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Customer Service Manager

Location:
Nyack, New York, 10960, United States
Posted:
October 18, 2016

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Malikah Lind

Nyack, NY

acw370@r.postjobfree.com - 845-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Case Manager

Cluster Community Services - Yonkers, NY - April 2015 to June 2016 Responsibilities

• Train and assist residents in the activities of daily living, including household maintenance.

• Provide on-site visits to scattered apartment sites.

• Write progress notes on a regular basis.

• Oversee medication maintenance and assist residents in the development of self-medication skills as needed.

• Developing and engaging in activities with program residents on a monthly basis. Night Teacher Counselor

Youth Villages - Douglasville, GA - June 2014 to December 2014 Responsibilities

• Teaches the children necessary life skills and provide for their physical daily care.

• Conducts daily documentation such as contact notes and precautionary notes.

• Participates in client transports to various locations.

• Assist in improving children’s behavior through providing various coping skills and other therapeutic interventions.

• To ensure the safety of children at all times.

Residential Case Manager

Brooklyn Community Housing Services - Brooklyn, NY - June 2009 to August 2013

• Promoted to Case manager.

• Developing and engaging in activities with program residents on a weekly basis.

• Developed the proper rapport with neighboring support agencies, to maintain supportive services for our residents.

• Coordinated and maintained required charting and documentation.

• Maintained confidentiality as per HIPPA requirements.

• Worked closely with mental health professionals to ensure proper care of residents.

• Compiled, analyzed and tracked data.

• Assisted in budgetary planning for residents.

• Developed individualized treatment plans with measurable goals and objectives.

• Assisted with fundraising and activity efforts for agency and residents benefit.

• Trained and assisted residents in the activities of daily living, including household maintenance.

• Provided on-site visits to scattered apartment sites.

• Wrote progress notes on a regular basis.

• Oversaw medication maintenance and assisted residents in the development of self-medication skills as needed.

Client Service Representative

D.F. King and associates - Brooklyn, NY - April 2008 to January 2009

• Promoted to Priority Department, due to reorganization for Outstanding Organization and Customer Service.

• 200-600 inbound/outbound calls per shift.

• Relayed sensitive financial information to client.

• Reviewed client data, to ensure accuracy.

• Information Agent.

• Answered proxy inquiries.

• Checked on status of proxy statements.

Administrative Assistant

New York University - New York, NY - January 2008 to May 2008

• Memo and Letter writing as needed.

• Responsible for collecting and processing data for New York State mid-year and annual reports.

• Maintained well organized and efficient welcome area to ensure efficiency.

• Answered incoming calls and transferred them to the appropriate destination; compose documents, fax, Xerox, mail, sort & distribute all incoming and outgoing mail.

• Light data tracking.

IT Services Intern

Oxygen Network - New York, NY - June 2005 to July 2006

• Catalogued monthly ECI bills in MS Excel.

• Provided technical support throughout the company.

• Organized hardware, software and stationary inventories.

• Acting account administrator for Information Systems department.

• Tabulated database in MS Access containing vendor invoices. EDUCATION

Medgar Evers Community College - Brooklyn, NY

September 2008 to January 2010

SKILLS

Computer Skills: Microsoft Office Suite; Word, Excel, Outlook, Power Point, Internet Savvy, type 55 wpm Communication: Letter & Memo writing, data tracking & input, spreadsheets, report extraction, strong interpersonal skills.

ADDITIONAL INFORMATION

CPR and First Aid Certified.



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