Customer Service Sales
Resume:
Jeffery L Monaghan
#***
Superior, Wisconsin 54880
acw3cp@r.postjobfree.com
PROFESSIONAL SUMMARY
I have 11 years experience as a Sara Lee route salesman. I worked three years delivering electrical products to contractors. I delivered SCHWANS frozen foods for three years, and I have three years experience delivering wholesale frozen foods to retail stores. SKILLS
I have a completely safe, accident-free driving record. I have loaded my own truck and operated a computer which I used to print invoices for customers. WORK EXPERIENCE
8/2016
to
9/2016
AMERIPRIDE
Duluth, Minnesota
Customer Service Representative
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
11/2013
to
6/2016
ENJOY, LLC (SCHOEPS Ice Cream, Inc.)
Cold Front Distribution, LLC
Madison, Wisconsin
route sales
• Call on prospective customers to explain company services or to solicit new business.
• Drive trucks to deliver such items as food, medical supplies, or newspapers.
• Record sales or delivery information on daily sales or delivery record.
• Review lists of dealers, customers, or station drops and load trucks.
• Inform regular customers of new products or services and price changes. 1/2013
to
11/2013
SAMS Club
Hermantown, Minnesota
warehouse laborer
• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
8/2010
to
12/2012
SCHWANS Home Service
Esko, Minnesota
Customer Service Representative
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Solicit sales of new or additional services or products. 8/2007
to
8/2010
Great Lakes Electrical Equipment, Inc
Superior, Wisconsin
driver
• Call on prospective customers to explain company services or to solicit new business.
• Drive trucks to deliver such items as food, medical supplies, or newspapers.
• Collect money from customers, make change, and record transactions on customer receipts.
• Record sales or delivery information on daily sales or delivery record.
• Review lists of dealers, customers, or station drops and load trucks.
• Write customer orders and sales contracts according to company guidelines.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
4/1994
to
8/2007
Sara Lee Bakery Group
Chicago, Illinois
customer service representative
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products. CERTIFICATIONS, LICENSES, AWARDS
I have a Wisconsin Class ABCD Commercial Drivers License (exp 11/16/2022) with a valid federal medical card endorsement (exp 02/26/18)
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