Resume

Sign in

Customer Service Manager

Location:
Al Ahmadi Governorate, Kuwait
Posted:
October 18, 2016

Contact this candidate

Rouba Shreif Yaghi

acw31e@r.postjobfree.com

Salmiya, Kuwait

+965.966.93781

Personal information: Lebanese, Female, 31 years, Married without children

Current location: Kuwait

Summary:

o Certified pharmacist with over 5 years of experience and a strong background in clinical pharmacology and patient medication therapy management. o Licensed in Lebanon and preparing for the PEBC (Pharmacy Examining Board of Canada)

Experience in: FDA drug safety guidelines, Medical terminology, Pharmaceutical storage, Abbreviation comprehension, Patient counseling, Product management, Clinical pharmacy rotation, community pharmacy, marketing, retail, product presentation, teaching. PROFESSIONAL EXPERIENCE

From – To: Oct 2007- Dec 2012

Title: Product specialist

Reporting to: Country Manager

Company/Sector: Sandoz – A Novartis company/Pharmaceutical

Location: Beirut, Lebanon

About the company:

Sandoz, the generic pharmaceuticals division of Novartis, is a worldwide leader in generics. With a history of more than 120 years, Sandoz is a trusted leader with a reputation for exceptional quality.

The role:

Being the Subject Matter Expert on new and existing drugs launched by Sandoz, my main role was to:

• Understand the product, its benefits, side effects, and drug/drug interaction.

• Develop presentation material on different clinical deseases and pharmaceutical therapies related to the product.

• Compare with competing products to focus on advantages.

• Manage the calendar with main hospitals and health care providers to present the product to them in order to start prescribing it.

• Conduct market research to stay up to date on newest products and practices related to our field of activities.

• Manage the PR and Customer Service activities related to my assigned area in the market.

• Own and manage the product budget in order to meet quarterly and yearly sales targets.

From – To: Sep 2007 – Jan 2011

Title: Assistant Professor (Teaching)

Company/Sector: Beirut Arab University/University Teaching

Locations: Beirut

About the company:

)جـامعة بيروت العربية Beirut Arab University (BAU) (si a esenabeL etavirp ytisrevinu detacol ni,turieB nonabeL dna dednuof ni .0691

ehT :elor

• gnihcaeT lacinilC ycamrahP dna lacideM yrtsimehC rof tsrif dna dnoces raey ycamrahP stnedutS

• gnitsissA stneduts ni rieht hcraeser dna baL seitivitca

:setaD enuJ 40 dna tsuguA 50

:eltiT tsicamrahP

/ynapmoC:rotceS regnirheoB /miehlegnIlacituecamrahP

:snoitacoL,turieB nonabeL

tuobA eht :ynapmoc

ehT regnirheoB miehlegnI puorg si eno fo eht s’dlrow 02 gnidael lacituecamrahp

.seinapmoc ecniS ti saw dednuof ni,5881 eht -ylimafdenwo ynapmoc sah neeb dettimmoc ot,gnihcraeser,gnipoleved gnirutcafunam dna gnitekram levon snoitacidem fo hgih cituepareht eulav rof namuh dna yraniretev .enicidem

ehT :elor

detceleS yb eht ynapmoc tsgnoma pot gnimrofrep ycamrahP stneduts ot etapicitrap ni gnitekraM smargorp gnimia ot evorpmi ssenerawa no ’snimativitluM stifeneb ni redro ot esaercni eht selas fo eht s’ynapmoc ’snimativiltuM .stcudorp

:NOITACUDE

:7002 rolehcaB fo ecneicS ni ycamrahP – noitcnitsiD drawa (yreV )doog, rebmeM fo eht ronoH yteicoS turieB barA,ytisrevinU,nonabeLturieB

LANOISSEFORP :SGNINIART

/6002:7002 lacinilC ycamrahp noitator

qifaR /iriraHdesakaM /latipsohraD lA azajA lA ayimalsI –,turieB nonabeL 2003-2007: Community Pharmacy training

Seifeddine Pharmacy – Beirut, Lebanon

Ghassan Pharmacy – Baalbeck, Lebanon

Al Jadida Pharmacy – Baalbeck, Lebanon

Al Madina Pharmacy – Baalbeck, Lebanon

2007: Marketing Training

Beirut Arab University

2006: Training at the Drug Information Center

Syndicate of Pharmacy – Beirut, Lebanon

2006: Training sessions in the plants

Pharco Pharmaceuticals – Alexandria, Egypt

LANGUAGES

Fluency in Arabic and English

Basic knowledge of French

References provided upon request



Contact this candidate