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Management Project

Delhi, India
October 17, 2016

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Sonal Arora

Contact No.: +91-965*******


Sonal is working as a Team Leader in the Global Markets team at KPMG as part of Account Management Services program supporting KPMG’s Platinum Accounts, spanning across the globe. She holds Experience in working in a cross- border, multi-location support teams delivering challenging projects effectively and on time. Demonstrated capabilities in Client Relationship Management, Account Management, Team Management, Procurement reporting, Secondary Research, Business Planning and Reporting, Business Analytics, Knowledge Management, Project Management, and Competitors Intelligence.

Key Skills and Technical Exposure

Certification and Personal Training

Account/Stakeholder Management

MS Office tools (Word, Excel, PowerPoint)

Procurement Reporting

MS Project

Pipeline Reporting and Management

KPMG In house Trainings

Account Planning

Factiva, Thomson Reuters, LexisNexis, TM1 tool, Continuous Insights tool

Secondary Research


Internal Quality Control

SharePoint Management

Account Communications

Relationship management

Career Highlights

MBA from Management Education and Research Institute in Marketing and Human Resources

5 years of work experience; currently working in KPMG’s Global Markets team

Awarded ‘Kudos’ for the quarter January – March 2012 and March 2016

Awarded ‘Above & Beyond” for quarter April – June 2016

Promoted within 1 year of joining

Acting as a sector lead for Insurance and IM sector

Worked in number of sectors including Life Sciences & healthcare, TMT and Financial Services

Leading 4 accounts and other initiatives at department level

End to end account and project management for global clients

WORK EXPERIENCE - 5+yrs (post MBA)

Current Employer: KPMG – Team Leader

Experience: 5 years 2 Months

Job Responsibilities:

End to end client delivery for all account management based work. Interact with the CST on day to day basis to monitor the progress on the account. Partner and collaborate with the Client Servicing Teams/ Account Teams on a variety of Account Support activities (Business Planning & Reporting, Project Management-PMO, SharePoint based Knowledge Management, Marketing & Communications, RFP, Procurement reporting and Invoicing Support).

Client / Account Management and Financial Planning

oPitch service proposition to the client and manage relationships with Global Lead Partners and Account Directors

oAssess client expectations and develop key deliverables accordingly

oConverting client relationships to revenue generating service stream

oPresent progress update to client on weekly/monthly basis

oManage client queries and grievances

oManage national and international client relationships

oAssess and meet client expectations

oCoordinate with client to ensure smooth process transition

oSuccessfully developed annual account plan (Budgeting/Forecasting) KPMG key accounts

oDeal with procurement to finalize the rate card governing the global MSA

oDrive Account Specific Monthly Deep Dive/ periodic business review update

oTo be the main point of contact for the on-shore Global Account team at all stages in the ‘life cycle’ of the engagement

oSuccessfully implement the idea of account communication, now a Global practice

oAs SME, conduct training for fellow team members on SAP, Sentinel, Account communications and use of research tools to enhance productivity

oDefine and maintain ownership and accountability for self and stakeholders for each of the project undertaken

Service Delivery Management

oOperations Management and Reporting

oProduct Scoping, effort estimate and SoW preparation

oEnsure Quality and timeliness of various deliverables

Project Management:

oUnderstanding project specifications from client and defining project scope

oAssess time and skill requirement, prepare proposals and agree on cost with client

oDevelop project implementation strategy

oExecute project plan; manage performance and control

oPeriodic project reviews and presentations with client

oSuggest and implement process improvement measures

Industrial Training Experience

Summer Internship, IFFCO - Indian Farmers Fertilizer Cooperative Limited

Summer training at HDFC Life Insurance Company

Educational Qualification

MBA – Management Education and Research Institute in Marketing and Human Resources

Bachelor of Business Administration from Trinity Institute of Management and Technology, 2009

Completed Class 12th (Commerce with computers) with First Division from S.D. Public School, 2006

Completed Class 10th with First Division from S.D. Public School, 2004


Awarded Above & Beyond for high performance in 2016

Award for outstanding participation at the CSR activity undertaken by KPMG 2013

Won the ‘Kudos’ award at KPMG Global Services 2012

Won 1st position in Group Dance competition at an inter-college Level, 2010

Won the 3rd position in inter-college Solo Singing Competition held at college level, 2008


Lead Member of Placement Committee Management Education and Research Institute

‘Organized the event ‘Darpan’, at the annual college Trinity Institute of Management and Technology

Member of school dance group

Aligned as the Yearly Prefect for 5 years at S.D. Public School

Participated in various dance and singing competition

Personal Details

Date of Birth : 24th August, 1988

Languages Known : English & Hindi

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