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Human Resources Customer Service

Jonesboro, Georgia, United States
October 17, 2016

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Work Experience – Various Locations ****-Present

Sales Associate 02/16 - Present

Home Depot S: Mr. Yumarcus Dawkins

** ******** ** *: 678-***-****

Ellenwood, GA 30294 40hrs/week, 21,000/yr

Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Provided product knowledge, product features, and knowing related items to sell an entire project. Greeted, qualified, recommended and closed every customer in the lumber and building material department. Actively sought out and became knowledgeable in other departments within the store. Maintained the in-stock conditions of assigned areas, and ensured areas and adjacent areas were clean, shoppable, and safe by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to supervisors and working safely as not to endanger myself, co-workers, vendors, or customers.

Senior Human Resources Manager 01/13 – 12/15

U.S. Army S: Ms. Lee Ann Gutwald

Office of the Deputy Chief of Staff, G-3/5/7 P: 703-***-**** May Contact

Washington, DC 20301 60hrs/week, 85,000/yr

Led 5 personnel in the reviewing over 9,000 Army and Secretariat level actions for prompt and accurate processing with 100% accuracy. Accounted for and protected over 400 classified documents with zero security violations or spillage of sensitive information. Supervised the prompt reviewing and accurate processing of executive correspondence, staff actions and service wide taskers ensuring all actions were tracked and accounted for in the Headquarters, Department of the Army Tasker Tracking System. Ensured all actions were in compliance with DoD guidelines and regulations. Received, dispatched, processed and stored mail with zero losses or violations.

Senior Human Resources Manager 03/10 – 12/12

U. S. Army S: CSM Sheldon Moorer

Brigade Special Troops Battalion 4th Brigade 10th Mountain P: 706-***-**** May contact

Fort Polk, LA 71459 72 hrs/w, $67,000/yr

Led a team of 7 personnel in the processing and accounting of over 4,000 personnel actions, promotions, new appointments and assignments, and various other administrative duties with 100% accuracy. Managed over $15M worth of sensitive item and unclassified equipment, in multiple locations, without a single loss. Spearheaded the proper coding for all administrative actions in various systems to include Interactive Personnel Electronics Records Management System, Integrated Personnel and Pay System, and Electronic Military Personnel Office system. Received, dispatched, processed and stored mail in temporarily assigned and home station environments with zero losses or violations. Worked directly for Senior Leaders advising on strength management and the allocation of resources, money, manpower, equipment and space, and special projects with other staff agencies.

Human Resources Clerk 03/06 – 03/10

U. S. Army S: Ms. Joanne Revis

Supreme Allied Command Transformation P: 843-***-**** May contact

Norfolk, VA 23551 60hrs/w, $52,000/yr

Led a team of 4 multi-service personnel in providing customer service and administrative support to 28 North Atlantic Treaty Organization and Partners for Peace Nation personnel within the Supreme Allied Command Transformation consisting of over 1,000 personnel located both stateside and in Europe. Processed over 1,100 I.D. card applications, 1,200 leave forms and other personnel actions with over 95% accuracy. Prepared over 1,200 U.S. government travel claims with over 95% accuracy; personally worked with Executive Leadership and Ambassadors to ensure accurate and efficient processing.

Human Resources Clerk 08/05 – 03/06

U. S. Army S: N/A

United Nations Military Armistice Commission P: N/A

Seoul, South Korea 50hrs/w, $52,000/yr

Led a team of 3 multi-service personnel in the processing of personnel actions and travel claims for military members and civilians from multiple United Nations organizations with zero defects. Led the movement of over 15 personnel and equipment from Camp Coiner, Korea to the Demilitarized Zone in Panmunjom, Korea while maintaining a zero defect administrative function in both locations. Managed over $2M worth of sensitive item and unclassified equipment, in two separate locations, without a single loss.

Human Resources Supervisor/Processor 08/02 – 08/05

U. S. Army S: LTC Bernard Snow

120th Reception Battalion P: 513-***-**** May contact

Fort Jackson, SC 29207 84 hrs/w, $58,000/yr

Responsible for the Human Resources Office receiving a commendable rating during Command Inspections. Performed all duties relating to office management; acted as office receptionist, greeted and announced visitors, answered phones and typed requisitions for supplies. Provided customer service and administrative support to all personnel within a Reception organization, consisting of 130 team members. Principal personnel relations advisor and assistant to the senior leadership. Advised leadership on the allocation of resources, money, manpower, equipment and space, special projects as well as strength management. Received and processed over 1,000 personnel monthly, ensuring all were prepared administratively, financially, and physically for Introductory Military Training.


Bachelors of Science in Business Administration (In Progress)

Associate of Arts in Business Administration and Management

Columbia Southern University, Orange Beach, AL 36561

06/1988 High School Diploma

Prince George High School, 7801 Laurel Spring Rd., Prince George, VA 23875

Job Related Training

Forklift Operator (Sit Down Forklift, Pallet Jack, Order Puller, Reach Truck)

Human Resources Course, Fort Jackson, SC

Basic Leaders Course, Grafenwoehr, Germany

Postal Operations Course, Fort Jackson, SC

42A Human Resources Advanced Leaders Course, Fort Jackson, SC

42A Human Resources Senior Leaders Course, Fort Jackson, SC

Honors, Awards

Afghanistan Campaign Medal W/2 Campaign Stars, Operation ENDURING FREEDOM

Meritorious Service Medal (2nd Award) Joint Service Commendation Medal (2nd Award)

Army Commendation Medal (4th Award) Army Achievement Medal (5th Award)

National Defense Service Medal Global War on Terrorism Service Medal

Global War on Terrorism Service Medal Kuwaiti Liberation Medal (Saudi Arabia / Kuwait)

Combat Action Badge Army Staff Identification Badge

South West Asia Service Medal (w/Bronze Service Star (2nd Award))

Other Information

Possess the following certifications: Action Officer Development Course, Manager Development Course, Protecting Secret and Confidential Documents Course, Supervisor Development Course, DoD Privacy Act, Information Assurance Awareness and Cyber Awareness. I certify that the information within this resume is accurate.

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