Jessica Brawner
706-***-**** acw3cs@r.postjobfree.com
Objective
To obtain a permanent position that will allow me to make a daily impact, as well as, use my education, skills and previous experience in a way that is mutually beneficial and allows for future growth and advancement in my professional development.
Experience
Randstad US Atlanta, GA July 2016 Current
Payroll Specialist
Maintains payroll information by collecting and organizing time card data
Processes all pay election requests for four Randstad divisions
Provides payroll information by answering questions and requests from the field and employees via phone and email
Maintains payroll operations by following policies and procedures; reporting needed changes
Completes verification reports for unemployment information for current and terminated employees
Processes and issues invoices to clients on a weekly basis
Scans and returns child support and termed employee garnishments
Randstad US Atlanta, GA November 2015 July 2016
Call Center Specialist
Achieved top call taker within two weeks of taking calls
Assisted with Branch calls during Spherion conversion of over 17,000 employees
Consistently answer incoming calls with excellent professionalism and customer support
Only temporary specialist to be cross-trained between six types of calls: Spherion Branch, Spherion Employee, Randstad talent, Spherion Customer, Spherion Recruiter Workbench
Consistently answered chat/remote support sessions with excellent timing and attention to detail
Handle calls from internal and external customers
Gather necessary information from customers in order to sufficiently document each case with detailed notes
Assisted Branch calls in entering/editing talent/customer records in Randstad Front Office and Staffing Connect
Randstad Technologies Atlanta, GA May 2014 November 2015
Branch Administrator
Managed payroll for approximately 100 people
Managed all invoices from branch by coding and submitting
Reviewed contracts and entered customer setup
Managed Consultant care and Talent Care
Reviewed and addressed any commission issues
Responsible for hiring and terminating all consultants in Internal CRM
Updated contractor spreadsheets daily, such as: Consultant and Redeployment, Placements, Starts, and Finishes, and Onboarding
Checked inventory and order supplies weekly
Placed orders for promotional items
Audited Bullhorn for Talent and Client Care updates
Hog Heaven Lagrange, GA March 2008 April 2013
Server/Host/Cashier [Intermittent]
Server lead in a fast paced environment
Handled cash and credit/debit cards
Completed all side work at the end of the shift
Greeted guests appropriately
Checked orders as food was ready and delivered to assigned tables
Cracker Barrel Danville, KY January 2010 August 2010
Server/Host
Handled cash and credit/debit cards
Completed all side work at the end of the shift
Made sure the dining room was presentable before and after each shift
Greeted each guest appropriately
Knowledgeable of the menu options available to guests
Nature’s Own Lagrange, GA March 2007 February 2008
Office Manager
Managed weekly inventory and ordered supplies as needed
Created and delivered invoices via mail and fax
Managed payroll through basic business checking account
Managed owner’s schedule for client appointments
Scripted and files business contacts
Education
Gwinnett Technical College
January 2014 – Currently taking the year off to focus on my career development
Related Skill Set
Payroll
Average 60 WPM
Multi-tasking
Excellent customer service skills
Excellent Oral and Written Communication
Attention to detail, organized and problem solver
Volunteer Experience
New City Church (2/2014- 4/2015)
Wellspring Living Donation Center (2013-2015)
Norcross Co-Op Ministries (2013)
Atlanta Feed the Homeless (2010)
References Available Upon Request