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Customer Service Manager

October 17, 2016

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Jessica Brawner



To obtain a permanent position that will allow me to make a daily impact, as well as, use my education, skills and previous experience in a way that is mutually beneficial and allows for future growth and advancement in my professional development.


Randstad US Atlanta, GA July 2016 Current

Payroll Specialist

Maintains payroll information by collecting and organizing time card data

Processes all pay election requests for four Randstad divisions

Provides payroll information by answering questions and requests from the field and employees via phone and email

Maintains payroll operations by following policies and procedures; reporting needed changes

Completes verification reports for unemployment information for current and terminated employees

Processes and issues invoices to clients on a weekly basis

Scans and returns child support and termed employee garnishments

Randstad US Atlanta, GA November 2015 July 2016

Call Center Specialist

Achieved top call taker within two weeks of taking calls

Assisted with Branch calls during Spherion conversion of over 17,000 employees

Consistently answer incoming calls with excellent professionalism and customer support

Only temporary specialist to be cross-trained between six types of calls: Spherion Branch, Spherion Employee, Randstad talent, Spherion Customer, Spherion Recruiter Workbench

Consistently answered chat/remote support sessions with excellent timing and attention to detail

Handle calls from internal and external customers

Gather necessary information from customers in order to sufficiently document each case with detailed notes

Assisted Branch calls in entering/editing talent/customer records in Randstad Front Office and Staffing Connect

Randstad Technologies Atlanta, GA May 2014 November 2015

Branch Administrator

Managed payroll for approximately 100 people

Managed all invoices from branch by coding and submitting

Reviewed contracts and entered customer setup

Managed Consultant care and Talent Care

Reviewed and addressed any commission issues

Responsible for hiring and terminating all consultants in Internal CRM

Updated contractor spreadsheets daily, such as: Consultant and Redeployment, Placements, Starts, and Finishes, and Onboarding

Checked inventory and order supplies weekly

Placed orders for promotional items

Audited Bullhorn for Talent and Client Care updates

Hog Heaven Lagrange, GA March 2008 April 2013

Server/Host/Cashier [Intermittent]

Server lead in a fast paced environment

Handled cash and credit/debit cards

Completed all side work at the end of the shift

Greeted guests appropriately

Checked orders as food was ready and delivered to assigned tables

Cracker Barrel Danville, KY January 2010 August 2010


Handled cash and credit/debit cards

Completed all side work at the end of the shift

Made sure the dining room was presentable before and after each shift

Greeted each guest appropriately

Knowledgeable of the menu options available to guests

Nature’s Own Lagrange, GA March 2007 February 2008

Office Manager

Managed weekly inventory and ordered supplies as needed

Created and delivered invoices via mail and fax

Managed payroll through basic business checking account

Managed owner’s schedule for client appointments

Scripted and files business contacts


Gwinnett Technical College

January 2014 – Currently taking the year off to focus on my career development

Related Skill Set


Average 60 WPM


Excellent customer service skills

Excellent Oral and Written Communication

Attention to detail, organized and problem solver

Volunteer Experience

New City Church (2/2014- 4/2015)

Wellspring Living Donation Center (2013-2015)

Norcross Co-Op Ministries (2013)

Atlanta Feed the Homeless (2010)

References Available Upon Request

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