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Medical Assistant Customer Service

Chicago, Illinois, United States
October 18, 2016

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Rachele (Kelly) Jacques

**** *. ********** *******, ** 60638


OBJECTIVE: I am an organized, hardworking employee, with a wide range of experience in Phlebotomy, lab, customer service, and receptionist. I held positions in Research clinics, doctor offices, Hospitals and as a traveling phlebotomist. I'm seeking a position where I can utilize my previous experiences while being challenged with new ones in a professional environment.


Hospital experience. Experience in a fast pace environment. Pays great attention to details

Phlebotomy experience on New Born, Toddlers, Children, and the elderly.

Between 150- 200 Blood draws per shift. Great Clerical/ Receptionist skills. Ability to handle multiple phone lines at one time. Able to work on my own. Self sufficient.

Procure and/ or process biological samples as required to conduct a clinical study. Prepare for clinical study (ekg, tube labeling, set up bleeding station, etc)

EXPERIENCE: ST. Catharine’s Hospital East Chicago, IN 4/2016 – Present (Full time) Phlebotomist

I check to see if I have any STAT draws, then TIMED draws. If none I go on the floor and collect my ROUTINE draws if any. I respond to all codes, STROKE ALERT, CODE BLUES, ACUTE RESPONSE, I draw for the whole hospital including ER hard sticks, ICU, Cath- Labs, Same day surgery, Oncology, and all of Regency (A hospital within are hospital) patients, the birthing center and nursery, and the pediatric ward, Along with outpatient’s draws. Patients age range from New born- 100+

ICI Clinic Chicago, IL 2/2016- Present (Part Time) Phlebotomist

Perform basic phlebotomy duties. When I collect two or more samples, I label, bagged, and refrigerate samples. Document and file results. I then call Fed Ex to schedule a pick up

Modern Lab Glendale Heights, IL 08/2015 –4/2016 (Full time) (Found better job) Phlebotomist

I receive my requisitions through email in the evening. I map out my route the night before and call my patients with their time frame. Then travel 30-180 miles per day to patient’s houses and or home health facilities to perform phlebotomy, collect urine, stool samples, swab samples, Etc. Patients age range from 50- 100 years of age.

Pharma Medica Research Inc St. Charles, MO 10/2013-07/2015(Moved to Chicago) (Full time) Phlebotomist

Read study protocol before starting any study. Rotate between clinics, doing every 15 minutes blood draws lasting 2-6 hours, 30-48 subjects per draw. Perform clinical procedures such as but not limited to: study check- in procedures, subjects and belonging search, mouth check, blood sample collection, sample processing and storage, ekg according to study protocol. I help dose the subject with various medications depending on protocol and sponsors. Subjects age range from 18- 60 years of age.

Northwest Procedures Gary, IN 03/2011-10/2013 (Moved to STL) (Full time) Receptionist, Phlebotomist, Medical Assistant (Dr. Onyeukwu)

Answer phones, data collecting, Filing. Collect patient’s co pay. Verified prescription refills, Basic Medical Assistant and phlebotomy duties. Patients age mainly range from 10-75 years of age.

Northwest Immediate Care Merrillville, IN 01/07-12/10 (laid off/ closed) (Full time) Medical Assistant, Phlebotomist, Receptionist (Dr. Onyeukwu)

Assist the doctor with various medical procedures such as pap smears, phlebotomy duties /centrifuges collection. Answer phones, data collecting, Filing. I took patients vitals such as weight, height, and temperature. Patients age range from 18-75 years old.

Certificate: Kaplan College Certified Medical Assistant/ Phlebotomy


Ashlyne Richardson 708-***-**** Co worker

Andy 636-***-**** Manager

Samuel Corbbins 773-***-**** Personal

Ocia 219-***-**** Co worker

Gaps in employment are listed below

Sam's Club Merrillville, IN 12/10 – 04/11 (Found better employment) (Part time) Cashier

Syncreon Automotive Chicago, IL 01/06-10/10 (Closed) (Part time) Sequencing Sorter

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