** *********** **** **

Toronto, ON M*H *J*

289-***-****

acw32m@r.postjobfree.com

SALMAN HAFEEZ

OBJECTIVE

Looking for a front desk/ receptionist, customer services, office admin or cashier position with a great work environment where I can utilize my skills, learn new things and add value to the progress of the company

SKILLS & ABILITIES

More than 04 years’ experience of a Manager and Team Leader in Educational Sector & Customer Relationship & 01 year aviation department, leading team of large number of people to provide excellent service to achieve maximum students/ customer satisfaction to add value in the repute and operations of the institutes/ organization.

2 years’ experience of reception that included management of huge number of phone calls and to meet and greet visitors and associates. This role also included massive reporting like daily, weekly, monthly, quarterly, and annual and on demand reports.

More than 3 years of experience in Microsoft Outlook for Electronic Communication with customers and clients.

More than 3 years of experience of Microsoft Word for writing letters and preparation of different charts like organization chart and event schedule chart.

More than 3 years of experience of Microsoft Excel for development of reports, invoice management etc.

EXPERIENCE

Administrative Assistant, Immediate Response Force Inc. Toronto, ON

Sep. 06/2016 to Date

Providing administrative support to ensure efficient operation of the office.

support managers and employees through a variety of tasks related to organization and communication

Main Duties are:

Answer and direct phone calls.

Meeting & greeting to walk-in clients.

Organize and schedule meetings and appointments.

Maintain contact lists/paperwork.

Produce and distribute correspondence memos, letters, faxes and forms.

Develop and maintain a filing system.

Provide general support to visitors & administration.

Prepare documents and reports on the computer

Customer Services Executive, AL-RAZI HEALTH CARE LAHORE, PAKISTAN

Sep. 2010 to Dec. 2011

Met and greet the visitors/patients. Registration of the patients on the provided software NEXUS pro for all kind of clinical Tests, also guided patients regarding tests with usage of complete medical terminologies. Handled/helped them according to their issues regarding medical problems & take them to the doctors or lab if they needed.

Managed high level of incoming phone calls as well as provided customer satisfaction in a great and healthy environment.

Scheduled meetings for all employees; escorted visitors to staff members' offices, along with provided hospitality service arrangements as requested by staff.

PRM AGENT (PEOPLE WITH REDUCED MOBILITY), (GROUP 4 SECURICOR) GATWICK AIRPORT LONDON, UK APR. 2008 – MAR. 2009

Worked with British Aviation through G4S on the basis of PRM (People with reduced mobility) on the north terminal of the Airport on land side & the air side as well.

Facilitated the passengers at Gatwick Airport to use Airport services.

Helped passengers in situations when they had some problems like providing wheel chairs to disabled passengers, providence of medic in case of emergency or severe health issue, to make sure the environment/surroundings should be panic/hassle free. Guided people about their flight timings and terminals & airport facilities to get anything or anywhere within in the premises and also to help them to get trains/cabs/hotel facilities and help people to manage their baggage issues.

ADMIN & EVENT MANAGER, G4S (Group 4 Securicor) Events Dept. London, UK

May. 2006 – Apr. 2008

Main Responsibilities included:

Worked with G4S Events Dept. all over the London as an Admin Officer.

Handled access control, check and issue passes

Coordinated with administration to ensure high levels of service to the customers.

CUSTOMER RELATIONS OFFICER, Telenor Pakistan

Dec. 2005 – Apr 2006

Main responsibilities included:

Met and greet the visitors.

Tried to resolve problems and answer queries of the customer regarding use of Telenor products and different packages offered by the company.

Managed high volume of incoming phone calls.

EDUCATION

Post Graduate Diploma in Computer Sciences:

London College of management & information technology London, UK.

Advance Diploma in Information Technology:

Stevens College of technology and management London, UK.

Cisco Certified Network Associate:

Corvit Systems Lahore, Pakistan.

Bachelor in Computer Sciences:

American international College Lahore, Pakistan.

Intermediate in Computer Sciences:

Board of Intermediate & secondary education Lahore, Pakistan

REFERENCES

Available Upon Request.

Contact this candidate