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Customer Service Sales

Location:
Duluth, Minnesota, United States
Salary:
$1000 weekly
Posted:
October 17, 2016

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Jeffery L Monaghan

**** ***** ******

#***

Superior, Wisconsin 54880

(218) ***-**** or (715) ***-****

acw3cp@r.postjobfree.com

PROFESSIONAL SUMMARY

I have 11 years experience as a Sara Lee route salesman. I worked three years delivering electrical products to contractors. I delivered SCHWANS frozen foods for three years, and I have three years experience delivering wholesale frozen foods to retail stores. SKILLS

I have a completely safe, accident-free driving record. I have loaded my own truck and operated a computer which I used to print invoices for customers. WORK EXPERIENCE

8/2016

to

9/2016

AMERIPRIDE

Duluth, Minnesota

Customer Service Representative

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

11/2013

to

6/2016

ENJOY, LLC (SCHOEPS Ice Cream, Inc.)

Cold Front Distribution, LLC

Madison, Wisconsin

route sales

• Call on prospective customers to explain company services or to solicit new business.

• Drive trucks to deliver such items as food, medical supplies, or newspapers.

• Record sales or delivery information on daily sales or delivery record.

• Review lists of dealers, customers, or station drops and load trucks.

• Inform regular customers of new products or services and price changes. 1/2013

to

11/2013

SAMS Club

Hermantown, Minnesota

warehouse laborer

• Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.

• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.

8/2010

to

12/2012

SCHWANS Home Service

Esko, Minnesota

Customer Service Representative

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Solicit sales of new or additional services or products. 8/2007

to

8/2010

Great Lakes Electrical Equipment, Inc

Superior, Wisconsin

driver

• Call on prospective customers to explain company services or to solicit new business.

• Drive trucks to deliver such items as food, medical supplies, or newspapers.

• Collect money from customers, make change, and record transactions on customer receipts.

• Record sales or delivery information on daily sales or delivery record.

• Review lists of dealers, customers, or station drops and load trucks.

• Write customer orders and sales contracts according to company guidelines.

• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

4/1994

to

8/2007

Sara Lee Bakery Group

Chicago, Illinois

customer service representative

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Solicit sales of new or additional services or products. CERTIFICATIONS, LICENSES, AWARDS

I have a Wisconsin Class ABCD Commercial Drivers License (exp 11/16/2022) with a valid federal medical card endorsement (exp 02/26/18)



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