathematical evaluations

• Strong knowledge of accounting principles and regulations

• Day-to-day manual and computerized accounting functions

• Knowledge of Simply Accounting/Sage 50 and book keeping experience

• Ability to learn and develop additional technical skills

• Ability to efficiently time-manage tasks while ensuring procedural adherence

• Ability to work independently and collaboratively in a team environment

• Thrives in fast-paced, goal-oriented environment

• Capacity to provide sensitive and confidential support EMPLOYMENT EXPERIENCE

Brand Ambassador and Team Lead, GMR Marketing, Staff Nation, Mosaic, Reef Moxie, Influence Marketing 2010 – present

Exhibited superior professionalism and commitment to excellence in providing optimum brand promotion. Interactions include hosting VIP clients at national events to product promotion in a retail setting. Delivered training to new ambassadors for maximum team performance. Supervised the team by directing tasks to team members through effective organization and management. Maintained the point of contact for Account Manager. Completed necessary documentation of records and reports for activation. Consistently met sales and client interaction targets. TECHNICAL EXPERTISE

Microsoft Office Applications

Word, Excel, Outlook Express,

Power Point, Publisher, Access

Windows OS: XP, Vista, 7

Excellent Typing Skills (60wpm)

Simply Accounting/Sage 50

JULIAN NGUYEN • 647-***-****

Service Advisor, Scotiabank – Halifax, NS 2014 – 2015 Sales responsibilities included: processing pre-approved credit cards and opening/closing accounts. Maintained expert knowledge of relevant policies and internal controls to educate and advise clients, enforce compliance and minimize risk. Helped provide training and assistance to new Customer Service Representatives with procedures, processes and software. Contributed to the timely and accurately completion of branch administration work. General filing and other various receptionist duties.

Customer Service Representative, Scotiabank – Halifax, NS 2010 – 2014 Delivered excellent service to clients in their daily banking transactions in a helpful and courteous manner to foster relationships of mutual trust, respect and confidence. Provided personable knowledge of company’s full range of financial products and services. Managed large transaction volumes while maintaining high attention to detail and accuracy. Demonstrated ability to meet goals including sales targets and standards related to performance, customer service, operational and compliance requirements.

Inventory Control Specialist, MacArthur’s Quality Flowers & Plants Inc. 2013 – 2015 Prepared and maintained records of all incoming and outgoing inventory of supplies and products. Compiled inventory reports and issuance to management. Supported shipping preparation and loading. Ensured proper storage and maintenance through careful monitoring and detail-oriented stocking. Reviewed inventory counts and balance accuracy. Adhered to proper prevention loss policies and organizational guidelines. Apple Product Professional, Volt Workforce Solutions 2012 – 2014 Maintained a strong working knowledge of the latest products, promotions and solutions from Apple. Delivered high quality customer care through professionalism and product knowledge. Designed and provided effective demos and presentations through extensive knowledge of represented products. Consistently met, or exceeded, sales goals. Fostered interpersonal relationships to help build a community of loyal Apple consumers. Worked with minimal supervision while still ensuring performance excellence.

References are available upon request.

Contact this candidate