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Customer Service Representative

Location:
Suitland, Maryland, 20746, United States
Salary:
15.00
Posted:
October 18, 2016

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DARRENTAE R. DANIELS

Permanent:

**** ******* **. ** #***

Washington, DC 20009

202-***-**** (cell)

acw301@r.postjobfree.com

OBJECTIVE:

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

QUALIFICATIONS PROFILE:

Communication: Exceptional interpersonal skills. Handle sensitive matters with tact, poise and diplomacy. Communicate and interact well with individuals on all levels, and can quickly establish rapport with people.

Computers and Administration: Proficiencies include Microsoft Office (Word, Excel, Outlook, and Power Point), Internet research and applications.

Reliability: Work well independently as well as a team effort

Work Experience

FEDEX

Warehouse

Package Handler Unloader

May 2016 – August 2016

Unload packages quickly and efficiently.

Load IC’s on IC cart

Run IC cart

Split packages in tower

Keep isles clean

Move products and materials by hand or with basic material handling equipment.

Safely handle fragile, dangerous, and/or hazardous products.

United Sites

Service Technicians

August 2015 – May 2016

Restroom to be placed in a convenient accessible location on level ground.

Holding tank were evacuated and interior debris removed.

Holding tank were refilled with earth-friendly deodorizer.

Interior walls, toilet seat, urinal, exterior of holding tank, paper dispenser and floor were sprayed with disinfectant, cleaned & dried.

Interior was sprayed with a special deodorizer.

Hand Sanitizer was replenished and restocked.

Toilet paper dispenser were restocked with 2 rolls.

Inspected each unit for minor damage or repairs.

Fill out all paperwork and reported each location on paperwork

Take truck to dumpsite then returned truck back to warehouse

FEDEX

Warehouse

Package Handler Unloader

August 2014 – August 2015

Unload packages quickly and efficiently.

Load IC’s on IC cart

Run IC cart

Split packages in tower

Keep isles clean

Move products and materials by hand or with basic material handling equipment.

Safely handle fragile, dangerous, and/or hazardous products.

Housing Evaluation Plus

Carpenter Assistant

October 2011 - Present

Assist supervisor or contractors as required.

Assist with maintain and restock inventory.

Haul in drywall. Nail repair.

Corking and painting.

Maintain a clean and safe work environment, ensuring tools, vehicle and equipment in appropriate areas are clean and organized.

All mechanical rooms and closets are free and clean from unnecessary clutter and trash.

Flagger Force Traffic Control Services

Flagger/ Laborer

July 2012- July 2014

Set up the work zone using the appropriate safety standards.

Direct traffic at our transfer station.

Control traffic.

Break down and cleaning up the work zone upon completion of the flagging operation.

Rapid Report Delivery (part-time)

Deliver Driver

January 2013 – March 2013

Drove a truck to deliver products to customers.

Perform vehicle safety checks before departure.

Report any safety concerns immediately to company management.

Assist customers in a professional, polite, and prompt manner.

Recommend new products to customers that meet their needs.

Maintain and clean delivery vehicles.

Loaded and unloaded shipments.

Coordinated material transfers.

Prepared receiving reports and other paperwork.

Packed and unpacked orders as and when instructed.

Verified quantities and items being shipped.

Home Depot

Hardware Associate

March 2011 – September 2011

Maintained the in-stock condition of assigned areas, and ensure that it is clean and safe.

Knowledge of different types/uses of power tools and hand tools, different types/applications/sizes of fasteners

Ability to explain how to anchor things to different wall types

Ability to identify and locate a variety of bolts, screws, and nails, cabinetry and door hardware.

Use various equipment and machinery to cut keys, rope and chain, in addition to re-keying locks.

Providence Foundation of San Francisco

Mail Room

Washington, DC

January 2011 – September 2011

Expert in receiving incoming US / FedEx mail, deliveries, supplies and branch bags

Expert in sorting mail to suitable department

Recorded in keeping with established procedures

Prepared outgoing routes/line hauls

Expert delivering inside assigned building

Assisted with tracking of items on a routine

Providence Foundation of San Francisco

San Francisco, CA

Mail Room

June 2010 – July 2010

Expert in receiving incoming US / FedEx mail, deliveries, supplies and branch bags

Expert in sorting mail to suitable department

Recorded in keeping with established procedures

Prepared outgoing routes/line hauls

Expert delivering inside assigned building

Assisted with tracking of items on a routine

Housing Evaluation Plus

Carpenter Assistant

June 2004 – 2009 - Summer Job

Assist supervisor or contractors as required.

Assist with maintain and restock inventory.

Haul in drywall. Nail repair.

Corking and painting.

Maintain a clean and safe work environment, ensuring tools, vehicle and equipment in appropriate areas are clean and organized.

All mechanical rooms and closets are free and clean from unnecessary clutter and trash.

Educational Background

Prince Georges Community College – Business

301 Largo Rd.

Largo, Maryland 20774

Jan. 2011 – Jun. 2013

Shaw University

118 E. South St.

Raleigh, NC 27601- Business

Aug, 2009 – Dec. 2010

Crossland High School

6901 Temple Hills Rd.

Temple Hills, Maryland 20748

Aug. 2005 – June 2009

Additional Information

Achievements Academic Honor Roll: 2004 - 2009

Volunteer Experience: Responsible for organizing community events.

Interests / Activities * Member of Crossland High School Football and Basketball Team

Smith System Driver Direct On Road Defensive Driver Course 5/12/2014



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