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Customer Service Sales

Chicago, Illinois, United States
October 18, 2016

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Sylvia Ann Jones

*** ******* ******. ***** *****, MO 63106



** ***** ** **********, ******** Service, Accounting, Operations Management and Quality Control experience in the Banking, Pharmacy, Insurance, Retail, and Production Industries. Skills and Certification include:

Producers License, Pharmacy Technician License, Accounting, Banking, Customer Service, Sales, Inventory/Merchandising, Quality Control


WELLS FARGO AND CO. - K force 2016 – present

Technical Service Specialist CIP – New Accounts

Sending out notices on accounts that are not in compliance.

Remediation of clients and accounts prior to 2001 with the aid of public and private sources to make and keep compliance to Anti-Money Laundering Dept. standards.

Request and receive documented information from Financial Advisors and Certified Assistants then recording that information correctly.

WEST ROCK, Edwardsville, IL 2015 – 2016

Quality Assurance Analyst

Ensured that each display was set to Procter and Gamble’s standards and compliance manuals.

Checked for safety issues on production floor and production lines. Correcting any issues.

Inspected new products and corrugate ensuring they were compliant and quality products.

SCHNUCK’S FOOD STORE, St. Louis, MO 2013 - 2015

Pharmacy Technician, Licensed (MO & IL)

Prepared, dispensed, and distributed medications under the supervision of the Pharmacist medication distribution and providing drug information and education to customers.

Administrative duties included answering phones, stocking shelves, operating cash registers.

Processed customer prescription, including insurance verification and claims processing.

Responsible for inventory management including receipt of medication inventory, records reconciliation and database inventory management.

CITY BEVERAGE, Chicago, IL 2005 - 2011

Bank Advocator, Cashier, Office Clerk

Responsible for reconciliation of daily cash receipts and bank deposits on average of $500K.

Conducted Drop deposit process training for field drivers.

Conducted Quality Control activities to identify counterfeit monies.

Produced Volume reports for the Comptroller and Executive Management team.

CARSON PIRIE SCOTT, Calumet City, IL 2001 - 2005

Lead Sales Associate, Assistant Supervisor

●Coached and developed Sales Associates in assessing customer needs.

●Worked with store management in opening, closing, and operation of the retail facility including cash handling and deposits as governed by operations control standards.

●Assist with inventory counts and maintaining store appearance and merchandising standards.

TCF NATIONAL BANK, Willow Brook, IL 1998 – 2001

Assistant Branch Manager

●Responsible for the oversight of daily branch operations. Including account transactions, loan applications, new accounts, Vault and Safe Deposit Box Management.

●Conducted Staff Coaching in Sales techniques and achievement of retail sales goals on the individual and branch levels.

●Ensured compliance with all state and federal regulations and laws

●Managed the safety and security of the branch

●CRA officer for branch.


South Suburban College, South Holland, IL (2003 & 2011)

Delta State University, Cleveland, IL 1983

Coahoma Community College, Clarksdale, MS 1981

Targeted emphasis in Computer Science, Marketing, Accounting, Pharmacy Technician

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