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Customer Service Sales Representative

Calgary, Alberta, Canada
October 18, 2016

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Gemma Garcia-San Roman



A highly resourceful and innovative professional with a diverse range of administrative and customer service experience. Skilled coordinator with research experience, adept at building value by using strong communication skills.


Strong administrative and organizational skills able to prioritize competing tasks in a deadline driven environment working under pressure to achieve quality results.

Proactive, energetic and creative; self-motivated team player eager to take initiative in a collaborative environment to perform outside the scope of job duties as required.

Diligent and meticulous with highly efficient analytical skills with a strong attention to detail and accuracy; experience with proposal writing and content editing.

Deliver high quality standard of customer service with high ethical standards and integrity to both internal and external customers

Able to communicate effectively, present information and respond to questions in a professional and diplomatic manner to customers, coworkers and management.

Achieve goals using logical and strategic approaches to resolving challenges and making appropriate decisions.

Competence with programs such as MS Outlook, MS Word, Excel and Publisher; aptitude for quickly learning new programs and systems.

Fluent in English and Spanish (written and oral communication)


Interpersonal skills, Customer Service, Communications & Marketing, Document Formatting, Presentation skills, Adobe Creative Suite, Writing and Editing, Organizational skills, Planning.


Sales Representative 2016

Just Energy Alberta L.P.

- Sold and promoted Green Energy program to potential customers.

- Explained the benefits of joining in price protection for energy rates.

Coordinator Spanish Centre “Centro de Tertulia” 2014 - 2015

University of Calgary

- Reception services, advertised via posters and online through a Facebook portal to promote events.

- Used judgement to anticipate customer service needs.

- Promoted cultural events and acted as a point of contact for external customers.

- Provision of support activities, planned content and programmed schedule for internal customers.

- Facilitated interactions, greeting/directing visitors to promote learning by providing prepared materials.

Instructor of Spanish 2007 - 2011

University of Calgary

- Programmed course calendar, presented content, and tracked work to monitor progress.

- Scheduled activities to maximize opportunities for interaction.

Gemma Garcia-San Roman



Researcher 2002-2004 / 2007-2013

University of Calgary

- Set manageable goals in order to gather information and complete program requirements.

- Prepared drafts and wrote proposals in order to apply for scholarships.

- Assisted with miscellaneous administrative tasks, maintaining email contact with publishers as well as

managing time to complete draft proposals and presentations.


Supply Chain Management

Rutgers State University, Coursera Specialization, expected Completion February 2017

Customs Administration level I

Bow Valley College, Continuing Education, credits towards Program Certificate, expected Completion November 2016

Pitch your business (2 hrs)

Bow Valley College, June 2016

Entrepreneurs in Action Workshop (18 hrs)

Alberta Works, June 2016

Branding 101 (2 hrs)

Bow Valley College, May 2016

Re-purposing your skill set (3 hrs)

Right Managemenent, April 2016

Customs & Logistics - Statutes and Regulations

Bow Valley College, Continuing Education, credits towards Program Certficate, February 2016

Business Communications (45 hrs)

Bow Valley College, Continuing Education, December 2015

Introduction to Public Relations

National University of Singapore, Coursera Specialization, November 2015

Effective Business Writing (30 hrs)

Bow Valley College, Continuing Education, October 2015


Master of Arts 2004

University of Calgary

Bachelor of Arts, Humanities 1999

Universidad Complutense Madrid (Spain)

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