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Management Manager

Richardson, Texas, 75082, United States
October 18, 2016

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Donald W. Keyes

**** **********

Richardson, TX *5082



CMMS/Technology-HVAC/R Certified-Energy Management-Boiler License-Supply Chain-Construction Management-Procurement-Six Sigma Methodologies

25+ years of facility management experience- Government, Retail, Hospitality, and Healthcare

Accomplished facility management professional with experience in construction management, technology, mechanical, procurement, and sourcing

Extensive experience in multi-unit environments, strong team- management background, and broad track record of innovation. Influential communicator, accomplished problem solver coupled with technical, analytical, and facility management expertise

Strategic and tactical leader proven of building and leading effective cross-functional, multi-site, and multi-business teams across matrix organizations


Service Line Director, MedAssets (NFS-Kaiser Permanente) 2013-Present

Collaborate with key stakeholders to gain visibility into projects, forecasting, and sourcing issues

Work collaboratively with regional purchasing team leaders within facilities, construction, EH&S, IT and other departments

Identify cost savings opportunities through data collection, market research, and analytics

Evaluate supplier capabilities and identify best-in-class. Develop KPI’s, QBR’s, and Scorecards to ensure governance and to foster supplier relationship for performance improvement

Work with legal to formalize contract language, procurement strategies, and to mitigate risk

Manage $100M+ sourcing spend with Kaiser Permanente within the Non-Medical service line

Manage analyst, negotiators and project managers during the Supplier Relationship Management sourcing stages (Lean)

Trending towards 15% percent savings on existing expiring contracts (Categories)

Director of Diversity Services, ServiceChannel, New York, NY 2012-2013

Developed, implemented, and managed the growth of the Supplier Diversity program

Benchmarked the diversity program; conducted analysis; assessed risk; developed tactical plan to obtain executive support to fund the initiative

Work collaboratively with the national diversity leaders to define and implement programs and processes to execute the supplier diversity strategy

Developed and implement tools to track diverse supplier utilization

Developed internal supplier networking opportunities. Guide sourcing commodity managers and end users/clients towards consistently including diverse suppliers in the competitive bidding process

Regional Facilities Manager, DineEquity (Applebee’s & IHOP) 2011-2012

Managed facilities management for 100 plus restaurants across 5 states

Responsible for R&M and CAPEX budgets; oversaw $5 million financial spend

Responsible for vendor management, construction management, energy management (utilities)

Liaised with operations and key stakeholders to ensure successful financial decisions for the brand. Established national accounts for procuring parts, supplies, and for various services

Collaborated with consultants, marketing department, executive leaders, to determine industry needs

Prepared proposals and made presentations to company executives regarding remodeling and development.

Partner with the real estate department to ensure landlords are managing their legal responsibilities and to recommend repairs and assist with condition assessments

Director of Facilities, Facility Management Group, Dallas, TX 2002-2011

Managed capital projects, equipment replacement initiatives, and developed RFPs & RFIs across facility management functions

Evaluated acquisition assessments conducted by industry leading consulting firms; identified strategies for asset improvements that allowed funding

Managed a facility workforce of forty (40) across eleven (11) states

oManaged national, regional, and local suppliers for facilities repair and maintenance. Prepared RFPs for vendors for preventive maintenance contracts

Created auditing and training programs, metrics, and performance measurements to drive business strategies and accountability

Reported to facilities and operation executive leadership on the statuses of capital projects (CAPEX), Repair & Maintenance, and financial budgets

Facility Manager, Trammell Crow Company, Dallas, TX 2001-2002

Managed 260 gas station (leased/owned) facilities in Southeastern Michigan and regional offices

Directly responsible for new construction and capital and project management

Planned and administered capital and R&M budgets with the client’s approval

Managed vendor contracts: HVAC, landscaping, petroleum tank & pump, pest control, security, and lighting.

Worked directly with senior management to facilitate directives for old and new sites

Responsible for negotiating bids, managing contracts, and selecting appropriate candidates for each project or repair. Formulated, prepared, and administered capital, repair, and maintenance budgets

Facility Manager, Bank One Portfolio (JP Morgan Chase & Co.) 1997-2001

Managed 65 separate banking locations and multiple Class A regional facilities for all aspects of capital improvements, construction management and facilities maintenance


Building Engineer, Maintenance Supervisor; Oakland County Correctional Facility & Hospital

Fox Hills Apartments

St. Joseph Hospital


Bachelor of Administration: Business Management, Cleary College

Associates of Applied Science: Facility Management, Oakland Community College


Certification: Turner School of Construction Management,

HVAC/R, Boiler License, Energy Management (TCS Basys Controls), EPA Certified (refrigerants)


Member, IFMA (International Facility Management Association)

Member, ASHE (American Society of Healthcare Engineering)

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